Alexis Seburg

I had a very mixed experience with Audi Clearwater. I went there to service my 2020 Q3 and ended up leasing a new car. The salesperson, Lexi Seburg, was helpful and pleasant. I would recommend her to a I went there to service my 2020 Q3 and ended up leasing a new car. The salesperson, Lexi Seburg, was helpful and pleasant. I would recommend her to anyone. Mandy in service was the first to greet me and made me feel welcomed. She checked to see who my service advisor was. Fady Awadalla was my SA. He reviewed my service needs with me and got to the technician who checked everything and did a video that explained problems that needed repair/replacement. I reviewed all the vehicles in the showroom while my car was being serviced. Lexi got a beautiful white Q4 50 e-tron for me to drive. I loved the car from the start. It is beautiful, fast and comfortable. We then went back and forth on deals for the new car and my trade. I thought we had a nice lease worked out at $900 something a month. Then she explained I was only getting $14k for 2020 Q3 which had just purchased for $25k a month before. Afterwards I checked Edmunds and CarMax and they both said they would buy the car for $19k but I didn't know that at the time. Next came the killer news. My payoff for the Q3 was $27,797 not the $23k they were using for our deal. I added $4k additional deposit for a total $6149 which should have covered most of the additional payoff amount. Here's where the deal becomes a game. They increase my trade by $1250, reduce the new car discount by $2000 which means they gained an additional $750 and increase the monthly payment from $900 to $1099 which became $1149 with added coverages. Much of these numbers weren't know until long after everything signed and paid The way I look at it in retrospect, I should have taken the Q3 to CarMax and got their $19000 offer. Put it down on the new Q4 at the $65 MSRP less $17 discount originally offered which equals I would have to come up with $29 (65-17-19) to buy the plus $2906 dealer fees and $2880 sales tax or a grand total of $34786 out the door. That was a great deal. The 36-month lease at $1149 a month plus my Q3 and $6149 down payment was a terrible deal. This all happened on Tuesday. It was Friday when I started going back and forth with Chris Grow the Financial Mgr. I ended by asking Lexi, sales and Chris, finance to call me on Monday as I would be away for the weekend. Never heard from either of them again in anyway. Did get a text from service asking if everything they was fine, which it was. Two weeks after this someone from a dealership (Mary) did call to ask how everything went. I called her back and explained my lack of happiness. She said she would send a note to all the upper management and whoever had been working with Lexi on the deal (I was told it was the general mgr.) would call me back. That never happened either. Advise to others "Don't go to Audi Clearwater". More

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