Alexis Del Rosario

LEAVE and purchase anywhere else. This place doesn’t know how to conduct business and is super shady!! Let me begin with how my sales associate Alexis knew the terms I wanted for fina This place doesn’t know how to conduct business and is super shady!! Let me begin with how my sales associate Alexis knew the terms I wanted for financing and still tried to get me to do it for longer. I already had a feeling something along those lines would happen because she never wanted to disclosed the rate with me until I would sign papers. How am I going to sign for something I don’t know the rate of? I couldn’t even get the details of my financial agreement, that’s also why I had to waste my time and come back because I told them no for that stunt they tried to pull. As a buyer PLEASEEE know your rights and please read your used consumer bill of rights if you don’t. This was only one of main issues because after I bought the car and purchased LoJack from them for $1350 they UNINSTALLED IT. I was just mind boggled at this point because how sneaky can you be to wait a week for it to work to then call from the dealer to remove it. So , you know what I did? I got on a 3 way call with LoJack and the dealer only to get an attitude from the manager saying “why did you call LoJack?” I’ll post those screenshots below for reference. On top of that , she didn’t have the second key as a CPO vehicle should have... so did she wait till after to find the book and keys ? Or she already knew this upon arrival? Then, wait it gets even better - the ambient lighting wasn’t working. So , I had to come back for that and it just so happens they noticed after the fact that I had the wrong plates so they needed to switch them out :) . What an experience this was and a complete waste of my time. More

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The financial manager was adding on other features to the agreement on the contract with out asking you. No detail to the car it smell. When I asked for my detail. The sales manager never call to give me a v agreement on the contract with out asking you. No detail to the car it smell. When I asked for my detail. The sales manager never call to give me a voucher. More

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