Alexander Ramsey
Alexander Ramsey at Mercedes-Benz of Portland
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Alexander Ramsey

Parts Managerr

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.5
18 Reviews
4.5

18 Reviews

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18 Reviews of Alexander Ramsey

December 22, 2024

Dealership Rating
Employee Rating

Amazing stuff Smart people Mercedes Benz is my dream car But I don’t have it car 😓 I bring Customer car But you say is an amazing job thank you guys 10,000 star 🌷🌷🌷 More

by Omar abdullah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Dike, Brent Tanigawa, Alex Reed, Eric Montero, Jason Jones, Patricia Davis , Dale Acelar, Eric is amazing 10,000 star

Dec 23, 2024

Mercedes-Benz of Portland responded

Omar, thank you for the kind words and support! We're delighted to hear that your experience at Mercedes-Benz of Portland was amazing. We hope to see you again soon!

August 03, 2024

Dealership Rating
Employee Rating

Our experienced was great. This dealership runs like a professional business. The sales representatives were helpful and courtesy. More

by GREGW2144
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Graham, Jonte Brown, Megan Vannelli , Andrew Fox

Aug 05, 2024

Mercedes-Benz of Portland responded

We're delighted to hear you had a great experience at Mercedes-Benz of Portland! Our team strives to provide professional and courteous service. Thanks for the positive feedback! See you next time!

May 20, 2024

Dealership Rating
Employee Rating

Before I went I call in to get a part reprogram the dude who help me named cris or sum said was gonna be 500$ and I told him to get me next week and he did so I went next week and he wanted to charge 700 j More

by DASTIN34BA7
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cris

May 22, 2024

Mercedes-Benz of Portland responded

We regret to read about your experience. Our goal is always to provide clear, fair pricing and excellent customer service. We'd like the opportunity to discuss this further with you so we can better understand what happened here. Please reach out at your earliest convenience - Thank you, Eric Trueblood - Service Manager - 503-228-8351

April 13, 2024

Dealership Rating
Employee Rating

Clean facility,well played out. Phone service to sales is good. Phone service to the service department extremely poor. Hold times excessive with poor or no call backs. More

by UAANDABC67
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mylee Burns, Jesus Soria, Mitchell Raymer , Nickolas Kalantari

Apr 19, 2024

Mercedes-Benz of Portland responded

We appreciate your feedback and are glad to know you had a positive experience with our sales team at Mercedes-Benz of Portland. We're sorry for the inconvenience regarding phone service in our service department, if you have any questions that have not yet been addressed please consider reaching out to me directly when convenient. Eric Trueblood - Service Manager - 503-228-8351

October 26, 2023

Dealership Rating
Employee Rating

I like going to MB Portland to get my car repaired or serviced. I trust my Service Advisor and the Technicians. Plus they have snacks in case I get hungry. Thank you, Mark Tower! More

by CREEK744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Tillery, Patricia Davis , Mark Tower

Oct 27, 2023

Mercedes-Benz of Portland responded

We're glad to know you trust our team at Mercedes-Benz of Portland for your car's needs. It's always a pleasure serving you and keeping those snacks stocked up! We'll pass along the appreciation to Mark Tower, too. Thanks for sharing this review with us!

July 01, 2023

Dealership Rating
Employee Rating

Excellent repair work. Worked hard to find out if stock part. Did other repair work while waiting for part. Worked with 3rd party warranty to cover some of the cost. More

by WOLFSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Tanigawa, Alex Reed , Joseph Davis, Arthur Dimalanta, Mark Tower, Mekonnen Wossene, Cecelia service advisor.

Jul 03, 2023

Mercedes-Benz of Portland responded

Hello, We are glad to hear you are satisfied with the service our team performed on your vehicle. Thank you for taking the time to share your experience with Mercedes-Benz of Portland. We hope to serve you again!

June 21, 2023

Dealership Rating
Employee Rating

Needed part that was backorder with no availability date. Ecekua and shop foremen was amble Timo find part. Also worked with 3rd party warranty company. Repairs done speedily once part was found. More

by WOLFSONS
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Arthur Dimalanta, Mekonnen Wossene, Cecilia service advisor.

Jun 23, 2023

Mercedes-Benz of Portland responded

It is so great to hear that our team here at Mercedes-Benz of Portland was able to find the part and do the repairs quickly for you. Thank you for the positive feedback, it was a pleasure working with you and we hope to see you again.

June 15, 2023

Dealership Rating
Employee Rating

Always friendly, excellent communication complete service. Fair prices. Service completed as soon as possible given parts availability More

by WOLFSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mylee Burns, Brent Tanigawa, Alex Reed , Arthur Dimalanta, Mark Tower, Mekonnen Wossene, Cecilia service advisor.

Jun 15, 2023

Mercedes-Benz of Portland responded

Thank you for sharing this kind shoutout for both our service and parts teams. We will always be here to provide you with friendly, communicative and fair service. Until your next visit, safe travles.

April 25, 2023

Dealership Rating
Employee Rating

Excellent repair service on my ML500. Brakes fixed first time correctly. Thanks to Mark Tower and Mokonon More

by WOLFSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Tanigawa, Alex Reed , Arthur Dimalanta, Mark Tower, Mekonnen Wossene

Apr 28, 2023

Mercedes-Benz of Portland responded

Thank you for trusting our team to service your ML500. Mark and team are happy to know your brakes have been operating correctly, and we hope you will be returning to Mercedes-Benz of Portland for any future needs.

March 20, 2023

Dealership Rating
Employee Rating

Needed to replace a OEM command system which is no longer available through Mercedes. Had to buy a used one online. Mark made sure I was able to get the correct codes to salivate the system. It took me a More

by WOLFSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Tanigawa , Mark Tower, Mekonnen Wossene

Mar 23, 2023

Mercedes-Benz of Portland responded

Thank you for trusting our team at Mercedes-Benz of Portland to help you get this resolved! We are more than happy to have remained patient throughout the process and would like to thank you for this as well. Should any future maintenance needs arise with your vehicle, please don't hesitate to give us another call.

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