Alexander Mendoza

The purchase of my suburban and the sales process with Alex was great. Alex was upfront and straightforward as all salespeople should be. The problem was dealing with the finance representative, James Gil Alex was great. Alex was upfront and straightforward as all salespeople should be. The problem was dealing with the finance representative, James Gillette. The deceptive tactics to add on a service contract during the sale by falsely representing that the price of my vehicle would be lowered are reprehensible. After reviewing the contract and seeing the $3,000 that James tried to sneak in to the deal, my wife and I requested not to have anything added and James said he would remove it. Even after doing so, James told us he was going to give us two “free” oil changes because we were “good” people. I was hesitant to accept the offer because as we all know, nothing in business is “free” but James insisted the services were completely free and would be performed at Simpson Chevrolet in Irvine. James added on a Century Maintenance agreement for the “free” oil changes and I questioned him why the agreement showed a cost of $749. James said that was not a cost to me and that the $749 was what the agreement would cover for the cost of maintenance. After getting home and reading through the agreement, it was absolutely clear that this agreement was sold to me at a cost of $749. No where did it state that $749 was the payout for services. The agreement however did have a clause for cancellation as long as the cancellation request was made in writing. I went to the dealer the following business day and submitted my written request for the cancellation of the agreement and requested a refund of my $749. James took my signed, written letter and said he would work on canceling the agreement and process the refund. Well, it has been almost one month since this happened and there has been no cancellation or refund. I had reached out to James and he replied saying he was going through the necessary steps to get this cancelled and refunded, but he never followed up. I called century and was informed the dealership submitted the service agreement and it showed it being active. They had no information from the dealership regarding the cancellation. I now have to deal with this with Century myself, meanwhile my auto account is accumulating interest on the $749 now that we are one month into this nonsense. The sleazy sales tactics and false statements made by James are examples of what gives honest salespeople bad reputations. I hope your dealership discourages these fraudulent tactics used by those who are trying to sneak in a sale of added products all in the name of making a measly commission. I would highly encourage that dealerships audio and video record contract signings between finance reps and clients so that these types of tactics or misinterpretations can be avoided. More

by gdorado123 Verified Customer Verified Customer

Report | Print

Alex Mendoza was great. Always communicating and letting me know when my car would be ready. Always communicating and letting me know when my car would be ready. More

by lizzuli Verified Customer Verified Customer

Report | Print

The negotiations took a bit but Fredy was very helpful and accommodating to make sure a deal was reached and accommodating to make sure a deal was reached More

by gilbert.viveros Verified Customer Verified Customer

Report | Print

Alex was very attentive. Very good communication and friendly. It was a great experience. Highly recommend. Very good communication and friendly. It was a great experience. Highly recommend. More

by socal0 Verified Customer Verified Customer

Report | Print

Alex had good communication the entire time. He was flexible and worked with my schedule. He was flexible and worked with my schedule. More

by lizzuli Verified Customer Verified Customer

Report | Print

This has to have been one of the worst experiences. I’ve ever had purchasing a vehicle. The sales people and the sales manager were extremely rude, misleading committed to selling us a car that wasn’t I’ve ever had purchasing a vehicle. The sales people and the sales manager were extremely rude, misleading committed to selling us a car that wasn’t available then had to scramble and get another car because we threaten them with legal action and then because that car was $500 more upped our payment extremely higher and played a bunch of games with it wouldn’t bring The car for hours Even though every half hour they would commit to bringing it. The car was for my niece and it was her birthday present as she was extremely upset and was in tears by the end of the process. They ended up, showing up with a vehicle late at night in the dark around 9:30 PM. Drop the car off didn’t have the documents correct? Didn’t have the lease at the correct mileage per yearand when asked to correct it. They said we’re just gonna cross that out and and here’s a screenshot of the dealer information so we have no real proof that other than just their email that that the mileage is correct. They harassed my niece about her college documentation for the incentive, even though she’s enrolled and has a student ID at Saddleback and they even got the approval from GMC on it. They said they were gonna give her new rubber floormat because she works for a feed supply store and wants to make sure that she keeps the car in excellent condition because it’s a lease and they never brought the floor mats at all and didn’t respond at all to it. They gave her no walk-through whatsoever of the vehicle, the salesperson statement whom we’ve never even spoken to prior to the delivery they sent somebody other than the person that sold us. The car said it’s pretty self-explanatory. You guys can just kinda learn this on your own.. The sales manager and salesman would ignore our calls unless they wanted to speak to us to change the price or do something that was in their favor. No person should be have to deal with this kind of issue with people when buying a car. It is extremely unprofessional and very, very poor. Poor customer service and conduct of a company. More

by Chiefjta Verified Customer Verified Customer

Report | Print

The reception and service was great. The people I dealt with were very respectful and knowledgeable. The people I dealt with were very respectful and knowledgeable. More

by nadimazank Verified Customer Verified Customer

Report | Print

It was good service and treatment. give me what i wanted I liked dealing with them give me what i wanted I liked dealing with them More

by nadimazank Verified Customer Verified Customer

Report | Print

Over all an excellent experience! The staff was very kind and made the process painless! The staff was very kind and made the process painless! More

by Christina.chaklos Verified Customer Verified Customer

Report | Print

Good abd fast customer service Alex answered all questions I asked and really helped me out questions I asked and really helped me out More

by socalfence123 Verified Customer Verified Customer

Report | Print