Alexander Matallana
Alexander Matallana at Paragon Acura
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Alexander Matallana

Service Sales Manager

Paragon Acura

56-02 Northern Blvd
Queens, NY 11377

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4.9
73 Reviews

Hello my name is Alexander Matallana. I was born in raised in Queens, NY. I have been in the customer service business for over 10 years with several years of Sales and Managerial experience. The reason I joined the automotive industry and Paragon Acura was to share my love for the Acura brand and, to provide truly exceptional customer service to the community I love so much. I always said to myself when purchasing/leasing my personal vehicles that I can provide a better experience than I was given. That was my major reason for jumping on board. I have been fortunate enough to achieve Acura's greatest accolades in my first 2 years with Acura that being The Platinum Council of Sales of Excellence. My main goal is to differentiate myself from other Sales Consultants by treating my clients fairly and providing a custom experience tailored to their wants and needs.

Dealership Experience

9 yrs, 4 mos

Industry Experience

9 yrs, 4 mos

Specialties & Trainings

Training and development

2X Platinum Council of Sales Excellence

View more specialties & trainings
4.9

73 Reviews

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73 Reviews of Alexander Matallana

March 21, 2025

Dealership Rating
Employee Rating

Paragon Acura and Staff are always a pleasure to work with. I been a customer for over 12 years with numerous cars purchased. The kind, professional demeanor of the staff always makes purchasing a vehic More

by D.patruno80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 21, 2025

Paragon Acura responded

Thank you for your kind words! We truly appreciate your loyalty over the past 12 years and are very happy to hear that our team has consistently provided you with a pleasant vehicle purchasing experience. At Paragon Acura, we strive to make every interaction enjoyable, and your feedback is a wonderful reminder of our commitment. We look forward to seeing you again soon! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

March 13, 2025

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Employee Rating

Excellent service and knowledgeable staff. Helped me unfold my lease problems with great explanation. Thank you! More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Padilla, Mohammed Hossain

Mar 13, 2025

Paragon Acura responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at Paragon Acura and that our knowledgeable staff was able to assist you with your lease questions. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

March 12, 2025

Dealership Rating
Employee Rating

CHSPECIAL THANKS TO EUDES Rodriguez and SALES MENEGER JUSTIN HILI, THANK YOU very much FOR YOUR PROFESSIONALISM, HELP AND EXPERIENCE More

by mardakh12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eudes Rodriguez, Sadiya Afrin

Mar 12, 2025

Paragon Acura responded

Thank you for your wonderful review! We're thrilled to hear that Eudes and Justin provided you with exceptional service at Paragon Acura. Your kind words about their professionalism and expertise mean a lot to us. We hope to see you again soon for any of your automotive needs! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

March 01, 2025

Dealership Rating
Employee Rating

This dealership is fantastic. Sadiya Afrin was the most professional and pleasant salesperson I've ever worked with at a dealership. She made the entire process seamless and enjoy More

by zevytwo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: April Connor, Sadiya Afrin

Mar 05, 2025

Paragon Acura responded

Thank you for your thoughtful review. We’re thrilled to hear about your positive experience with Sadiya, April, and Alexander at Paragon Acura. It’s wonderful that Sadiya could make your visit enjoyable and stay late to help you drive away in your new vehicle. We are always striving to provide the best service possible, and your feedback about the service department is valuable. Please feel free to reach out to us directly so we can address your concerns. Thank you for choosing Paragon Acura. Sincerely, Shun Rodriguez srodriguez@paragonacura.com (C) 908-316-8146 (W) 929-543-3310

October 25, 2024

Dealership Rating
Employee Rating

I recently had the pleasure of working with Sadiya, and I couldn’t be more grateful for her exceptional support throughout my car-buying experience. From the moment I walked in, Sadiya was incredibly welcomi More

by kayla5518
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sadiya Afrin , Daisy

Oct 28, 2024

Paragon Acura responded

Thank you so much for your wonderful review! We are thrilled to hear that Sadiya was able to provide you with such exceptional support during your car-buying experience at Paragon Acura. It’s fantastic to know that she made you feel comfortable and informed throughout the process. Your kind words about her dedication to customer satisfaction mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back to Paragon Acura in the future. Enjoy your new vehicle! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

June 27, 2024

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Employee Rating

Promotion from within! Excellent!! Much better working relationship with sales after-the-Sale services and the service department! Very noticeable to a long time customer l More

by ssamare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 27, 2024

ssamare responded

Well, just got another lease MDX Advance 2004. The transaction went smoothly...as usual. I got what I wanted. I mean ...Period! It's "home" there for me. I will have my review of the new 2024 MDX Advance to share soon! The sales department is like my brothers...and the service department, my cousins! Maybe they might let me tape my review right there in the showroom...hummmm?? ;-). Amare'

Jun 27, 2024

ssamare responded

BTW. this dealer rater "seems to be" a good idea??!!!

April 04, 2023

Dealership Rating
Employee Rating

Very good costumer service with Peter and his team . Im happy with the new car More

by Andres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Pazmino

Apr 04, 2023

Paragon Acura responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

December 31, 2022

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Employee Rating

Honest, Courteous, straight forward, no gimmicks, They make the process of purchasing a car easy and everyone is a pleasure to deal with. More

by Edeabreu1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Pazmino, Justin Hili, Chris White , James

Jan 03, 2023

Paragon Acura responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

October 01, 2022

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Employee Rating

Peter & Caroline were very helpful, would definitely recommend this place for anyone looking to buy a car More

by Robd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Pazmino

Oct 03, 2022

Paragon Acura responded

Thanks for your outstanding review! I'm very happy to hear that Peter and Caroline were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

July 29, 2022

Dealership Rating
Employee Rating

Great service Wonderful at communicating and very helpful. I had never purchased a vehicle sight unseen and they were great. More

by Agrif48859
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Enes MrKulic, Jose Perez, Murat Deljanin, Peter Pazmino, Wilson Mateo , Hassan Azhar, Carlos Jaramillo, Kelvin Miller, Amanda Sepulveda

Aug 01, 2022

Paragon Acura responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

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