Alexander Kennedy

Casey BMW responded

It sounds like you had an exceptional experience at Casey BMW with Alex. His transparency, comfort-focused approach, and honest demeanor made your car-buying experience standout among your previous purchases. The fact that you left with not just one, but two well-cared-for used cars speaks volumes about the quality of service you received. Your positive feedback about Alex reflects well on the dealership's commitment to customer satisfaction and highlights him as a valuable member of the team. I'm sure Casey BMW appreciates your recommendation to keep Alex onboard.

Casey BMW responded

It's fantastic to hear that you received excellent service and professionalism from Alex and Bill at Casey BMW during your new BMW purchase. Having a positive experience with knowledgeable and attentive staff can make a significant difference, especially when purchasing your first BMW. It sounds like they went above and beyond to assist you throughout the process. If you have any more feedback or if there's anything else you need assistance with, please don't hesitate to reach out. Enjoy your new BMW, and thank you for sharing your positive experience!

Casey BMW responded

It's fantastic to hear about your positive experience with Alexander Kennedy at the dealership. Professionals like him, who demonstrate unmatched professionalism, knowledge, and dedication, play a crucial role in ensuring customers find the right vehicle to suit their needs. Thank you for highlighting his expertise and commitment. Should you have any further inquiries or require assistance in the future, please don't hesitate to let me know.

Casey BMW responded

It's fantastic to hear that you had a great experience with Casey BMW's sales department and dealership overall! Recommending a dealership is a strong endorsement and speaks volumes about the quality of service and customer satisfaction you experienced. Purchasing a new vehicle is a significant decision, and having a positive experience with the dealer can make the process much more enjoyable and satisfying. Thank you for taking the time to share your positive feedback. If you have any further questions or need assistance in the future, don't hesitate to reach out.

Casey BMW responded

It's great to hear that you didn't feel pressured to buy and that you felt comfortable during your experience at Casey BMW. Not feeling pressured and having the freedom to make decisions at your own pace can greatly enhance the car-buying process. It's also reassuring that they didn't hold the keys to your trade-in hostage, allowing you to maintain control and make decisions that best suit your needs. If there's anything else you'd like to share about your experience or if you have any questions, feel free to let me know!

Casey BMW responded

It's great to hear that the dealership went out of their way to locate a car that closely matched your specifications. While the days of extensive price negotiating may be changing, it's still valuable to find a dealership that prioritizes meeting your needs and providing excellent service. Thank you for sharing your experience, and I hope you're enjoying your new car!

Casey BMW responded

It's wonderful to hear that you had a great experience at the dealership and that all the representatives were attentive to your needs. Attentive customer service can make all the difference in ensuring a positive car-buying experience. Thank you for sharing your feedback, and I'm glad to hear that you had such a positive visit.

Casey BMW responded

It sounds like Alex provided you with an exceptional car-buying experience, especially considering it was a company vehicle purchase. His knowledge, patience, and dedication to ensuring your needs and expectations were met without pressure are commendable qualities in a sales professional. Keeping you updated throughout the process and being readily available to answer any questions demonstrates his commitment to customer satisfaction. Thank you for sharing your positive feedback, and it's great to hear that you would recommend him to others.

Casey BMW responded

It's wonderful to hear that you had a great experience at Casey BMW, and that you found the atmosphere welcoming and the staff knowledgeable about the vehicles. Being treated kindly and with respect is essential in any customer interaction, and it's fantastic that you received that level of service. If there's anything else you need assistance with or if you have any further feedback to share, please feel free to let me know.

Casey BMW responded

It's fantastic to hear that Alex provided such outstanding assistance during your buying process. Having someone who understands your needs and delivers accordingly can make a significant difference in such transactions. If you have any further feedback or need assistance in the future, don't hesitate to reach out. Enjoy your new vehicle!