Alex Zepeda
Alex Zepeda at Findlay Honda Henderson

Alex Zepeda

Service Advisor

Findlay Honda Henderson

933 Auto Show Drive
Henderson, NV 89014

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4 Reviews
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4 Reviews

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4 Reviews of Alex Zepeda

May 11, 2025

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made appointment at Findlay Honda for 12 noon. Expecting to be first inline since I had an appointment! | Showed up at 1150 am The service director informed me the service would take approximately More

by cole505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 14, 2025

Findlay Honda Henderson responded

Thank you for your honest and detailed feedback and sharing your experience and the delay that caused you to miss your appointment. That’s not the level of service we aim to deliver, especially when a scheduled appointment should reflect respect for your time. We understand how frustrating it is to wait hours without clear updates, and your concern about how appointments are handled is valid. Your comment about being repeatedly asked if you speak English is also deeply concerning and will be brought to the attention of management. We’d appreciate the opportunity to make this right. If you're open to it, we can escalate your experience to the appropriate team member to review the situation further and address your concerns directly. Your time and trust matter—and we regret that this visit didn’t reflect that.

April 19, 2025

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My service advisor was very professional, courteous and helpful. A 10 in all customer service areas. He explained everything and was surprisingly done before the estimated time frame. Nice touch providin More

by lindamayfield61@yahoo.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aidan

Apr 30, 2025

Findlay Honda Henderson responded

Thank you, Linda! We're glad your service advisor provided outstanding support and clear communication throughout your visit. Finishing ahead of schedule and enjoying a few complimentary sliders and fries is always a plus! We appreciate you choosing Findlay Honda Henderson!

April 05, 2025

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Always professional, courteous and timely. Alex was a superb person to deal with. He got my CRV recalls and LOF done in the time promised. More

by Anne
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Findlay Honda Henderson responded

Thank you, Anne! We're glad Alex provided professional and timely service while taking care of your CR-V's recalls and LOF. We appreciate your continued trust in Findlay Honda Henderson!

March 29, 2025

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Great customer service. Always fixed the problem. Never an upsell and are reasonably priced. Overall outstanding. More

by Siniajanuary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Findlay Honda Henderson responded

Thank you, Siniajanuary! We're glad to hear you've consistently received great customer service, honest repairs, and fair pricing. We appreciate your continued trust in Findlay Honda Henderson!

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