Alex Shu

Yon helped my purchase my 2022 Pilot and was a phenomenal service rep. I’d give him a rating of 12 out of 10! service rep. I’d give him a rating of 12 out of 10! More

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Purchased 2021 Honda Odyssey. The process started online, then via phone, total visits to the dealer 2, first to checkout the van in person and second to go over the final numbers and make the purcha online, then via phone, total visits to the dealer 2, first to checkout the van in person and second to go over the final numbers and make the purchase. I would say total time between my visits less a three hours, which I made this my objective, if you are serious about purchasing a vehicle I recommend doing your own research/homework online before you contact the dealer and start the purchase, knowing what you are looking for and your target price helps both the sales person and saves you time at the dealer. Mr. Hai Nguyen my sales rep, very knowledgeable, friendly and will work diligently to meet your request. I bypassed the drive option due to my level of confidence with the product and being a three time odyssey owner, that didn’t stop Mr. Nguyen from going above and beyond to ensure the vehicle was ready for viewing, going over the key features, system set up and answer all your questions in detail. Alex Shu, Finance Rep. makes you feel at home, knowledge and friendly works with you to meet your needs and explain every signature, initial in detail. Bottom line at Honda Pacific they met my needs and wants, got the best deal out of my purchase to include both maintenance and service planes they beat the competition in service and pricing. I’m very satisfied with the service provided. Best in the business! More

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Eric helped us get an incredible deal on a pre-owned SUV, and we had a great experience overall. What we appreciated about Eric was that he gave us enough space to browse and make decisions on our own, but h and we had a great experience overall. What we appreciated about Eric was that he gave us enough space to browse and make decisions on our own, but he was always close by to answer questions. We have probably all encountered sales people who pepper you relentlessly with commentary about cars you’re not interested in and are so pushy you just want to leave the dealership; but, with Eric we felt the process was smooth, he was easy to work with, and he wanted us to be happy with our purchase. He’s experienced at what he does, and it shows. The finance managers were also very fair and reasonable, so if you’re looking for a new or used car (Honda or any other brand), we recommend Pacific Honda and Eric Stephens. More

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On August 14, 2020, I decided to visit PACIFIC HONDA in high hopes to trade in my Mazda 6 for a Honda Accord. Prior to arriving to this location, I already knew exactly what I was looking for & wanted, bei high hopes to trade in my Mazda 6 for a Honda Accord. Prior to arriving to this location, I already knew exactly what I was looking for & wanted, being I've previously had a Honda Accord Coupe. So, before arriving, I did my research with intent to be prepared upon arrival to the dealership. Upon arrival, I approached the receptionist desk & inquired about viewing inventory & a possible trade-in. I informed her that an appraisal on my Mazda 6 would also be needed. She then appointed Edwil Nacional to further assist me. As Edwil approached me, he pleasantly welcomed & greeted me with a smile & friendly eyes. Even though, Edwil was wearing a mask, I could still see that a smile was present. This greeting was indeed refreshing! Edwil was extremely personable & attentive as he asked me what exactly I was looking for. Instead of Edwil rushing & promptly trying to show me every single vehicle on PACIFIC HONDA'S lot, Edwil was patient & took the time to learn about my car interests to build rapport. Edwil's product knowledge was rather exceptional! After Edwil & I discussed my vehicle interests, he then proceeded to show me all of the vehicles that matched my needs. In the meantime, my Mazda 6 was being viewed for an appraisal. In the midst of this process, I was torn between two vehicles. Thanks to Edwil's product knowledge, I was able to make a decision, without the feeling of settling. I felt no pressure with my final decision. The vehicle was perfect! & I loved the color! At this point, Edwil continued to provide outstanding customer service effortlessly! Now, it was time for the financials. The part of the car buying process that everyone dreads, & for good reason! Needless to say, I was to return the following business day to proceed with the trade-in process. On August 17, 2020, Edwil gave me a courtesy call to confirm our set appointment for that morning. Upon arrival to PACIFIC HONDA, again, Edwil kindly welcomed & greeted me! As we proceeded with the deal, an unforeseen & unpleasant experience, circumstances, complications & frustrations arose while dealing with financial manager, Alex Shu. Meanwhile, Edwil continued to remain professional, kind, patient, supportive, dedicated, determined, sweet, & compassionate! He was there with me every single step of the way, ensuring that my needs were met. I remember him telling me to smile & that we will work everything out. Edwil truly & honestly went above & beyond to make sure of that! He then consulted his manager, David Hata for further assistance. On the verge of tears, I then felt a sign of relief. Because of Edwil, I was able to smile again! He displayed that he genuinely & truly cared about my well-being & me being able to get the vehicle I had desired. Solely because of Edwil Nacional's incredibly exceptional customer service throughout this entire process, I decided to proceed with the trade-in. I am ever so grateful for Edwil's kindness, knowledge, patience, guidance, support, dedication, determination, & compassion! He treated me with the upmost respect! I wasn't just another number or deal to Edwil, I was treated as a human. My experience at PACIFIC HONDA was indeed bittersweet! Edwil definitely provided the sweet & more! Edwil's customer service is commendable! & honestly, I couldn't thank him enough for all of his continuous dedication, support & determination to make sure that I was satisfied & left with the Honda Accord that I truly desired! I recommend that whenever you visit PACIFIC HONDA, you request for Edwil Nacional. Edwil Nacional, Much Mahalo!!!!!! More

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Jordan provided exemplary, pleasant customer service. My husband and I were treated like family with vehicle selection and information. In addition, Jordan assisted us through confirming our auto insurance husband and I were treated like family with vehicle selection and information. In addition, Jordan assisted us through confirming our auto insurance update and your financial closing process. We’ve already referred friends and relatives to seek Jordan out when they are shopping for another vehicle. Big MAHALO Jordan Nip. More

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Great experience Our purchase went as smooth as can be! Wes was great! He was friendly and did his job very well. We highly recommend Honda Pacific! Our purchase went as smooth as can be! Wes was great! He was friendly and did his job very well. We highly recommend Honda Pacific! More

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Wes at Pacific Honda Wes was excellent and got me the deal I wanted with minimal haggling. I would definitely buy from him again. He went above and beyond to help me. Tha Wes was excellent and got me the deal I wanted with minimal haggling. I would definitely buy from him again. He went above and beyond to help me. Thanks so much!!!! More

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Fast and helpfull Got in and out very quickly with everything I wanted. I wasn’t ambushed or harassed just friendly service. Found the car I wanted and got everything t Got in and out very quickly with everything I wanted. I wasn’t ambushed or harassed just friendly service. Found the car I wanted and got everything taken care of with a pace I was comfortable with. More

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Average dealership This dealership was just average. I already knew what car I wanted to get so the process of test driving the car was fast and easy. I spent a total of This dealership was just average. I already knew what car I wanted to get so the process of test driving the car was fast and easy. I spent a total of 4+ hours at the dealership. The business manager/finance workers were all busy so there was a “line.” It took forever to get into one of those rooms (over 2 hours). It was a Saturday so it’s unerstandable that the dealership would be busy; however, they should still work on moving the process a little faster. Other than that, dealership was average. I wish all the employees smiled more because it would feel a little bit more welcoming. The employee I worked with was great! William was able to get me a good deal on my brand new car and I couldn’t be any happier. More

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Efficient Sales Process Pacific Honda has great ads each week in the paper as well as on their website and honors the prices in their ads. I have visited the three Oahu Honda Pacific Honda has great ads each week in the paper as well as on their website and honors the prices in their ads. I have visited the three Oahu Honda dealerships on multiple occasions over the last two years, and have consistently found that Pacific Honda simply has the best prices. Additionally, their sales process is relatively transparent. No bait and switch, no excessive time spent "checking with the manager," no high pressure sales tactics, even in the "finance office." To sweeten the deal, they have a clean, air conditioned showroom right downtown, staff with a very can-do attitude, and a large selection of Honda vehicles. The staff are not exceptionally charming, but they are efficient and get the job done. After searching the Oahu market for over a month for a "great deal" as well as a sales team that felt respectable and ethical, I chose Pacific Honda over all the rest, saving $2000 over the lowest post-negotiation prices offered at Tony and Windward, without even having to negotiate. Pacific Honda has proven themselves to be the only Honda dealership on Oahu worth buying from. More

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