Alex Shaw

We had one of the most frustrating dealership experiences I’ve ever had, and we walked, and will be reporting them to the CFPB and BBB. We came in specifically because Antelope Valley Chevrolet’s own web I’ve ever had, and we walked, and will be reporting them to the CFPB and BBB. We came in specifically because Antelope Valley Chevrolet’s own website advertised a clear price for the exact vehicle we wanted (2026 Chevrolet Traverse LT, same VIN/stock number as the listing we screenshot). The advertised price was around $38,231 with their posted discounts. In-store, the numbers they presented were nowhere close. Instead of honoring the advertised pricing or clearly explaining, in writing, which discounts we didn’t qualify for, we were pushed into a payment-focused conversation while the real selling price stayed inflated. On top of that, the deal sheet included thousands in dealer-installed add-ons (Cilajet paint sealant, Ghost Shield door edge/door cups, and an ELO GPS/theft product). We stated clearly we did not want those items and asked for a buyer’s order with the advertised selling price and standard TTL/doc only. We were met with delays, vague answers, and a lack of transparency. We repeatedly requested an itemized out-the-door breakdown and it felt like they were doing everything possible to avoid showing clean numbers. Financing was another major issue. Jess was prequalified through Capital One and we explicitly asked that our credit be run only through Capital One one time. Despite that, we later saw indications that additional credit checks were run. We have requested a copy of any signed credit authorization and a list of every lender our information was submitted to, because this is not what we agreed to. The worst part was the customer service from the manager, James Gonzolas. He was rude, repeatedly interrupted us, and wouldn’t let us finish explaining what we were requesting (a transparent breakdown and adherence to their own advertised price). He told us he had “no obligation” to help because we didn’t buy a car, called us rude, and escalated the interaction instead of solving the problem. That is not acceptable behavior for someone in a management role and it matched the overall tone of the experience. We left because we couldn’t get a straightforward, honest deal that matched what brought us in the door. If you’re considering this dealership, protect yourself: 1. Screenshot the exact online listing with VIN/stock number before you go 2. Demand the itemized buyer’s order/out-the-door number in writing before discussing monthly payments 3. Put your credit instructions in writing (who can run it, how many times, and with which lender) Transparency and respect shouldn’t be this hard. We won’t be returning, and I can’t recommend buying here based on this experience. More

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Definitely will be purchasing another vehicle in the future from this dealer. Great customer service. future from this dealer. Great customer service. More

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Kevin its an amazing sales person. Will bring my business to him again. The other people that helped me first they didn't do a good job. But Kevin made everything better Will bring my business to him again. The other people that helped me first they didn't do a good job. But Kevin made everything better More

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They were really helpful through out the whole process and answered all my questions also they are nice and answered all my questions also they are nice More

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They did what ever they could to make us happy. We left very happy with our car and deal. We left very happy with our car and deal. More

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This is my third car buying from Chevy, nothing but the best service here. Andomo has taken care of us each time. His energy, and overall presence is just the best. Ask for Andomo anytime you come here. best service here. Andomo has taken care of us each time. His energy, and overall presence is just the best. Ask for Andomo anytime you come here. More

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I must say I have not found a trustworthy, let alone worthy, sales person......until today. Kevin Virdi came through with everything he promised me on the phone, at the dealership in person. He is worthy, sales person......until today. Kevin Virdi came through with everything he promised me on the phone, at the dealership in person. He is down to earth, forthright, honest, very knowledgeable & intelligent. I really enjoyed him so much that I did not want to leave Antelope Valley Chevrolet tonight. The whole process was easy, rather fast for a car dealership & pleasant. I will without a doubt, be getting any future cars from Antelope Valley Chevrolet. Alex is a really nice & easy going manager & I praise him for running a solid dealership. They all came through tonight for me & I will not forget that. Kevin, keep doing what you're doing. You're a gem 💎 More

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Kevin and his team are exceptionally good at getting you where you want to be, in terms of price and monthly payments. They truly do everything they can to make the car buying experience positive and financ where you want to be, in terms of price and monthly payments. They truly do everything they can to make the car buying experience positive and financially feasible. More

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This dealership was very warm, welcoming, friendly, and everyone really tries their best to assist you with your vehicle needs! everyone really tries their best to assist you with your vehicle needs! More

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Extremely helpful, understanding and willing to work with my husband and I in picking out a vehicle. my husband and I in picking out a vehicle. More

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