Alex Salinas

My service rep. Alex Salinas always makes sure that I am completely satisfied. He goes above and beyond my expectations. Alex Salinas always makes sure that I am completely satisfied. He goes above and beyond my expectations. More

by ekujawa121 Verified Customer Verified Customer

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Roush ford is great they employ some polite and knowledgeable people. Everyone makes you feel good, unlike the other choice for ford's on the area. I know I cannot say their name, but they are rud knowledgeable people. Everyone makes you feel good, unlike the other choice for ford's on the area. I know I cannot say their name, but they are rude and disrespectful to their customers. Roush ford is 5 stars to me! More

by crashq2u Verified Customer Verified Customer

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Work finished on time people very professional reasonable price money off for loyal customer very happy price money off for loyal customer very happy More

by edwardtroik Verified Customer Verified Customer

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So far they have been honest and not trying To sell service you do not need. wait time is not bad and they have a nice waiting room. They are friendly. service you do not need. wait time is not bad and they have a nice waiting room. They are friendly. More

by Joy2019 Verified Customer Verified Customer

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Went to Roesch Ford for the Works Service Package for my 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the high 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the highway, I notice a thumping noise that sounds like a piece of metal/rubber was rapidly banging against the underside of my car. I immediately took it to the nearest service center (a local independent mechanic, not Ford) and to our surprise, they found that the bottom engine cover (at the undercarriage of the car) was coming loose, and only held on by two (2) screws out of the (6). The (4) other screws were no where to be found. The mechanic explained that there should be no way these screws should have come loose by themselves, and the only explanation is that someone unscrewed them and forgot to screw them back on. I hate to point fingers, but all the evidence points to the Roesch Ford Mechanics carelessly unscrewing the bolts and forgetting to screw them back on when they were working on my car a week prior. On the other hand, if the Roesch mechanics did NOT tamper with the engine cover, they should have at least noticed the loose/missing screws during their inspection of the vehicle!! Either way, I think Roesch mechanics were careless and not paying enough attention. They should have either a.) noticed the loose bottom cover piece dangling when performing the Works Service Package inspection, or b.) had they needed to remove the cover to inspect the underside, they should have remembered to screw the screws back in. Also, at the end of the Works Package, the inspection report showed there was "engine oil leaking". When I asked Diego Carrillo (my service rep) where the leak was coming from, he said he didn't know. I asked him to ask the actual technician, and he refused, saying "he is busy right now". I told him to check with him once the technician is free, but it took several days for him to respond and countless back and fourth phone calls to Roesch to get an answer. More

by robertjmoy Verified Customer Verified Customer

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Diego is first class in customer service. Really makes effort to accommodate the customers needs. Really makes effort to accommodate the customers needs. More

by TPIGNATO Verified Customer Verified Customer

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People were fine. All friendly. I had made an appointment for 7:30 AM and arrived about 10 minutes early. Oil change and tire rotation took 1 hour and 10 minutes. All friendly. I had made an appointment for 7:30 AM and arrived about 10 minutes early. Oil change and tire rotation took 1 hour and 10 minutes. That is far too long considering that I had made an appointment with what I wanted to have completed. I told them in advance when I made the appointment that I would wait in the waiting area. Your free coffee is good but not enough for me to justify sitting for over an hour for a simple procedure. More

by TKUB54 Verified Customer Verified Customer

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I am very happy with the way this dealer took care of me and resolved what was wrong with the car. Very friendly staff. and resolved what was wrong with the car. Very friendly staff. More

by ROLANDQUINT Verified Customer Verified Customer

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Fast and professional service. Jessica is very friendly and easy to schedule maintenance on my 4 Firds Jessica is very friendly and easy to schedule maintenance on my 4 Firds More

by jimlynneryan Verified Customer Verified Customer

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This dealer is friendly and helpful. Great follow up and continued communication on outstanding items, not just about sales. Great follow up and continued communication on outstanding items, not just about sales. More

by chrisdalebrunner Verified Customer Verified Customer

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