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Alex Salinas
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15 Reviews
15 Reviews
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15 Reviews of Alex Salinas
January 18, 2025
So far they have been honest and not trying To sell service you do not need. wait time is not bad and they have a nice waiting room. They are friendly. service you do not need. wait time is not bad and they have a nice waiting room. They are friendly. More
by Joy2019
Verified CustomerOther Employees Tagged: David Bleichroth
January 12, 2025
Went to Roesch Ford for the Works Service Package for my 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the high 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the highway, I notice a thumping noise that sounds like a piece of metal/rubber was rapidly banging against the underside of my car. I immediately took it to the nearest service center (a local independent mechanic, not Ford) and to our surprise, they found that the bottom engine cover (at the undercarriage of the car) was coming loose, and only held on by two (2) screws out of the (6). The (4) other screws were no where to be found. The mechanic explained that there should be no way these screws should have come loose by themselves, and the only explanation is that someone unscrewed them and forgot to screw them back on. I hate to point fingers, but all the evidence points to the Roesch Ford Mechanics carelessly unscrewing the bolts and forgetting to screw them back on when they were working on my car a week prior. On the other hand, if the Roesch mechanics did NOT tamper with the engine cover, they should have at least noticed the loose/missing screws during their inspection of the vehicle!! Either way, I think Roesch mechanics were careless and not paying enough attention. They should have either a.) noticed the loose bottom cover piece dangling when performing the Works Service Package inspection, or b.) had they needed to remove the cover to inspect the underside, they should have remembered to screw the screws back in. Also, at the end of the Works Package, the inspection report showed there was "engine oil leaking". When I asked Diego Carrillo (my service rep) where the leak was coming from, he said he didn't know. I asked him to ask the actual technician, and he refused, saying "he is busy right now". I told him to check with him once the technician is free, but it took several days for him to respond and countless back and fourth phone calls to Roesch to get an answer. More
by robertjmoy
Other Employees Tagged: Diego Carrillo
January 10, 2025
Diego is first class in customer service. Really makes effort to accommodate the customers needs. Really makes effort to accommodate the customers needs. More
by TPIGNATO
Other Employees Tagged: Diego Carrillo
January 02, 2025
People were fine. All friendly. I had made an appointment for 7:30 AM and arrived about 10 minutes early. Oil change and tire rotation took 1 hour and 10 minutes. All friendly. I had made an appointment for 7:30 AM and arrived about 10 minutes early. Oil change and tire rotation took 1 hour and 10 minutes. That is far too long considering that I had made an appointment with what I wanted to have completed. I told them in advance when I made the appointment that I would wait in the waiting area. Your free coffee is good but not enough for me to justify sitting for over an hour for a simple procedure. More
by TKUB54
December 23, 2024
Fast and professional service. Jessica is very friendly and easy to schedule maintenance on my 4 Firds Jessica is very friendly and easy to schedule maintenance on my 4 Firds More
by jimlynneryan
Other Employees Tagged: Jessica Mamahua
December 22, 2024
This dealer is friendly and helpful. Great follow up and continued communication on outstanding items, not just about sales. Great follow up and continued communication on outstanding items, not just about sales. More
by chrisdalebrunner
Other Employees Tagged: Dave Roesch, Nick Petrasz
December 22, 2024
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by ANTSHAP01
Other Employees Tagged: Randy Holder, Joe Couri, Ryan Miller
December 20, 2024
I have always had great experiences with Roesch from the sales people to the service department. I would highly recommend this dealership. sales people to the service department. I would highly recommend this dealership. More
by hspeiden
Other Employees Tagged: Dave Roesch, Nick Petrasz, Sam Mellenthin, Diego Carrillo, Randy Holder
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