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Alex Rodriguez

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Alex Rodriguez

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Alex Rodriguez

Service Advisor

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.9

245 Reviews

Overview Reviews (245) Inventory (300)

Languages Spoken

English

Spanish

4.9

245 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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245 Reviews of Alex Rodriguez

November 07, 2024

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Employee Rating

Great service! Excellent customer service! no complaints here. We waited in the lobby and staff would check in on us until they finished with our car. Excellent customer service! no complaints here. We waited in the lobby and staff would check in on us until they finished with our car. More

by SANDRAEWING

Verified Customer

Recommend Dealer

Yes

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Nov 08, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

November 05, 2024

Dealership Rating

Employee Rating

On-time, professional, and kept me updated throughout the process. I generally always wait on-site for my car. There is a nice lobby for waiting, with WiFi so I was able to get a bunch of work finished. process. I generally always wait on-site for my car. There is a nice lobby for waiting, with WiFi so I was able to get a bunch of work finished. More

by KENNETH.PEAKE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cari Simpson

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Nov 06, 2024 -

Shottenkirk Toyota Granbury responded

KENNETH, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

October 29, 2024

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Employee Rating

These folks really go out of their way to give you GREAT SERVICE! I bring ALL my vehicles to Shottenkirk Service Department. Thanks for the Great Service folks! SERVICE! I bring ALL my vehicles to Shottenkirk Service Department. Thanks for the Great Service folks! More

by Paul Denman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cari Simpson, Garland Robinson, Brooke Pierce, Moriah Lennington, Efrain Eli Rodriguez, Heather Copeland

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Oct 30, 2024 -

Shottenkirk Toyota Granbury responded

Paul, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 20, 2024

Dealership Rating

Employee Rating

Did a good job. Neat and clean. Comfy waiting area. No hard upsell of services I didn’t need. Neat and clean. Comfy waiting area. No hard upsell of services I didn’t need. More

by hegna001

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cari Simpson, Efrain Eli Rodriguez

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Oct 21, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 16, 2024

Dealership Rating

Employee Rating

Bought my car here and had great service each time I had dropped it off for routine maintenance. This time it was for a recall and basic service like oil change, etc. I really needed the car back by the e dropped it off for routine maintenance. This time it was for a recall and basic service like oil change, etc. I really needed the car back by the end of the day and stressed this to Alex, my service writer. He sent me a text within the hour advising me the initial inspection was clean and green, car was in great shape. Two hours later he called and said it was complete and to come get it. PERFECT! More

by B52guy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 17, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 10, 2024

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Employee Rating

Lady at service was really nice and the young man took care of us, tanks care of us, tanks More

by tammymabry56

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 11, 2024 -

Shottenkirk Toyota Granbury responded

October 08, 2024

Dealership Rating

Employee Rating

When I have my pickup serviced there has never been a problem with any of the employees. They have taken care of everything that was needed. problem with any of the employees. They have taken care of everything that was needed. More

by raymondrice07

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 09, 2024 -

Shottenkirk Toyota Granbury responded

Raymond, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

September 30, 2024

Dealership Rating

Employee Rating

Happy with my service visit! Alex took care of a radio update on my vehicle. See him for your service needs at Shottenkirk Toyota Granbury Alex took care of a radio update on my vehicle. See him for your service needs at Shottenkirk Toyota Granbury More

by Beccaleon29

Recommend Dealer

Yes

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Oct 01, 2024 -

Shottenkirk Toyota Granbury responded

September 30, 2024

Dealership Rating

Employee Rating

Brought my car in for a oil change and a tire rotation and balance Alex in service took good care of me like always! and balance Alex in service took good care of me like always! More

by cristianmontes80

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 01, 2024 -

Shottenkirk Toyota Granbury responded

Cristian, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 30, 2024

Dealership Rating

Employee Rating

Came in for deluxe wash on my 2024 Tundra. Looked great! Alex and the service department were great Looked great! Alex and the service department were great More

by Lleon837

Recommend Dealer

Yes

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Oct 01, 2024 -

Shottenkirk Toyota Granbury responded

Lleon, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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Alex Rodriguez

Service Advisor

Shottenkirk Toyota Granbury

245 Reviews of Alex Rodriguez

Dealership Inventory (300 Vehicles)

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