Alex Roberts | Page 5

I took my vehicle in for a factory recall issue. They couldn't perform the work. My car had been in an accident several months prior to this recall notice. The repair shop repaired the vehicle from They couldn't perform the work. My car had been in an accident several months prior to this recall notice. The repair shop repaired the vehicle from the accident, but replaced a certain nut with a standard nut instead of a "Ford" nut. I called the repair shop & they agreed to replace the nut with THE "Ford" nut. They just need a part #. I called Canton Ford, They refused to give me the part #. The repair shop called Canton Ford. They refused to give them the part # either. I need the recall repaired, but can't until I get a part #, which Canton Ford is refusing to provide. Canton Ford said they would replace the nut for $600 & then do the recall work. Ka-Ching, Ka-Ching! The repair shop will repair it for free because it was their mistake, However; not without a part # (which Canton Ford won't provide). I mean, man, it's a part # for a nut. This isn't some secret information that will destroy civilization if that # falls into the wrong hands like Russians or Chinese. Geez! This has put me in a troublesome position & I don't see a remedy. I suppose because they wouldn't provide a simple part #, They lost a customer. Me! Priorities man! More

by lenelliott Verified Customer Verified Customer

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I used the dealership for warranty work. They communicated well and delivered my vehicle in a timely manner. They communicated well and delivered my vehicle in a timely manner. More

by Trumsey519 Verified Customer Verified Customer

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Service department is great. They picked up our car, fixed our problem, great communication, and fixed on the day promised. We will use them again! They picked up our car, fixed our problem, great communication, and fixed on the day promised. We will use them again! More

by Cindy Verified Customer Verified Customer

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They set my appointment up and I was a little early and they got rite on it they got rite on it More

by rwebster1979 Verified Customer Verified Customer

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I spent 4 years working there. So, I have a different perspective then normal clients. Overall, as a shop owner now, parts and service has been getting increasingly better to deal So, I have a different perspective then normal clients. Overall, as a shop owner now, parts and service has been getting increasingly better to deal with over time. More

by Powerhouseauto.diesel Verified Customer Verified Customer

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Wade was knowledgeable about the vehicle we were interested in. He did not use high pressure tactics and made the experience very pleasant. interested in. He did not use high pressure tactics and made the experience very pleasant. More

by lindals1967 Verified Customer Verified Customer

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We were thankful for the car pick up and drop off service. Professional and quick! Good communication and easy payment options. service. Professional and quick! Good communication and easy payment options. More

by almeisinger Verified Customer Verified Customer

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It was not good. Over price. Didn't do what I ask. No apology. They have a I don't give a xxxx attitude. $3500 later and my truck won't start at times. Bad experience Over price. Didn't do what I ask. No apology. They have a I don't give a xxxx attitude. $3500 later and my truck won't start at times. Bad experience! More

by smcclaran Verified Customer Verified Customer

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Alex is always very helpful and personable. He answered all my questions and got me taking care of. He answered all my questions and got me taking care of. More

by Chris Verified Customer Verified Customer

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I get my truck serviced about every 6 weeks because I put that many miles on it, and Alex is always great. Everyone there knows my name and I always have a pleasant experience and they seem to go overboard e that many miles on it, and Alex is always great. Everyone there knows my name and I always have a pleasant experience and they seem to go overboard every time. More

by keveritt61 Verified Customer Verified Customer

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