Alex Ramirez

The problem still possess the email them then it reply back it's still the thought I still hear the noises and everything so I've already returned to the California BBB back it's still the thought I still hear the noises and everything so I've already returned to the California BBB More

by Ksb28 Verified Customer Verified Customer

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My issues have usually been with new Service Staff. Me having to explain my service issue to my warranty people to try and obtain approval, that not working, and having to hunt down staff to do what I Me having to explain my service issue to my warranty people to try and obtain approval, that not working, and having to hunt down staff to do what I spent hours in a day trying to do, coaching the staff member on how to express the need for a part and that a part is part of an entire system that needs to be replaced vs the staff saying just a part of a part - made no sense to me. I come to you guys for knowledge know-how and experience. I’m sold on Land Rover, but the service and help has been iffy. I’ve asked for checks on a squeak from my wheel and for alignment issues. I was told it was done, but now have to replace tires that were nearly new, because of alignment issues. 🤷🏽‍♂️. Staff has cost me money and for needed repairs to go unchecked and I’m very very unhappy about it. More

by Harvey Sentel Verified Customer Verified Customer

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I needed a new windshield and a loaner car and they got it done so fast it done so fast More

by 121074STEPHANIE Verified Customer Verified Customer

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This experience was completely unacceptable and a true example of customer mistreatment. It took an outrageous 6.6 hours for their certified mechanic to change just two 12V batteries, which ended up costi example of customer mistreatment. It took an outrageous 6.6 hours for their certified mechanic to change just two 12V batteries, which ended up costing me a staggering $1,600—pure robbery for such a simple job! Communication was nonexistent, with hours spent on hold, endless false promises about the car’s readiness, and blatant lies about calling me back. When I finally got my car, it was filthy with oil stains and shoe prints everywhere, the back seat wasn’t even installed—which was both unsafe and careless—and I was forced to drive 45 minutes just to get it fixed. More

by Azoriano99 Verified Customer Verified Customer

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They were through and took the time to explain what my car needed in terms that I could understand. car needed in terms that I could understand. More

by CHILIDEAN Verified Customer Verified Customer

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The worst experience I've ever had. My vehicle is still in your shop after 31 days and I've purchased two vehicles from that dealership and I've been treated poorly. My vehicle is still in your shop after 31 days and I've purchased two vehicles from that dealership and I've been treated poorly. More

by Khoffman Verified Customer Verified Customer

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Poor Service - no regard to customer satisfaction - short staffed - my new 4 months old car sitting in service for 45 days - imagine the service standards now - poor poor poor times infinite staffed - my new 4 months old car sitting in service for 45 days - imagine the service standards now - poor poor poor times infinite More

by PKHURANA.USA Verified Customer Verified Customer

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Really like the comfort and amenities in the waiting area. Checkin was super easy. Alex got me through quickly. area. Checkin was super easy. Alex got me through quickly. More

by YA Verified Customer Verified Customer

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Really like the comfort and amenities in the waiting area. Checkin was super easy. Alex got me through quickly. area. Checkin was super easy. Alex got me through quickly. More

by YA Verified Customer Verified Customer

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The sales department was great The service department was terrible. We called with no answer left several messages with no return call terrible. We called with no answer left several messages with no return call More

by rhaley2 Verified Customer Verified Customer

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