Alex Oztolaza

My car was hit by an employee while it was parked waiting to get serviced. Alex was the service representative that I spoke with and told me that they will fix it free of charge of course. However I’ve been to get serviced. Alex was the service representative that I spoke with and told me that they will fix it free of charge of course. However I’ve been unsuccessful getting in contact with him to set up a day to get it fixed. I’ve called multiple times and left multiple messages. I’ve had issues with my car and service department since I purchased the car last august. I wouldn’t recommend Kia to anyone. The cars are horrible and the customer service/ service members suck. More

Report | Print

Service dept is outstanding, love their attention to detail and how well they take if both of our Kia’s.but I wasn’t thrilled with the purchase of our new Kia misinformation two many sales persons worki detail and how well they take if both of our Kia’s.but I wasn’t thrilled with the purchase of our new Kia misinformation two many sales persons working with us and the experience was less than stellar but we did appreciate our they did their best to satisfy us with the right vehicle More

Report | Print

My wife had her 2019 Kia Soul towed there the end of Dec. 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contamina 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contaminated with desiel and repairs not covered by warranty coverage. She went thru the efforts to get 3 gas tests done for contaminates. Murphy Oil, Fl. Dept. of Ag. and our auto ins. co. All 3 tests came back with the same result--No Contaminates found. So, back to Kia she went with the results. Eventually warranty repairs were authorized and the engine was replaced with a Recon. engine. Thru out all this time frame My wife called the dealership and Alex a number of times for updates ,with no response. No calls from them to keep her updated on repair progress. She had to be very persistant with her calls to them. Bottom line here is-If their mechanic had done their job properly to begin with we wouldn't have had to wait almost 4 months to get her car back. Secondly, "Customer Service" ,to us, was terrible. Any further service to her Kia will be done at 1 of the other 2 dealers in the area. More

Report | Print

I had my maintenance done there and they got me out of there within a hour. Thx Alex there within a hour. Thx Alex More

Report | Print

I have had the pleasure of working with josh on two vehicle purchases-a 2019 Corvette and a 2020 Wrangler Rubicon. Josh was incredibly knowledgeable, enthusiastic and informative, not to mention entert vehicle purchases-a 2019 Corvette and a 2020 Wrangler Rubicon. Josh was incredibly knowledgeable, enthusiastic and informative, not to mention entertaining! I highly recommend Josh for your next vehicle purchase. He is a rising star for sure! More

Report | Print

July 9th , I had a small kitten run up under the frame of my car, we tried getting it out and couldn't so I went to kia of orange park ( where I have been buying cars from for years(4 brand new cars, plus m my car, we tried getting it out and couldn't so I went to kia of orange park ( where I have been buying cars from for years(4 brand new cars, plus my other daughter has bought 2 from them) to see if they could get it out, they said they couldn't find it, so ok maybe it got out, July 10th my sister, daughter and I are off to yard sale , well low n behold we hear the kitten crying, so BACK to Kia to get help, and kia told me I would have to pay to have it removed abt$75 they said, or I could wait to file a claim with my insurance once the kitten dies) Dies??? Well if course I wasn't going to let this kitten DIE, they finally found it and got it out and charged me$95.03.. I called kia corporation to talk to someone to see if could get my $$$ back, and they said it wasn't covered under warranty ..No joke, I knew that, what about your compassion for animals More

Report | Print

Alex Oztolaza thank you for all your help. Thank you for being a listening ear and being understanding. Thank you for all your hard work. It did not go unnoticed. being a listening ear and being understanding. Thank you for all your hard work. It did not go unnoticed. More

Report | Print

Buying a car could be a painful and stressful experience. I must admit that the team at KIA of Orange Park makes it easy and enjoyable. Frank is very knowledgeable and professional. He answered all my questi I must admit that the team at KIA of Orange Park makes it easy and enjoyable. Frank is very knowledgeable and professional. He answered all my questions and provided a top quality customer service. More

Report | Print

I went into Kia of Orange park very optimistic. I was met by Mr Darryl Carter. From the start of our conversation Mr Carter was very friendly and knowledgeable about every question that was asked. I could no by Mr Darryl Carter. From the start of our conversation Mr Carter was very friendly and knowledgeable about every question that was asked. I could not have asked for a better experience and friendly atmosphere. Thanks to the whole Kia team I walked out the proud owner of a new car. Thank you to everyone and will be happy to send friends and family to this dealership. More

Report | Print

Awsome experience I was so nervous...i had wanted to trade my 2014 kia in for the past 3 years...but circumstances did not allow it. I went into the dealership expectin I was so nervous...i had wanted to trade my 2014 kia in for the past 3 years...but circumstances did not allow it. I went into the dealership expecting disappointment, and drove out in a 2020 Kia Soul, exactly what I wanted! Darryl and the staff at Kia have been wonderful throughout my whole experience. Very supporting an encouraging, and an understanding of the emotions that are entailed, with buying a new vehicle with not so perfect credit. Thanks again Darryl, to you and the whole staff at Orange Park Kia More

Report | Print