Alex Ornelas

1st person I met with the week prior to purchase was no longer employed at time of purchase. I never met with Orlando Sanchez, cannot rate. Mariana was very knowledgeable and pleasant to work with. She longer employed at time of purchase. I never met with Orlando Sanchez, cannot rate. Mariana was very knowledgeable and pleasant to work with. She showed me many of the features, info overload, I don't remember some of it. Still learning the car. Had little interaction with Alex Ornelas at my 1st visit to the dealership. Wished I had financed with a local bank, impossible to coordinate with GM Financial to register my account. Customer service closes prior to 4pm AZ time. I see more problems down the road if I have to communicate. Car had 2000+ miles at time of purchase. Advised GM was driving the car. Hitch cover fell off within the first few days. Didn't get to look and see if there were any hitch marks showing usage before the associate reinstalled cover. Can't believe it would just fall off if it wasn't removed prior and re-installed poorly. I need to come back in. A lot of information in a short amount of time and I do not see a lot of the features shown on date of purchase. Should provide a hard copy manual. Should not have to rely on internet to view the manual. What if I am cross country and have no internet access. For the price of the car, the least Chevy can do is provide a $80 Manual plus shipping. Can't drive with sunroof fully open, get that thundering wind sound that kills your ears. I purchased from Midway, because they were the only dealer with the model I wanted. Plan to do my service at the Arrowhead, closer to my home.. More

by pavnickj Verified Customer Verified Customer

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I worked with Xavier, Luis and Lucy. They were all very helpful and professional. I’m not happy about how Midway does business which, in my opinion, is not right. This should be no refl They were all very helpful and professional. I’m not happy about how Midway does business which, in my opinion, is not right. This should be no reflection on the people I worked with who did a good job. More

by X.ELIASVSN74 Verified Customer Verified Customer

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Bought my last car here and every one is very friendly like they have known us for years. like they have known us for years. More

by TEIEIO5 Verified Customer Verified Customer

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Horrible car buying experience. I was lied to: Baited to travel 125 miles with an agreed upon price IN WRITING that they wouldn't honor when I arrived. The sales dept. refused to le I was lied to: Baited to travel 125 miles with an agreed upon price IN WRITING that they wouldn't honor when I arrived. The sales dept. refused to let me speak with the general manager, and the GM refused to return my calls or email. Their "desert protection package" is a joke. Included a charge for window tint, when the truck was already tinted from the factory! And their Zak's paint protection xx didn't even bead water up on the first wash. I would not recommend this dealership to anyone. So dishonest! Midway experience is responsible for why car dealerships get stereotyped for being shady. Never again will I do business with them. More

by BS1512990 Verified Customer Verified Customer

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Great experience on my questions were answered. This is my second purchase from this dealership This is my second purchase from this dealership More

by fannyvillelaa Verified Customer Verified Customer

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Courteous, low pressure, professional was my experience and the. Process didn't take my day away from me. and the. Process didn't take my day away from me. More

by BUD6374 Verified Customer Verified Customer

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I would give zero stars however it was not an option! Accept for the fact that I love my Truck I would have gone else where! I got shafted out of the factory molded floor mats that were promised to me fo Accept for the fact that I love my Truck I would have gone else where! I got shafted out of the factory molded floor mats that were promised to me for the Colorado 4x4 WT. I was lied to by a sales managers who did not keep his word after we discussed my situation about the floor mats on the evening 3/30/25 the on duty sales manager agreed that I should have gotten the factory molded ones instead of the cheaper version. He stated he would mail them to me via UPS that never happened! Then when I called to inquiry about It i got the absolute run around! To this day 4/15/25 I have not heard anything further! In closing I love my Truck however the sales team have integrity issues! I will not recommend any one to this dealership! Thank you More

by STEELERTATA1 Verified Customer Verified Customer

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Caden and Dwayne took good care of me and got me in a brand new Chevy Trax! Highly recommend them! brand new Chevy Trax! Highly recommend them! More

by URENAJRANGEL19 Verified Customer Verified Customer

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Midway is great. Arek and Sam were fantastic . I will definitely be back for my next truck. Arek and Sam were fantastic . I will definitely be back for my next truck. More

by EJACKSON9 Verified Customer Verified Customer

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Todo el personal fue muy amable el sr Israel muy profesional estamos muy contentos con el servicio profesional estamos muy contentos con el servicio More

by RAMONASANTIAGO95 Verified Customer Verified Customer

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