Alex Morales | Page 7

Alex was always professional, polite, and solve my issues timely and efficiently. We want to thank him always asks if everything is ok after we received our car. Very detailed and customer cared. Thank yo timely and efficiently. We want to thank him always asks if everything is ok after we received our car. Very detailed and customer cared. Thank you Alex! More

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Prompt, efficient, professional experience. Pick up and delivery of car on the same day was seamless. delivery of car on the same day was seamless. More

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I'm very upset with the agent that received my car for a change of parts who told me the price was $300 after I asked several times he confirmed this proce, to later come to pick up my car and got forced to change of parts who told me the price was $300 after I asked several times he confirmed this proce, to later come to pick up my car and got forced to pay an extra $70 out of nowhere with the excuse first that those were taxes fees which it's absurd and then he said oh that is just "Misc charges" for the trash like common man I'm not stupid. It is very dishonest and unfair if you give costumers a price to then after you left your car you charge them an additional 25% on top of the price you told them..... More

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I have owned a Mercedes since 1990. I have worked with dealerships in five states. My experience at Mercedes-Benz of Coral Gables was by far the best ever. Everyone was nice, knowledgeable, punctual, an dealerships in five states. My experience at Mercedes-Benz of Coral Gables was by far the best ever. Everyone was nice, knowledgeable, punctual, and courteous. More

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The whole process was easy from appointment to loaner arrangement to pick up to return of vehicle after service was performed. Well done MB of Coral Gables! arrangement to pick up to return of vehicle after service was performed. Well done MB of Coral Gables! More

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Great service everyone was really friendly.I was easily Great service everyone was really friendly. I was easily accommodated for the appointment. Even thought this was a company recall they were fast and Great service everyone was really friendly. I was easily accommodated for the appointment. Even thought this was a company recall they were fast and efficient More

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I live in Broward so a could take my car to any Mercedes dealer closer to me but I choose Mercedes of Coral Gables because I always get the best service. dealer closer to me but I choose Mercedes of Coral Gables because I always get the best service. More

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Alex Morales was a great service rep. However, I had issues with the loaner vehicle - there was a miscommunication and error in the system causing me to be charged the wrong amount. I addressed the issu issues with the loaner vehicle - there was a miscommunication and error in the system causing me to be charged the wrong amount. I addressed the issue and it was immediately corrected by Shamir and Alex. Detailing of the cars needs to be better. More

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I came in without an appointment with a dead battery and they swiftly changed it and checked everything was good. The whole experience was great! they swiftly changed it and checked everything was good. The whole experience was great! More

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My service visit was timely and resolved the issue. The dealership is observing and enforcing all current Covid regulations which made me feel more comfortable during my appointment. dealership is observing and enforcing all current Covid regulations which made me feel more comfortable during my appointment. More

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