Alex Madueno

Tony did a great job assisting us teaching all the features would recommend him to others features would recommend him to others More

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Absolutely never buy a car from Koons Kia of Woodbridge. I have lost track of how often someone has lied to me at this store. Someone has been helping me, and then when I call back, they say the person no l I have lost track of how often someone has lied to me at this store. Someone has been helping me, and then when I call back, they say the person no longer works there. They then say, "Oh, that person misinformed you." I have been trying to order a replacement key through my extended warranty for weeks. I thought the claim process had started, but it had not. The service advisor lied to me when they said they started it. Each time you call someone, they tell you something different. They will be nice on the phone but be lying because they have no idea what they are doing. This is not the only issue I have dealt with from them. The person who sold me my car did the same thing. He made promises that he was not authorized to fulfill. We did not find out until after we purchased the car that he stopped working there less than a week after we purchased the car. I have honestly never had a worse customer service experience. I can't even rate most of the employees I have worked with because they are not listed. Probably because they do not work there anymore. More

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Find another dealership I purchased the vehicle and less then a month service light was on and the brakes and rotors were bad. Scheduled an appointment and was told they were OK. Upon leaving same issue was then a month service light was on and the brakes and rotors were bad. Scheduled an appointment and was told they were OK. Upon leaving same issue was happening! when I brought it back. They charged me $800 and told me it wasn’t under warranty that I paid $3000 for. courtesy they could’ve fixed it or told me about it before I bought it. They just lost two extra sales from my wife and daughter. More

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I contacted you several times. You do not want to give a solution. You tell me that we will contact you. You do not call. This is called lying to the customer. You do not want to give a solution. You tell me that we will contact you. You do not call. This is called lying to the customer. More

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It was the worst experience for me to buy a car from Kia Koons in woodbridge, and I will not repeat it again, and I will advise everyone I know and those I do not know not to go there and deal with other De Koons in woodbridge, and I will not repeat it again, and I will advise everyone I know and those I do not know not to go there and deal with other Dealer . The cooperation and dealing was very clear from the beginning when I went to test drive the car, where I discovered that there were some dings , scratches and previos accedint and abrasions that were not present in the pictures on the company's website, and it was not mentioned either to inform the buyer of that. I faced a new form of discrimination, and that was clear when I told the seller that these itches were not present in the car report. He replied, take it or leave it, and I was surprised. The deal on the basis of color was very clear. I left the car for two days in the hope that it would be repaired and that it would be sent to me at the home address, but all of that was a trick, and when you try to call to find out the reason for the delay, you turn from employee to employee without any benefit, and sometimes they do not answer the phone until you call hundreds of times to reach the person who sold you the car and promises you that he will try to find out what happened and call you back, but he lies to you in order to get rid of you and your annoying calls for him. Dealing with Kia Koons to buy a car was like a nightmare for me. I ask the owners of Kia Koons to pay attention, because if they continue to ignore the opinions of the buyers, they will lose their business, and they should know that the customer is always right. Note that there is a good manager named Alex who tried to help me after I lost hope and I was very frustrated. More

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Matt T in the service dept was great. Communicated with me throughout the repair of my vehicle and had it ready for me when i came by to pick it up. Wonderful customer service. Communicated with me throughout the repair of my vehicle and had it ready for me when i came by to pick it up. Wonderful customer service. More

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This is the worst most ghetto place I have been to. They actually broke the glass on my windshield at one point which luckily my husband caught right away or it would have never been resolved. Then another actually broke the glass on my windshield at one point which luckily my husband caught right away or it would have never been resolved. Then another time I had a rep give me false info and treat me very rudely. There have been many times when I had an appointment for oil change and it takes 3 hours. One time I had an appointment For a vehicle problem. I go there because that is where I bought vehicle. I waited 3 hours and then they told me They did not have time and I had to come back next day. I tried to schedule an oil change there recently and had to call numerous times no answer. Transferred to a machine. When people answer they transfer you to a machine where you can’t leave a message. Or they promise to call you back and never call. I would give this 0 stars if I could. I have given them so many chances to redeem themselves but always fail. I am finding another location. Do not trust this place More

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This is the type place that gives car buying a bad name. Horrible sales tactics. Lie to get you in the door. Then try to charge above sticker price. Not slightly like 10k. Knowing the car will not be worth Horrible sales tactics. Lie to get you in the door. Then try to charge above sticker price. Not slightly like 10k. Knowing the car will not be worth close to that leaving the buyer in the home instantly. Stay away at all costs. More

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Fast, friendly service. I was very happy with my new car and the entire process throughout. and the entire process throughout. More

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All I can say that the management is a bunch a liars, deceitful, shady, and have no care for the costumer. bottom line is I was lied to and no one has the xxxxx to tell the truth, also I was told if you deceitful, shady, and have no care for the costumer. bottom line is I was lied to and no one has the xxxxx to tell the truth, also I was told if you dont like the price you can go someone else.by their sales manager, I also called the general manager which has the worst management skills someone should check his degree, and I also called vice president of sales and never got a call back. its all about the money and not the costumer. this place is garbage and people need to wake and understand and not purchase from this dealership. They train all their employees to lie and have no care, I will never buy or purchase any vehicle from the house of liars. dont be bought in by their fakeness. More

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