Alex Leyva

The service attendant kept me informed and the shuttle driver was extremely personable. I will continue to go to Longo Yoyotao driver was extremely personable. I will continue to go to Longo Yoyotao More

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Great service, clear and concise explanation by Alex Leyva. The technicians have not steered me wrong and their hard work is much appreciated. Leyva. The technicians have not steered me wrong and their hard work is much appreciated. More

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Alex Leyva and Destiny Salgado were great help. in assisting me with my appointment. Thank you. in assisting me with my appointment. Thank you. More

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I drive over 45 minutes just to get my service done at Longo. Love them Longo. Love them More

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Extremely professional and they go above and beyond to help you with what is needed. Alex kept me fully informed on the car needs and timing of work. Alex went more than expected to help me out with my si help you with what is needed. Alex kept me fully informed on the car needs and timing of work. Alex went more than expected to help me out with my situations not only with the car, but i had a situation at home and he did all he could to help me get that taken care of while my car was with the technician. Fully recommend Longo Toyota of El Monte and great employees. More

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My service advisor Alex was very good and briefed me on the current recalls on my 2023 Tundra the current recalls on my 2023 Tundra More

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Alex Leyva was really attentive to my needs, he is one of the best over there the best over there More

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The high rating I gave was based on Mr Mathew Menéndez ‘s assistance., he did a great service recovery!, because the day before I was not treated well. I had taken the car for maintenance, Alex suggested I c assistance., he did a great service recovery!, because the day before I was not treated well. I had taken the car for maintenance, Alex suggested I change the sparks plugs, I agreed as long as I could leave at 1:30 pm because I was with my mother and I was taking her to the doctor that afternoon. Right after 1:00 pm, they notified me that the technician broke a part, they were going to replace it ( I did appreciate the honesty), but the part was not available, they offered a rental, but there was no car available!( the manager at the enterprise was not pleasant at all). I ended up being taken on an Lift to the medical appt. Afterwards I had to call a friend to pick us up, then take my mother to LA, then take me back to Sunland, where I reside. Alex , the person handling my car, did not offer me a lift back to the dealer the next day, so again I had to call a fruend to drive me back to the dealer! , I was very upset but Mr Menendez was very helpful and compensated us for the troubles, .Thank you Mr Menéndez.! More

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I took my 2024 Tundra in for its first 5,000 mile Toyota Care Service as well as a system default alert that kept popping up on the screen. They supposedly inspected the entire truck, a tire rotation, toppe Care Service as well as a system default alert that kept popping up on the screen. They supposedly inspected the entire truck, a tire rotation, topped off all fluids I was told that they had to do a hard reset of the system and they would need my phone to setup my truck to my Toyota App. When I picked up my vehicle the next day I was walked to the back lot by the service advisor. We came to a truck that was similar to mine and he asked if that was my truck. Being at THE largest dealership in the country and my vehicle on a lot with hundreds of trucks that all look the same I said, I don’t know, I didn’t park it nor would I know where it is. We eventually found my vehicle. The service advisor didn’t know what the heck he was doing nor could he answer my questions about how to set it up. I took it upon myself to follow the promps, scan my VIN number to add my vehicle, add the code that was sent to my phone and completed the entire process while he sat there! I must also add that I noticed my truck was dusty/dirty probably from all the construction going on at the dealership. Being the largest Toyota dealership in the country I would expect a complimentary carwash the way I receive them from other smaller dealerships I’ve taken my vehicles to. As I left the dealership I scrolled through my system setup screens and noticed that IF they rotated my tires the sure did NOT inflate the tires to the proper and all the same tire pressure. 3 of my four tires were at different tire pressures. One at 35, one at 37 and two at 41. Now IF they inspected my vehicle and rotated my tires this should have been the easiest and fastest preventative maintenance that should have been performed but it clearly wasn’t! If they are cutting corners on simple things such as tire pressure it makes me wonder what else they are cutting corners or taking shortcuts on!…. More

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Terrible, says they performed the oil change, yet when I checked the oil levels it has not been changed. I have evidence of it as well as my dash cam. VERY SHADY service advisors DO NOT GO HERE. checked the oil levels it has not been changed. I have evidence of it as well as my dash cam. VERY SHADY service advisors DO NOT GO HERE. More

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