Alex Kocik | Page 2

I Had a terrible experience with the Sherman dealership in Skokie. It's truly disappointing that I had such a terrible time dealing with them. It's unacceptable that a vehicle I purchased a year and a half in Skokie. It's truly disappointing that I had such a terrible time dealing with them. It's unacceptable that a vehicle I purchased a year and a half ago from them has been giving me so many problems and has required multiple repairs in such a short period of time. The fact that the dealership returned my vehicle in worse condition than when I brought it is completely inexcusable. It's even more outrageous that they expect me to foot the bill for the additional damages when the car is supposed to be covered by a 3-year warranty. This kind of behavior is not only dishonest but also a clear betrayal of their responsibility to provide you with a reliable and safe vehicle. It's clear from my experience that this dealership cannot be trusted, and it's deeply concerning that they have been so negligent and unprofessional in handling my concerns. Customers should be able to rely on dealerships to provide them with quality products and stand behind their warranties, but it seems that Sherman dealership in Skokie has failed to do so in my case. It's essential that potential customers are aware of my experience and steer clear of this dealership to avoid falling victim to their deceitful and unethical business practices. They ate liars, thieves, scammers! More

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My wife and i purchased our Jeep Wrangler from Sherman Dodge and had an amazing experience. Alex Kocik and team made sure we were satisfied. I appreciate everyone's help in making it a great buying expe Dodge and had an amazing experience. Alex Kocik and team made sure we were satisfied. I appreciate everyone's help in making it a great buying experience More

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The encounter I had with the Sherman Dodge dealership is one of the worse experience I had in my life. Starting from the manager to the self identified owner of this dealership, these people have no clue of one of the worse experience I had in my life. Starting from the manager to the self identified owner of this dealership, these people have no clue of what fair business practices are or how to treat customers with dignity and respect. On July 18, 2023, I towed my vehicle, 2022 Jeep Compass, to the Sherman Dodge dealership for a diagnosis related to identifying the reason why the vehicle would not start and fix the issue. On July 19, I went to the dealership and I was told that the mechanic was not able to identify what the problem with the vehicle was and that I had to tow the vehicle to another shop but not before paying $639.92. When I asked the manager why I should pay $639.92 if the problem to my car was never found and they were not able to give a diagnose or fix my car, the response that I received was that: “even if we can’t find or fix the problem we tried and because of that you have to pay the amount of $639.92 or you will not have the car back.” The dealership at the moment is unlawfully holding my property and refuses to return it and I am talking legal measures to get back my property. I highly recommend you to find another dealership if you have any issues with your vehicle in order to avoid the possibility of being treated inhumanely, humiliated, and talking advantage of. More

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I’d love to share the most terrible experience we had at Sherman Dodge today. I will not name the sales person as he was not the reason for the terrible experience. It was the management behind him. When we Sherman Dodge today. I will not name the sales person as he was not the reason for the terrible experience. It was the management behind him. When we arrived to see the SRT our sales person took the keys to the trade in that was paid off mind you. Showed us the vehicle in the showroom then I asked to be introduced to manager who was Reggie because we requested once the dealership ran the credit we discuss what banks would be our best option because we did not want the credit to take a big hit. After I met Reggie and started to explain our request he proceeded to cut me off and give me the exact plan of action I was going to ask him for. Great! Right? Nope! We sit and wait.. the sales person comes back to ask for a co signer and could not provide a exact reason why. Which already told me they ran the deal with banks because they realized their profit on this vehicle may have not been as high as they wanted. Before he came back asking for a co-signer he actually stepped away because I asked what our out the door number would be with trade in and money down, which we never got the out the door by the way. The sales person goes back to the sales tower to get an exactly reason why they want a cosigner. Then a different manager comes me and tells me “still waiting to hear back from the banks but..” then goes to explain reasons why a co signer could help. When I asked what banks they were waiting on he said you know like Chase, Bank of America.. I asked what information he needed from the banks.. he said an approval. So I explain that we were lied to because that implies Reggie ran the credit with banks and at this point we had already received 5 notifications that the credit was hit. This manager proceeds to stutter as I caught them in their lie then says he’ll have to confirm what Reggie actually did. We’ll neither manager came to speak with us after that because they knew they couldn’t lie anymore. Didn’t even have the decency to say bye as we walked out or a simple I’m sorry it was heads down at this key board when I looked their way. So many people told me Sherman will screw you over, I tried to give them the benefit of the doubt. And everyone who said this dealership is not for the customer was correct. This place is a xxxx joke and simply a waste of anyones time. Let me tell you I would of rather waste my own time being my own cashier at Walmart. We left and are still getting notifications about banks pulling our credit. More

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I was very happy with the professional service that I received for my car. I will always bring my car to you for the work that needs to be done. received for my car. I will always bring my car to you for the work that needs to be done. More

by COVOTO82 Verified Customer Verified Customer

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I had an excellent experience with the service department and Angel Anderson in particular. He made sure that my vehicle was well maintained and provided a fast and friendly service and also processed my inf and Angel Anderson in particular. He made sure that my vehicle was well maintained and provided a fast and friendly service and also processed my information immediately. More

by ANGELEVO13 Verified Customer Verified Customer

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i would most definitely recommend. best people and so many opportunities they wanted to make sure i was in a car i loved. they went above and beyond to make sure i found the one. i’m going to be passing many opportunities they wanted to make sure i was in a car i loved. they went above and beyond to make sure i found the one. i’m going to be passing in the word of how great the team is here awesome! More

by SEB123 Verified Customer Verified Customer

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Sam is the nicest salesman I have ever met. He truly makes my wife and I comfortable. This is my seventh promaster I have purchased from them. They matched an internet price for a cheaper promaster. makes my wife and I comfortable. This is my seventh promaster I have purchased from them. They matched an internet price for a cheaper promaster. Thank you finance guy! Definitely the cheapest price for a promaster after doing the research. Again I have purchased all my vehicles from Sam he is the guy you want. He even got me into a lease for the baddest truck I have ever had. My wife drives that awesome vehicle but I get to drive it on the weekends some time. Thank you staff at Sherman Dodge for all your help. More

by bvanceplumber Verified Customer Verified Customer

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Thank you Sherman dodge for the great deal on my 2021 jeep wrangler. And thank you Chris Cervantez for your help. And also Abe Mustafa for making sure i was happy with my purchase. jeep wrangler. And thank you Chris Cervantez for your help. And also Abe Mustafa for making sure i was happy with my purchase. More

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Fraz had once again showed how he is #1 as a service advisor. From the moment I pulled up in my 2020 Black tinted Jeep Cherokee he was already smiling and waving to me. He was very helpful and got my Je advisor. From the moment I pulled up in my 2020 Black tinted Jeep Cherokee he was already smiling and waving to me. He was very helpful and got my Jeep in for an oil change ASAP. He followed up with me showed me the waiting lounge and offered great customer service. He did a outstanding job A+ / Nikko who works as a manager or liaison is always available and has been such a great support with my buying service experience as well A+ Thanks Sam R More

by samuelr0 Verified Customer Verified Customer

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