Alex Jones
Alex Jones at Big Star Hyundai

Alex Jones

Certified Sales Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.4
38 Reviews

Hi, it’s Alex from Big Star Hyundai! We are bringing in the New Year with a bang! With the largest Hyundai inventory on 45, we will deliver the best service, and will NOT lose your business due to price. With the specials we have every month, you have more to lose by NOT coming into Houston’s #1 Hyundai store. I can’t wait to deliver you the best service possible! Call or text me today at (832)-736-4454 to schedule an appointment.

4.4

38 Reviews

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Dealership Experience

2 yrs, 10 mos

Industry Experience

5 yrs, 7 mos

Specialties & Trainings

Business Consulting

Accounting

View more specialties & trainings

38 Reviews of Alex Jones

April 15, 2025

Dealership Rating
Employee Rating

Dealership people very friendly and courteous. This is my 7th purchase in 10 years. I will be back when I am ready for another vehicle More

by Mags
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Opersteny , Z helped us also. Very friendly and courteous

Apr 16, 2025

Big Star Hyundai responded

Thank you for your continued loyalty and your review! All of us at Big Star are truly humbled by your kind words.

March 25, 2025

Dealership Rating
Employee Rating

Very courteous and friendly, professional, no long drawn out process, and excellent customer service. GREAT! More

by mz.effie.dickey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arin Robeson

Mar 26, 2025

Big Star Hyundai responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

March 17, 2025

Dealership Rating
Employee Rating

Alex was a great in helping me get the vehicle I was looking for and working with my income More

by deanna.gonzales83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Durran Starks

Mar 18, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 12, 2025

Dealership Rating
Employee Rating

This dealership was great. Alex was awesome and super patient and went out of his way to make sure I got what I was asking for More

by deanna.gonzales83
Recommend Dealer
Yes

Other Employees Tagged: Durran Starks

Mar 13, 2025

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

February 02, 2025

Dealership Rating
Employee Rating

Alex was very attentive, patient, kind and honest. I appreciate how he painted the picture of what I qualified for. He didn't pressure me into making a decision and I appreciated that he allowed me th More

by brijadonne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Karamitsos

Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 02, 2025

Dealership Rating
Employee Rating

Excellent Thank you 😊 Hyundai 👍👏 fast efficient loyalty i will recommend my friends and family and relatives. More

by DAVID.COLE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 13, 2025

Dealership Rating
Employee Rating

They did overcharge me for the 2025 Santa Fe I got it from them.. cruelty they changed the price and make me sign all documents.. i try to get this people on the phone after I find the difference.. nob More

by DANIEL.YOHANNAN094
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nick Hernandez, Eric Chairis

Jan 16, 2025

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at crussell@bigstarhyundai.com. Chris Russell, General Sales Manager.

Jan 17, 2025

DANIEL.YOHANNAN094 responded

Hi .. Chris I did called you left a voicemail today and I sent a email yesterday , you did not respond to me yet .. here I am attaching the email message Hi .. I want to let you know that today (1/15/25)is the due date for (2020 Santa Fe ) the car I traded with you guys I not going to make any payments because I transfer the owner ship to you (Big Star Hyundai)on 1/4/2025 .. I got email notification from Hyundai Finance stating that The payment is past due Also you guys overcharged me $1295 for 2025 Santa Fe , the total price of the car is $36,230 you guys are selling it to me $ 37,525 it’s a daylight fraud business you guys are doing especially your sales team.. I feel like all of their mind set is same ..just ripped off customers Thank you

January 08, 2025

Dealership Rating
Employee Rating

Alex was amazing. He was very knowledgeable. He walked me through the whole process. He was polite and charismatic. I would highly recommend him to my friends. More

by mylegrand
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Opersteny

Jan 08, 2025

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 25, 2024

Dealership Rating
Employee Rating

Had to wait about 15 minutes before someone came to speak with me but overall it was a good experience More

by kaylonw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 26, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 16, 2024

Dealership Rating
Employee Rating

My wife had searched online for the vehicle we were looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still More

by frankie_247
Recommend Dealer
Yes

Other Employees Tagged: Durran Starks

Dec 16, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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