Alex Harter

The team at Castle VW provided excellent service again for my Golf. The service was quick and painless through the whole process. for my Golf. The service was quick and painless through the whole process. More

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Great service at this dealership. The service team was very helpful, straight forward, and fast. The service team was very helpful, straight forward, and fast. More

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Since it changed ownership, the service department as diminished in quality. They used to remind you or volunteer their offers, i.e. coupons. Not anymore. They say they will text you when tires come in, diminished in quality. They used to remind you or volunteer their offers, i.e. coupons. Not anymore. They say they will text you when tires come in, since they were not in stock during my 1st visit. No indication I would need to make another appointment. Never got a text, so they were not prepared to install my tires until late afternoon. Meanwhile, I get reminders to leave a review, but nothing regarding the tires. I am much less likely to return for anything. I've been loyal since 2007, no more. Very disappointed in the new group. More

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