Alex Gomes

The Owner came out to meet us and asked if he could answer any questions that we might have. Very impressive! answer any questions that we might have. Very impressive! More

by corradi12 Verified Customer Verified Customer

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George and the core team are first rate. Great communicators, follow up and detail oriented. Great communicators, follow up and detail oriented. More

by CDAFTARY Verified Customer Verified Customer

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This understanding issues and they working on it Paul in service department always respond to my call for service and any issues w. Car in service department always respond to my call for service and any issues w. Car More

by Ashraf Verified Customer Verified Customer

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Great place to buy a caddy staff is always tentative to anybody’s needs, financing also did that part anybody’s needs, financing also did that part More

by jmdoherty76 Verified Customer Verified Customer

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The best customer service I will definitely recommend buying a car from Cadillac of Norwood buying a car from Cadillac of Norwood More

by andrewbarros8 Verified Customer Verified Customer

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Bought a car here recently, had a great experience. Worked with Aria who was friendly and very helpful and made the whole process very easy!! Worked with Aria who was friendly and very helpful and made the whole process very easy!! More

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Buyer beware. Our 68 year old mother recently purchased a vehicle from Cadillac of Norwood. She was looking for a base model Escalade but the sales person sold h Our 68 year old mother recently purchased a vehicle from Cadillac of Norwood. She was looking for a base model Escalade but the sales person sold her the highest end model V and was charged a 48% adjusted mark up on her vehicle which was not explicitly disclosed on her purchase contract. When she realized the error of the purchase the very next day, she called the dealership and asked if she could bring the car back. They were unwilling to assist and told her the deal was final. She called again the next day and they told her she could come in and they would discuss a trade in. 8 days after purchase she returned to the dealership only to find her car had lost $73K in value according to the dealership. Her family has contacted the dealership to discuss the transaction and have been told "she signed the contract, so too bad." In summary, if you are looking to purchase a Cadillac we recommend Herb Chambers Cadillac of Lynnfield. They were kind enough to inform us that while adjusted mark-ups are typical in the current market, for the vehicle our mother purchased the mark-up should have been 30% which is a far cry from the 48% mark-up in Norwood. More

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Bought 2019 Escalade. Horrible detail job. Comes equipped with DVD player. They took the remote and said for $118.00 I could purchase one. Engine was filthy. Showed with $70,000.00 to buy vehicle. It took 4 with DVD player. They took the remote and said for $118.00 I could purchase one. Engine was filthy. Showed with $70,000.00 to buy vehicle. It took 4 1/2 hours before I left with my vehicle. THIEVES Poor customer service. They ran out of water for customers More

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Great experience I recently purchased a car from Cadillac of Norwood and had a great experience. Steve, Alex and Joe were very helpful, walked me through the process I recently purchased a car from Cadillac of Norwood and had a great experience. Steve, Alex and Joe were very helpful, walked me through the process every step of the way. They answered all my questions and made the process easy for me. I have already recommended the dealership to friends and when the time comes I will be going back for any of my buying needs! More

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Very Pleased Alex Gomes at Norwood Cadillac was absolutely phenomenal. He helped me do a little homework via email before coming in to the show room. Once I got Alex Gomes at Norwood Cadillac was absolutely phenomenal. He helped me do a little homework via email before coming in to the show room. Once I got into the showroom he did his best to get my wife and I into the vehicles we wanted. I genuinely feel like he worked with us on my trade and our finance and lease options to get us the deal that worked best for us. That is why I gave him our business with a 2018 CTS and 2016 SRX. He then handed us over to Courtney in finance and she was terrific as well. Great job explaining out options and didn't pressure us into anything. Alex and Courtney were both extremely courteous, positive and respectful. I would highly recommend them to anyone! More

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