Alex Castriota

Deborah Razzano was marvelous. She helped Dianne and I purchase the best car ever. Thanks. She was professional, happy to help us and the 2019 Equinox that we bought is incredibl She helped Dianne and I purchase the best car ever. Thanks. She was professional, happy to help us and the 2019 Equinox that we bought is incredibly wonderful. Thank you Deborah for making this buying experience easy. They even gave us money for our 21 year old van, which we were not expecting. Thank you for a wonderful experience. There was no pressure to buy, just helpful service. More

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Did a poor job in communicating which resulted in many inconvenience for my family’s return from vacation and the next weekends vacation. Will not use there service’s again. No satisfaction from managemen inconvenience for my family’s return from vacation and the next weekends vacation. Will not use there service’s again. No satisfaction from management either just the standard SORRY. They do say it often. More

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Very Bad Customer Service I purchased a new 2015 Silverado from Castriota. I had to take my vehicle back for a re-call order, while I was there I had them look at my wheels, th I purchased a new 2015 Silverado from Castriota. I had to take my vehicle back for a re-call order, while I was there I had them look at my wheels, that the top coat of the wheels is coming off and the medal looks like is rusting... THESE WHEELS AND TIRES WERE A $2700 option. Castroiota personnel stated that they will help me if I paid ANOTHER $1400. I refused so now I have a 2015 Silverado with 19,250 miles that looks awful with these wheels. Will I do business there again xxxx NO if just one person reads this and goes someplace else to purchase their new vehicle, that would be super great because that's one less steak that Castrota personnel can put on their grill. NO STARS More

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Problem with brand new cars paint my Husband took my corvette in for a oil change on Feb 13,2017 after seeing the new corvette he talk me in to trading my in and buying a new black on my Husband took my corvette in for a oil change on Feb 13,2017 after seeing the new corvette he talk me in to trading my in and buying a new black one that was on there lot .That nite I got off work late and went to meet the sales guy and bought him 15,000 cash plus my trade and the. I financed the remaking balance . Excited that evening I drove my car home around 8;30 pm . I noticed the next day my car was not detailed . I was not bother by this since I scheduled to have my new corvette detailed and the Butler coating done at Castriota for a additional fee. The day I went to have the butler put on my car I told the detail department not to place the butler until all the water spots and the car is detailed to perfection as it should have been the nite I took it home . I explain to the detail department that I want to see my car prior to placing the the butler on my car . The detail depart called me and my husband back told us they were not able to remove the water spots the car has on it from being on there lot . I keep this car garage and under a soft cover . The dealer said there was nothing they could do . My husband has taken my car to several detail and professional paint shops they all said they are nerves do to it being a new vehicle to damage the paint trying to remove the water stains . They all stated this was because the dealer left it on the lot in the sun and rain with out having good wax on the car . They all gave me estimates to detail with no guarantee to damage to the paint . Finally last week castriota agreed to remove water spots for free and I would pay for butler to be placed on the car. Once again we wanted to see the car after it was detailed prior to butler being placed . After dropping the car off for the scheduled appointment that supposedly the owners son in-law agreed to they called me back said that we have to pay for detail and no guarantee they can remove water spots . Same crap all over again my car only has 1700.00 miles on it it’s never seen rain since I owned it . Even though there not denying this they do not care . This is my second car bought from there and my absolute last . Time to get a lawyer since I have paint shop estimate in writing dated three weeks after I bought the car. Beware buyers go some were else once they have there money they do not care! More

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Alex al n Debbie are great I want to thank Alex Castriola for the professionalism n care and time he took out for our experience.I wanna thank Debbie and Al for being awesome an I want to thank Alex Castriola for the professionalism n care and time he took out for our experience.I wanna thank Debbie and Al for being awesome and also to Robbie in service .everyone is great there thank u all. More

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