Alex Castaneda

The staff was very courteous and professional. The sales and financial folks were very friendly and it made the experience quite nice. The sales and financial folks were very friendly and it made the experience quite nice. More

by bshelinbarger Verified Customer Verified Customer

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They were rude, had confusing mysterious pricing that was not available to see, were slow and were condescending to females not available to see, were slow and were condescending to females More

by Schmida2 Verified Customer Verified Customer

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Alex and Gloria were great, they both demonstrated good customer service. They made me feel welcomed! customer service. They made me feel welcomed! More

by yvttp Verified Customer Verified Customer

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The entire staff seemed very friendly and willing to help. This was out first time at Emich. I now understand why it was named dealer of the year for 2023.Alex was fantastic and got us into the vehicle help. This was out first time at Emich. I now understand why it was named dealer of the year for 2023.Alex was fantastic and got us into the vehicle we needed. More

by djn541 Verified Customer Verified Customer

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I recently purchased a used car from Emich and my experience was a mixed bag. The salesman, Alejandro was excellent. He was knowledgeable, friendly, and made the car-buying process smooth. However experience was a mixed bag. The salesman, Alejandro was excellent. He was knowledgeable, friendly, and made the car-buying process smooth. However, my interaction with the financial manager/general manager was a different story. When I declined the warranty protection option, which was priced at $3800, he became rude and dismissive. I found his attitude to be unprofessional and off-putting. Despite the financial manager's behavior, I would still recommend Emich to others, primarily due to the excellent service provided by Alejandro. However. I hope the dealership takes steps to address the financial manager's behavior and provides better customer service in the future. Rating: 3.5/5 stars Would I recommend this dealership? Yes, but with caveats More

by erniemartinez40 Verified Customer Verified Customer

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I thought they were very easy to deal with. Didn’t always accept my terms but were respectful and willing to try to work out an agreeable deal all around! Didn’t always accept my terms but were respectful and willing to try to work out an agreeable deal all around! More

by dicknick42 Verified Customer Verified Customer

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