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Alex Ayala
Alex Ayala at Longo Toyota
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Alex Ayala

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

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4.5
88 Reviews

Hometown is Baldwin Park and I enjoy the auto industry.

Dealership Experience

20 yrs, 6 mos

Industry Experience

20 yrs, 6 mos

Specialties & Trainings

Toyota Certified Service Specialist

4.5

88 Reviews

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88 Reviews of Alex Ayala

February 13, 2025

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Employee Rating

It took the service department 4 1/2 hours for an oil change, top off fluid and rotate the tires More

by Steve168049
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 14, 2025

Longo Toyota responded

Thank you for sharing your feedback on DealerRater and giving us the opportunity to apologize for any service delays you encountered. At Longo Toyota, we highly value our guests' input, and our Service Manager, Matthew Menendez, would like to personally speak with you. He can be reached at 626.652.3614 or via email at matthew.menendez@longotoyota.com. We look forward to hearing back from you

January 21, 2025

Dealership Rating
Employee Rating

I HAD A GREAT EXPERIENCE AT LONGO SERVICE DEPARTMENT. MY SERVICE PERSON WAS VERY NICE. HE EXPLAINED EVERYTHING TO ME. THEY SENT ME A FRIENDLY TEXT LETING ME KNOW MY CAR WAS DONE.. More

by Rich9090
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

Longo Toyota responded

Thank you so much for sharing your positive experience on DealerRater! We're thrilled to hear that you had a great experience at the Longo Service Department. It's wonderful to know that your service representative was not only friendly but also took the time to explain everything to you. We also appreciate your feedback about the helpful text updates – we always aim to keep our customers informed every step of the way

December 30, 2024

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On our last service visit on December 26th for our 2011 Highlander a service list was sent with our son , we did not ask for brake inspection and tire rotation . we are disabled seniors that needed the a More

by alohakamimura
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maximilian (Max) Hernandez

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Dec 31, 2024

Longo Toyota responded

We know this matter important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Rob McGuire tried reaching you today Dec 31, 2024 but was unsuccessful. He did leave his contact information on your voice mail. Please note our Service Dept will be closed on Jan 1, 2025 for New Years Day. We look forward to hearing back from you.

December 08, 2024

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Great staff! They are very professional here and care about their customers! They took care of my truck for a recall and everything was done correctly! More

by jlobos23
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mandi Davis , Maximilian (Max) Hernandez

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Dec 09, 2024

Longo Toyota responded

Thank you so much for your fantastic review! We're so happy to hear that you had a positive experience with our team and that your truck’s recall was handled smoothly. At Longo Toyota, we take pride in providing professional service and ensuring our customers feel well cared for. If you need anything else in the future, don’t hesitate to reach out – we're always here to help!

November 24, 2024

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Good customer service, cashier was kind as well as advisor. Although I stood outside waiting for about 20 min just for an advisor to attend me and wasn’t greeted. More

by Cynthia
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Recommend Dealer
Yes
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Nov 25, 2024

Longo Toyota responded

Thank you for your recent visit and for entrusting Alex with your auto care needs. We truly value your feedback regarding the check-in process, and we're committed to improving in this area. Your input is important to us as it helps us continue to provide better service and run a more efficient company - Longo Toyota

October 26, 2024

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Longo is Clean, efficient and fair. I have been doing business with them since 1987 and wouldn’t go anywhere else. More

by Margaretnjoe
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Recommend Dealer
Yes
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Oct 28, 2024

Longo Toyota responded

Thank you for your wonderful review! We truly appreciate your kind words about Longo being clean, efficient, and fair. It means a lot to us to have customers like you who have been with us since 1987. Your loyalty is invaluable, and we look forward to continuing to serve you for many more years to come. Longo Toyota

October 25, 2024

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I love the service the provided me. It was fast and excellent but it cost me a arm and a leg More

by Damo
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2024

Longo Toyota responded

Thank you for taking the time to share your experience on DealerRater! We’re thrilled to hear that you loved the service and found it to be fast and excellent. We truly value your feedback. We understand that quality service can sometimes come at a premium, and we appreciate your understanding. Team Longo

October 22, 2024

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Very friendly, accommodating and fast service. Highly recommended. This was by far the best dealership to service my vehicle More

by Abeperez109
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Oct 22, 2024

Longo Toyota responded

Thank you so much for your wonderful review on Dealer Rater! We’re thrilled to hear that you had a positive experience with us and found our team friendly, accommodating, and fast. Your recommendation means the world to us, and we’re delighted to be your go-to dealership for servicing your vehicle. Team Longo

September 21, 2024

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I have been a customer of Longo Toyota since 2019. They have always provided the best service and I will continue to use Longo Toyota for our vehicles! Thank you! More

by Fourorion
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Recommend Dealer
Yes
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Sep 23, 2024

Longo Toyota responded

Thank you for being a loyal member of the Longo Toyota family since 2019! We truly appreciate your trust in us and are thrilled to hear that you’ve consistently received the best service. Your satisfaction is our top priority, and we’re committed to continuing to provide you with outstanding care for all your vehicle needs.

September 18, 2024

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Employee Rating

They didn’t take too long fixing my car. I am satisfied with their service. More

by Itzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maximilian (Max) Hernandez

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Sep 18, 2024

Longo Toyota responded

Thank you Itzel, for taking time out of your day to post online about your service visit @ Longo Toyota. We're humbled!

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