Alex Alvarado

Alex was very friendly, so I don’t blame him for what I am about to say its a 2 star against your mechanics dept and my truck 36k so-called bumper to bumper insurance I purchased, which I am already having am about to say its a 2 star against your mechanics dept and my truck 36k so-called bumper to bumper insurance I purchased, which I am already having to use due to the probably evaporator and they said its not a bumper to bumper insurance I purchased by Ally. We couldn’t get the bed cover done upon purchased, but worked that out later. I was satisfied, but it was inconvenient for me and the gas + time it took me to do it. Now, the truck has a smelly cab coming from the vent. Ford in Denver thinks it may be the evaporator. Now, Ally insurance wont cover it until they can prove it, which means I have to pay to get it taken apart and have to rent a car for multiple days to check it out… now, if it is NOT the evaporator inside the cab (Filter doesn’t appear to be changed, so we have to do that too). Then, I have to pay the hourly rate which is over $230 per hour. If it IS the evaporator that is dirtying the cab filter, the Ally insurance will only pay $159 per hour. I have to pay the balance. I haven’t even had the truck for a month before all these things came to light. Your mechanics could have corrected this… but did not. Also, I was told the insurance WAS bumper to bumper… but, it was not per Ally insurance. More

by Juliagreene Verified Customer Verified Customer

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Spoke to Nacho, when I dropped it off, told him some of the issues going into it. Yet, never called about anything. I went days without hearing from him. And when I picked up the truck, I asked him several the issues going into it. Yet, never called about anything. I went days without hearing from him. And when I picked up the truck, I asked him several times if they confirmed the issue was resolved. He kept on saying yes.I had the truck for 24 hours before having more issues then when I brought it in. He claimed it was just a result of the age of the car. When I called asking if anyone drove it to confirm that it wasn't a fluke thing. They said that they only went off the report from the first time. No one drove it because of the noise, which I told them at the beginning it was there since I bought the car. No one drove it, in the first visit either. Just going off a computer readout, which I did before I brought it in. After talking about the issue, they told me if they just repaired what I asked then whats the point of them. Extremely rude and I will never use them again. Cost me $1600 to be lied too, and it created a situation where I now have to trade my truck in because of what they did. More

by christianedwardvigil Verified Customer Verified Customer

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The salesrep, Alex,was really good. No pressure, worked well with me, and was not pushy. I felt at ease working with him. No pressure, worked well with me, and was not pushy. I felt at ease working with him. More

by Lobowtie23 Verified Customer Verified Customer

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Alex was awesome and I love my new SUV. I will go back if I ever need another vehicle. I will go back if I ever need another vehicle. More

by ashhoney0219 Verified Customer Verified Customer

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Poor dealership, communication at such a low level and just don’t take accountability. So no issues with mechanical or body work etc they sold me a vehicle with no title and 3 months on still not resolved just don’t take accountability. So no issues with mechanical or body work etc they sold me a vehicle with no title and 3 months on still not resolved. Then not to mention registering me with the wrong finance company despite the final and executed agreement being with another lender. Avoid at all costs, once they sell you a vehicle all you get then is put through to voice mails and no one calls you back not to mention the pressure from their finance team trying to upsell you after you have already agreed the sales price… More

by G2leeadams Verified Customer Verified Customer

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Buying a car long distance is truly an experience! You all made it easy. Thank you. You all made it easy. Thank you. More

by ptexel Verified Customer Verified Customer

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The dealership staff was amazing! !! Friendly helpful and kind no crap very open and professional and courteous !! Friendly helpful and kind no crap very open and professional and courteous More

by jared1weaver Verified Customer Verified Customer

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Alex was amazing, I would work with him and the team again in a heartbeat. again in a heartbeat. More

by ben.faris Verified Customer Verified Customer

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Other than the sales rep being easy to work with. The turnover was not that great. Nobody walked through how to use the vehicle, and the secondary key was lost. Vehicle also would not start the n The turnover was not that great. Nobody walked through how to use the vehicle, and the secondary key was lost. Vehicle also would not start the next day after I took it hoome because it was cold 16 degrees. Note: I" bought a 2024 diesel". I then brought it up to get looked at. The answer I got was it should not happen again. When I asked to talk with service tech because the answers, I got were did not make any sense. I was told they were too busy on a Thursday afternoon. More

by RANDY_MATHEWS Verified Customer Verified Customer

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Alex is the best , he made sales go perfect, he helped me out get the car I wanted , and clay cooley ford makes process very easy out get the car I wanted , and clay cooley ford makes process very easy More

by hawar.b Verified Customer Verified Customer

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