Alex Alonzo

Amazingly terrible. Calls not returned. Knowledge non-existent. Would not purchase a glass of water from this poor excuse of a dealership. Calls not returned. Knowledge non-existent. Would not purchase a glass of water from this poor excuse of a dealership. More

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I will never buy again from Santa monica dealer they made my experience xxxx after i paid both cars cash. my experience xxxx after i paid both cars cash. More

by yassine Verified Customer Verified Customer

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DO NOT BUY FROM HERE UNDER ANY CIRCUMSTANCES! ! I made the horrible mistake of buying a new 2023 Genesis GV70 and had the car transported to the state I lived. Because I was out of state, the deal ! I made the horrible mistake of buying a new 2023 Genesis GV70 and had the car transported to the state I lived. Because I was out of state, the dealership tried to pull one over on me. The contract stipulates all the add-on features that come with the car. Get ready for it: the car didn't have ANY of the contractual items. And it gets better: the car arrived in a deplorable condition - oil marks from their employees all over the car seats, scratches on the interior of a brand new car. Alex (salesman) and Jamie (finance) will stop answering all communications - this is their pattern of behavior as you can see from other reviews. This is contract fraud and misrepresentation at the finest. I'm now going to hire a lawyer, and file complaints with both the Investigations Division of the DMV and Genesis Headquarters. Buying a car from here will be the worst mistake you ever make - don't do it. Listen to all the other reviewers who warned against their shady and illegal business practices. AVOID UNLESS YOU WANT TO HAVE TO HIRE A LAWYER. More

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My experience at Genesis Santa Monica was very enjoyable comfortable and personable. Alex listened to me and guided me exactly where I wanted to be I would absolutely refer anyone to your dealership and esp comfortable and personable. Alex listened to me and guided me exactly where I wanted to be I would absolutely refer anyone to your dealership and especially to Alex he made it a very enjoyable experience. More

by ethomas880 Verified Customer Verified Customer

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Was a really great and easy experience. Everyone took the time to get me in the right vehicle at the right price Everyone took the time to get me in the right vehicle at the right price More

by jason.r.chisolm Verified Customer Verified Customer

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Alex and Chris were very professional, knowledgeable, and courteous people to deal with. They set the standard for dealing with luxury car dealerships. Their attention to detail and follow-up both before a courteous people to deal with. They set the standard for dealing with luxury car dealerships. Their attention to detail and follow-up both before and after delivery are excellent. More

by oscarswinton Verified Customer Verified Customer

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Alex Alonzo Is exellant sale man and capable Alex Alonzo is good and exellant sale man and very capable of capable Alex Alonzo is good and exellant sale man and very capable of More

by calitexcho Verified Customer Verified Customer

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Amazing people! Very helpful.. they made me feel welcomed and relax through this fast process! Highly recommend Very helpful.. they made me feel welcomed and relax through this fast process! Highly recommend More

by Chantalcalvillo Verified Customer Verified Customer

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One of the best Genesis dealers to purchase a new Genesis from. Worth the drive for the friendly no pressure, attentive, attitude of everyone there! I would recommend anyone to make the drive to their new from. Worth the drive for the friendly no pressure, attentive, attitude of everyone there! I would recommend anyone to make the drive to their new dealership location to buy their car! More

by wrk24wheel Verified Customer Verified Customer

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Alex Alonzo has been so kind and helpful throughout my entire GV60 purchase, before and after purchase. I highly recommend the Santal Monica staff and the Genesis brand. entire GV60 purchase, before and after purchase. I highly recommend the Santal Monica staff and the Genesis brand. More

by lisa rand Verified Customer Verified Customer

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