Alejandro Sanchez

I was disappointed that I made the appointment in advance to have my tires replaced. When I arrived, they didn't know what my vehicle was there for and didn't have the tires in stock. They scheduled a delive to have my tires replaced. When I arrived, they didn't know what my vehicle was there for and didn't have the tires in stock. They scheduled a delivery for the tires late in the afternoon and I wasn't able to pick up my vehicle until the following week (running into the weekend). I attempted to check on my vehicle twice over the days it was with you. I could never reach Alejandro. I was told to leave a voicemail, which I did twice, and never received a call back either time. I finally called a third time and begged someone to get a live person for me as I needed to know the status of my vehicle. Communication was extremely difficult. More

by teralyn Verified Customer Verified Customer

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The service folks were very friendly and they have a great space for waiting for your vehicle. great space for waiting for your vehicle. More

by Mavro Verified Customer Verified Customer

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John was very professional and friendly. Arranged my service and kept me up dated while I waited. Arranged my service and kept me up dated while I waited. More

by LGEERLIGS Verified Customer Verified Customer

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I love Autohaus on Edens and have been bringing my cars for Service for many years. Special call out to Alejandro, Nancy and Jim the Manager for their excellent customer service and care. Best Holiday wis for Service for many years. Special call out to Alejandro, Nancy and Jim the Manager for their excellent customer service and care. Best Holiday wishes to you all! More

by LADEELUK95 Verified Customer Verified Customer

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As an older woman, I need assistance that I can trust when it comes to maintenance on my car, and I repeatedly receive that service at this dealership. What they need to do is patiently explained by com when it comes to maintenance on my car, and I repeatedly receive that service at this dealership. What they need to do is patiently explained by competent and friendly service people. I sincerely appreciate their interest and knowledge. More

by MARYK760 Verified Customer Verified Customer

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The staff was very nice but did not do what they said they would do. They returned the car dirty. Their policy of requiring the customer to exchange the loaner cars every 3 days is a terrible inconvenien they would do. They returned the car dirty. Their policy of requiring the customer to exchange the loaner cars every 3 days is a terrible inconvenience and a deal breaker for me. More

by BADDELOO125 Verified Customer Verified Customer

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The employees say all the right things, but generally did not actually keep me updated and I had to follow up with them. Twice they returned my car to me with the warning light about the starter battery cri not actually keep me updated and I had to follow up with them. Twice they returned my car to me with the warning light about the starter battery critical. In spite of the issues, I am grateful they did fix my car in the end. More

by BADDELOO125 Verified Customer Verified Customer

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I had an issue with a replacement of my windshield wiper on my C300, and I received excellent service from Alejandro Sanchez. on my C300, and I received excellent service from Alejandro Sanchez. More

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I just bought the car and did not need all the works and definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I f definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I felt ripped off and shared it with all of my Mercedes owning friends. I am planning on dumping this car and getting a Genesis More

by Mary Anselmo Verified Customer Verified Customer

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Service is always top rate. As expected since 2002. Only the services bought at purchase only cover 1 Service A and 1 Service B Learn to accept very high service fees Ev As expected since 2002. Only the services bought at purchase only cover 1 Service A and 1 Service B Learn to accept very high service fees Even charged for wipers where they have given complimentary in the past Other luxury models like my other car Lexus services are not as extreme More

by MARKP90348 Verified Customer Verified Customer

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