Alejandro Noyola

Worst car buying experience I’ve ever had! Waited 5 1/2 hours, signed paperwork, and almost 4 weeks later still don’t have my car. No response from manager or finance person about the fact tha Waited 5 1/2 hours, signed paperwork, and almost 4 weeks later still don’t have my car. No response from manager or finance person about the fact that I signed a document saying an inspection had been done and that the car was fine. Apparently, there is a part that is broken and so the car is still in service. The car still has not been delivered and now I’m told it could be June. I cannot believe that there is no part at any Mazda in the United States that would fix the car. And I would never have signed paperwork if I would’ve known that I was not going to get my car that night. Very disappointed. My first time going to Russ Darrell, usually go to Hall Mazda in Brookfield, and probably would go back if I could. I have emailed Noah repeatedly and received no phone call or email response. More

by PEGGYRODRIGUEZ2000 Verified Customer Verified Customer

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The manager got upset because I didn’t accept the warranty and practically kicked me out of the office, telling Alejandro that we hadn’t finished resolving the matter outside. Also, I was given a key warranty and practically kicked me out of the office, telling Alejandro that we hadn’t finished resolving the matter outside. Also, I was given a key that didn’t work, the remote control wasn’t functional. The next day, within 24 hours of purchasing the vehicle, I was told they couldn’t do anything since it wasn’t the battery and I had to go directly to a Hyundai dealer. Alejandro was nice, but I understand he could’ve done a bit more about it. Someone tried to steal my car, and because the key only worked manually due to the single door lock it had, and since the remote didn’t work, the car had to be towed away. Now I have to pay for everything, including the key, etc. It was a very frustrating experience with the dealer, especially after purchasing the vehicle. I was also told that the dealer doesn’t include any warranty, even though it’s a 2020 model, because it has more than 90 miles, and they tell you this at the end. Additionally, they tried to force me to purchase extra insurance that is not mandatory. I do not recommend buying Hyundai or Kia, as they are easy to steal. More

by Amanda Verified Customer Verified Customer

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Do NOT let your guard down with the Financing. Their messaging while you are on hold is to trust them with a transparent process. This is not what I experienced with Stanley. Ask to see the financ Their messaging while you are on hold is to trust them with a transparent process. This is not what I experienced with Stanley. Ask to see the financial breakdown on a printed out hardcopy before signing electronically. The electronic tablet does not clearly show the costs. Nor was I shown the explicit additional cost of the extended warranty coverage that was being discussed. I was only shown estimated monthly payments, not the line items. My final loan costs were much higher than I was expecting and I did not clearly see them in the electronic forms. Also if the dealership is going to require purchase of the etch security system for $500, it should be included in the cost of the vehicle, not presented as an additional upgrade, because I was not allowed to remove it from the purchase. The final contract documents also had errors in it that I had to have corrected after the fact. I had no problem with the sales team, they got me in to see a popular used vehicle that I am very happy with and I went into finance with a number that I was pretty happy with other than the etch being required. I was very disappointed with the experience with Stan. He was pleasant to talk with during the process, but I was sold coverage without understanding the additional cost. More

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Nick was very professional, courteous and understood the assignment. He made every step of the process and interactions very smooth. Everyone at Mazda was great and made it happen for me and my children, th assignment. He made every step of the process and interactions very smooth. Everyone at Mazda was great and made it happen for me and my children, this location is definitely a 10 out of 10. More

by SHIEKASTINSON87 Verified Customer Verified Customer

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I had a fantastic experience at Rush Darrow! Alejandro and his manager were incredibly friendly, making the entire car-buying process smooth and stress-free. As a working single mother, I needed Alejandro and his manager were incredibly friendly, making the entire car-buying process smooth and stress-free. As a working single mother, I needed something reliable and convenient, and Alejandro took the time to understand my needs. He helped me find the perfect car without any pressure, ensuring it fit both my lifestyle and budget. The whole process was easy, and I truly appreciate the outstanding customer service. Highly recommend Rush Darrow for anyone looking for a hassle-free car-buying experience! More

by JUUBION Verified Customer Verified Customer

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Alejandro was very responsive and easy to work with. He went above and beyond to bring my car up to me so that I could save the trip to Milwaukee and have the car rapidly. He went above and beyond to bring my car up to me so that I could save the trip to Milwaukee and have the car rapidly. More

by STABELFELDT.SARA Verified Customer Verified Customer

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Robyn O’Donnell was great! Very helpful and accommodating! Would highly recommend her to all of my friends and family!! ⭐️ ⭐️⭐️⭐️⭐️ Very helpful and accommodating! Would highly recommend her to all of my friends and family!! ⭐️ ⭐️⭐️⭐️⭐️ More

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This is a place I will go for life! Always helping me, being patient and very professional! Thanks!!! Always helping me, being patient and very professional! Thanks!!! More

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Fantastic service. Inquired on a model that they had in stock. purchase and delivery experience was seamless Inquired on a model that they had in stock. purchase and delivery experience was seamless More

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I love love the Mazda SUV! I feel like I’m driving a 100,000 dollar luxury brand SUV. Everyone that helped me of course was just 5 stars! Robyn being the ring leader of course I feel like I’m driving a 100,000 dollar luxury brand SUV. Everyone that helped me of course was just 5 stars! Robyn being the ring leader of course gets the crown for the most helpful . Thank you everyone we will be back! More

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