Alejandro Noyola

Deal was finalized as I thought, I put the requested deposit down. All requested documents. Signed all necessary documents, got the keys. Then I was told that it was an issue with the lender. 2 days lat deposit down. All requested documents. Signed all necessary documents, got the keys. Then I was told that it was an issue with the lender. 2 days later after hanging up on me twice when I called inquiring about the status, was told it was sold. I feel that they were not professional and they could or should have been straight forward with me instead of leading me on. I don't have the best credit but they told me it was all good. More

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Very poor customer service went to purchase a vehicle, paid deposit signed necessary documents received the keys and they sold it. Before I could pick it up paid deposit signed necessary documents received the keys and they sold it. Before I could pick it up More

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I have been a loyal customer and feel that you are fair and work well with customer service. and work well with customer service. More

by GLADYS76 Verified Customer Verified Customer

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I was pleased with my experience at Mazda Russ Darrow. However when I drove off I only had half tank of gas. Felt it should be full. However when I drove off I only had half tank of gas. Felt it should be full. More

by GLADYS76 Verified Customer Verified Customer

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Victor was helpful and went over things thoroughly (options for tires). He was not pushy, which I appreciate, and he showed me how to change the battery in my key fob. (options for tires). He was not pushy, which I appreciate, and he showed me how to change the battery in my key fob. More

by ljbsanders Verified Customer Verified Customer

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Horrible experience buying my vehicle. The salesman and financial manager tried to fraudulently add $5000 to my loan, lied about being able to remove the Xzilon and Advance 5 Protection Bu The salesman and financial manager tried to fraudulently add $5000 to my loan, lied about being able to remove the Xzilon and Advance 5 Protection Bundle, and the salesman manager lied to us about having the vehicle inspected by an Audi dealership after I drove off of the lot and had “Turn Engine Off”, “Low Coolant”, and “Low Tire Pressure Lights” come on. I had to find an O’Rileys at 9:00 PM in Milwaukee add antifreeze because it was dangerously below the minimum line. Then I discovered Russ Darrow changed two of the tires but did not put on the same size when they purchased the car. When Russ Darrow “inspected” it, they told me the antifreeze was in the normal range and I should buy two new tires. I would NEVER recommend this company. NEVER. More

by KOWALJ74 Verified Customer Verified Customer

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It was no hard pressure sale. The representatives were thoughtful and listen to what I had to say. They were very patient and helped me through the whole process. I believe I got The representatives were thoughtful and listen to what I had to say. They were very patient and helped me through the whole process. I believe I got a good price for the car. More

by TCZESKIWSKI Verified Customer Verified Customer

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Process started great and liked my salesman, Elm. Once the buying process started we were there for way too long and there were many mistakes with pricing…Make sure you check your numbers! Once the buying process started we were there for way too long and there were many mistakes with pricing…Make sure you check your numbers! More

by Car buyer Verified Customer Verified Customer

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Great people wonderful deal, thank you Robyn Odonell, a wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow. Justin Pues, her manager was great to work with and very helpful! He assisted with an issue and made sure everything was fixed to our standards! And we have to give a shout out to the GM, Jalen Moore, who put together a great crew and wonderful environment! More

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Working with this dealer was stressful and did not feel transparent. While we loved working with the sales consultant Robyn, I did not appreciate the sales tactics used by Justin the sales manager or Aleja transparent. While we loved working with the sales consultant Robyn, I did not appreciate the sales tactics used by Justin the sales manager or Alejandro the financing manager. They tried to give me an ultimatum to force me into financing so they could make money, and ended up taking a lower offer in cash anyways. Did not feel appreciated as a customer, despite the amount of money I was paying for a car off their lot. Walked away never wanting to do business there again because it was such an uncomfortable experience. Robyn was the only positive about working with them. More

by Winchester Verified Customer Verified Customer

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