Alejandra Padilla

Everyone was very helpful and appreciated the amazing customer service provided I also appreciated their kindness customer service provided I also appreciated their kindness More

by amy.yelena12 Verified Customer Verified Customer

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Great experience. Great dealership. Tim was pretty good about being laid back when it came to the final decision. Great dealership. Tim was pretty good about being laid back when it came to the final decision. More

by nr.indrayani03 Verified Customer Verified Customer

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BEWARE THE LISTED ONLINE PRICES! !!! We were drawn to a pre-owned car here that was listed on CARFAX at $2,000 below the car's value. We liked the car and everything about it, and !!! We were drawn to a pre-owned car here that was listed on CARFAX at $2,000 below the car's value. We liked the car and everything about it, and did a lot of research to narrow our choice down to two cars we were interested in throughout the LA area. We had even test-driven them both the weekend prior before making our decision. When we called Downey Hyundai about the one they had, they said they couldn't do anything about the price, but "they'd give us a great deal on the accessories." No explanation as to what that meant. Begrudgingly, and like suckers, we still showed up. The saleswoman actually said they would "agree to honor the online price, just for us." Wow, how considerate, for a company to honor the price they have a product listed for. Even despite that, after having sat there for 30 minutes while they typed our info into the computer, the manager comes out with the numbers, and the price they wanted us to pay landed $5,000(!) higher than the price listed both on their website and CARFAX. Yes, $2,500 of that was taxes and fees (registration, tags, etc.) which we were expecting. The rest of it seemed to be $2,500 worth of "Accessories" that we didn't ask for, and that they couldn't adequately explain what they were. But they absolutely 100% "couldn't do anything about the price." "But they're accessories," we said. "We don't want them. Take them out." Downey: "They're built into the car." Us: "Then they're not accessories. They are a part of the car. And they should be reflected in your online price. You don't charge extra for the doors." It took 3 hours of aggravating negotiation - including our salesperson and manager disappearing into a back room for up to 30 minutes at a time, claiming they could "not go any lower" than each suggested price, and many legitimate threats on our part to walk away (we were real close to it) - to get the price back remotely to where we needed it to be, and there were STILL fees in there for "accessories" at the end of the transaction that they refused to explain or do anything about. Finally the manager promised us a final price, he wrote it on a piece of paper, and we agreed and shook on (again, higher than we expected but we needed this over with by then), all the while he was shaking his head in dismay that his boss was going to yell at him for selling a car so low or some nonsense. Because what every customer wants when buying a car is emotional manipulation as though we care about the feelings of the person negotiating against us while they outright lie to our face. Even after THAT... when we got to the finance department to sign the paperwork, the price had mysteriously increased again. When we argued it, he said he didn't know what the manager had promised us but again they "couldn't do anything about it." We had to threaten to get the manager and finally the finance guy said he'd go find him. He literally walked outside his office, sighed, came back in 10 seconds later, and removed the extra money. Yep, clearly impossible to fix. Everybody there came across like an absolute liar. The total cost came out to $467 higher than it should have been. A non-removable accessory is a part of the car, and the price listed online - especially if it's both on your dealership website AND on Carfax - should reflect the actual price they're going to charge you. Never had a more aggravating and frustrating negotiation with a car dealer. The one up-side: they had very good tacos in the parking lot. It's a good thing they did, too. We'd have been in a far worse mood throughout the negotiation otherwise. We weren't even going to leave this review, but Downey kept calling us on a weekly basis and sending us follow-up emails to leave our review. So here it is! To everybody else considering buying from Downey: just be ready to seriously throw down to get the price you see online. Or even easier for everybody: just go somewhere else. More

by conantfilm Verified Customer Verified Customer

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Great service, great communication the survey shouldn’t require 15 words. A lot of people won’t answer it because of this. require 15 words. A lot of people won’t answer it because of this. More

by juanmsq Verified Customer Verified Customer

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Nice just like the commercials Tony from service has great customer service over all 💯 awesome great customer service over all 💯 awesome More

by ISMAEL.EQUIHUA0202 Verified Customer Verified Customer

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Quick and top notch service. Arrived early to my appointment and they processed me immediately. in and out with shuttle service within 15min Arrived early to my appointment and they processed me immediately. in and out with shuttle service within 15min More

by jh.solodriven Verified Customer Verified Customer

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Service was great. Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/G Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/GHOST/2022. More

by 13ricpar14 Verified Customer Verified Customer

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Service was awesome , Jose was very helpful and helped us thru the process. Excellent communication, kudos to the service team. thru the process. Excellent communication, kudos to the service team. More

by JONMORENO323 Verified Customer Verified Customer

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They worked on my car really quickly, I had several recalls and my car only stayed overnight once. recalls and my car only stayed overnight once. More

by GABRIELA_MIRAMONTES Verified Customer Verified Customer

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Took my Ioniq 5 in for some complimentary maintenance and the service staff was extremely helpful and welcoming. Nice waiting area with pastries, fruit, and coffee as well. the service staff was extremely helpful and welcoming. Nice waiting area with pastries, fruit, and coffee as well. More

by tduvall777 Verified Customer Verified Customer

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