Aleiah Brown
Aleiah Brown at Russ Darrow Honda
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Aleiah Brown

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.5
23 Reviews
4.5

23 Reviews

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23 Reviews of Aleiah Brown

March 25, 2025

Dealership Rating
Employee Rating

Very friendly and knowledgeable staff. Process was efficient and I was confident that my car was in capable, caring hands. More

by caitjacek
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

Mar 26, 2025

Russ Darrow Honda responded

Thank you, Cait, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

March 04, 2025

Dealership Rating
Employee Rating

Got me in on a Sunday afternoon for rear brake issue, reviewed all costs ahead of time, and had me out by close time. Excellent service! More

by Art S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2025

Russ Darrow Honda responded

Thank you so much, Art, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

March 04, 2025

Dealership Rating
Employee Rating

The staff is very helpful and takes great care of my Honda CR V e saw ch time. More

by Annie F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein

Mar 05, 2025

Russ Darrow Honda responded

Thank you for your business and this review, Annie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

March 03, 2025

Dealership Rating
Employee Rating

The people seem friendly, but the efficiency is garbage. I've been in for a simple oil change and it ended up taking two hours. I know for a fact that it only takes 10 minutes for an oil change. On another More

by nateks0492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 07, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

Mar 20, 2025

nateks0492 responded

Honestly, all you would have to do to make me and other people happy would be to either increase personel in the shop or to be more efficient in the shop. There is no reason why a simple oil and transmission fluid change should take 5 hours. Like I said, I know how long each of those things take. Your shop's efficiency is ridiculous. There's a reason why people don't like dealerships.

February 18, 2025

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Always keep me informed about the status of my vehicle and explain everything they are doing with good pricing More

by teirney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Feb 18, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 17, 2025

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Employee Rating

Very pleased with the whole experience, great job, very informative.i like the idea of the video. More

by TRBLAGRAVE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein

Feb 18, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Jonathan, Aleiah, and our team know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

February 16, 2025

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Employee Rating

Not happy this service because you or Honda dealer you guys over charge for replacing batteries More

by nonenone0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 20, 2025

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

February 12, 2025

Dealership Rating
Employee Rating

It was good. took a little longer than expected but overall the service I received was goid More

by WILLIAMS1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for the service exceeding the expected time. We truly appreciate your business. George Matthews george.matthews@russdarrow.com

February 11, 2025

Dealership Rating
Employee Rating

Very nice dealership. The young lady that helped me was very kind and got the job done in a timely matter. The Establishment was clean and welcoming More

by DASHIASIRMONS30
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 10, 2025

Dealership Rating
Employee Rating

Everything was great and explained in a way that I could understand from the service people to the service on my car. More

by Andrew Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Russ Darrow Honda responded

Andrew, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

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