Alecia Pack

I was there for warranty work. All went as planned. Vehicle was ready much earlier than was originally promised. Nice job. All went as planned. Vehicle was ready much earlier than was originally promised. Nice job. More

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I came in for a state inspection on the vehicle that was purchased here. I had wait another 45 minutes after receiving a text stating my inspection had been completed and that I could read the service repor purchased here. I had wait another 45 minutes after receiving a text stating my inspection had been completed and that I could read the service report, making my total wait time over an hour and a half. The woman who was working the service desk, who checked me out, was extremely rude and condescending, when speaking to me she acted as if I was inconveniencing her. Then when I and I asked about a coupon that I received through email she was very upset that I didn’t bring it up right away when I walked in even though she made it seem like she busy to deal with me at that she. She also seemed to be blaming me, as if it was my fault that there was not enough staff working that day. I do understand that working in a service industry can be stressful and frustrating when short staffed but I hadn’t complained about the wait or the price of the state inspection, I was just hoping to get the discount price like the coupon stated. With that being said I do not appreciate being treated as an inconvenience when all I was trying to do was get my car inspected. More

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The service department doesn’t know what they are doing! The plug your car and if it says nothing is wrong they don’t know how to troubleshoot the problem! There is something clearly wrong with the my car b The plug your car and if it says nothing is wrong they don’t know how to troubleshoot the problem! There is something clearly wrong with the my car but they plugged it in! I have heat until k come to a stop and my temperature gage goes all the way down do you can’t see it! I haa a ve had the car since August 3021 and never have seen this or felt the heat go cold but they are telling it normal! I’m so disappointed in the service I have received! Someone should do something about this! More

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Very professional. Great service and best of all can be totally trusted. Been a satisfied customer for years. Great service and best of all can be totally trusted. Been a satisfied customer for years. More

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Courteous staff, timely work performed, wonderful team provide top notch service delivery for your customers! provide top notch service delivery for your customers! More

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The people that work in the service center are always very friendly and keep me coming back. very friendly and keep me coming back. More

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Went for service & Inspection: Car delivered without ANY inspection sticker Car panels found in back seat 6 calls to dealership including to service manager went unreturned. ANY inspection sticker Car panels found in back seat 6 calls to dealership including to service manager went unreturned. More

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Great service and Sales team. This is our 2nd car from Dover Honda. Bill Carney is the Best! This is our 2nd car from Dover Honda. Bill Carney is the Best! More

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Excellent recent service… driving in for an oil change with a $43,000.00 vehicle this dealership actually treats you with respect. Have purchased 7 Hondas from Dover Honda.. However, American Honda is with a $43,000.00 vehicle this dealership actually treats you with respect. Have purchased 7 Hondas from Dover Honda.. However, American Honda is very rude, condescending, and could care less about repeat customers. Although I love Honda vehicles, my 2021 passport will be my last. More

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Everything was straightforward. Dealership was on time, everyone was friendly and easy to deal with. Dealership was on time, everyone was friendly and easy to deal with. More

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