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Alecia Pack

Overview Reviews (218) Inventory (193)

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Alecia Pack

Service Advisor

Dover Honda

1 Dover Point Rd
Dover, NH 03820

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4.8

218 Reviews

Overview Reviews (218) Inventory (193)

4.8

218 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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218 Reviews of Alecia Pack

January 11, 2026

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Employee Rating

Great customer service. The shuttle is very helpful! Reliable service dept. I trust them to service my vehicle The shuttle is very helpful! Reliable service dept. I trust them to service my vehicle More

by DMASSUK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Michael Souter

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Jan 12, 2026 -

Dover Honda responded

Hi Massuk! We're grateful for your feedback! It's wonderful to know our shuttle service has been so helpful for you at Dover Honda. Thank you for choosing Dover Honda and sharing your five-star experience with us! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 09, 2026

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Employee Rating

It was great. Alecia was friendly and had my car ready for me before I even needed it back. Alecia was friendly and had my car ready for me before I even needed it back. More

by stephaniejo83

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alecia Pack

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Jan 12, 2026 -

Dover Honda responded

Hi Stephaniejo! Thank you for leaving us this five-star review and for your kind words about Alecia from our service team at Dover Honda! We'll see you next time! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 05, 2026

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Employee Rating

I was a drop-in but they immediately helped solve my problem with a driver's side broken visor. While I was very grateful for the help, I was astonished at the $400+ tab for the replacement. problem with a driver's side broken visor. While I was very grateful for the help, I was astonished at the $400+ tab for the replacement. More

by csels

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Michael Souter

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Jan 06, 2026 -

Dover Honda responded

We’re grateful to see your five-star review, and we’re delighted the team was able to help you out. At the same time, we’re sorry to read that you’re unhappy with our prices. If you’d like to discuss this further, please give us a call directly. Thank you, csels. - The Dover Honda Team Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 01, 2026

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Just found out after owning my car for 8 years that I am “automatically enrolled” in the loyalty program, but have never had the $10 off per $100 spent discount BECAUSE I NEVER ASKED…uhhhhh…I definitely hav “automatically enrolled” in the loyalty program, but have never had the $10 off per $100 spent discount BECAUSE I NEVER ASKED…uhhhhh…I definitely have asked in the past, but never used the right words, I guess. Seems to me that the discount should always be automatically applied, as well. The dealership is okay, but I always seem to have some sort of weird thing happen like this. More

by DRKARILAMPER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 13, 2026 -

Dover Honda responded

Thank you for sharing your feedback. We apologize for any confusion regarding our loyalty program and will review your feedback with our team. If you would like additional details, please contact me at your convenience and I can walk you through the program. Thank you for your business and I look forward to speaking with you. Sincerely, Michael Segien 603-609-1939 Service Manager

December 29, 2025

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I'm very happy with Honda and the employees. I've been with Honda since 2003. I've been with Honda since 2003. More

by DEBRAAMOOR57

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 30, 2025 -

Dover Honda responded

Thank you for being a part of the Dover Honda family, Debra! We're grateful for your support and look forward to continuing to serve you in the future! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 28, 2025

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You guys recommended state inspection and charged me for state inspection and inspection report is blank and inspection will no longer be required by state law .... you stole 60.00 from me. Probably going t state inspection and inspection report is blank and inspection will no longer be required by state law .... you stole 60.00 from me. Probably going to different dealer from now on More

by Nikpiz369

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alecia Pack

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Jan 13, 2026 -

Dover Honda responded

Thank you for reaching out and I'm sorry to hear about this situation. It appears that your vehicle was inspected before January 1, 2026. By law, any vehicle with an inspection sticker due in 2025, including December 2025, would still need a new sticker. If this was not completed, you would be at risk of a moving violation. This change in law has been confusing for customers and dealerships alike, but if you would like to speak in more detail about it, I would be happy to speak with you. Sincerely, Michael Segien 603-609-1939 Service Manager

Jan 13, 2026 -

Nikpiz369 responded

My inspection was Due 1/31/26 Your entire premise for the overcharge is invalid and incorrect. I am sure your dealer records reflect that.

December 26, 2025

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Employee Rating

My experience was very positive. The employees who I spoke with were very helpful and professional. The employees who I spoke with were very helpful and professional. More

by markedwards134

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Michael Souter

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Dec 26, 2025 -

Dover Honda responded

Hi Marke! Thank you for leaving us this five-star review and for your kind words about our service team at Dover Honda! We'll see you next time! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 25, 2025

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Kind and helpful and decent in cost of repairs Alicia has been a big help and the driver to take me home and pick me up was an angel been a big help and the driver to take me home and pick me up was an angel More

by jackson.shirleyjane

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alecia Pack

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Dec 26, 2025 -

Dover Honda responded

Jackson, we're glad to hear Alicia and our team provided excellent support! We truly appreciate your feedback and hope to see you again down the road. Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 25, 2025

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Employee Rating

by jackson.shirleyjane

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alecia Pack

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Dec 26, 2025 -

Dover Honda responded

Jackson, we're pleased to hear Alicia and our team were so helpful! Thank you for choosing Dover Honda and for sharing your support. Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 25, 2025

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Employee Rating

Knew what she was talking about but poor customer service with hostility, felt intimidated away from asking questions with hostility, felt intimidated away from asking questions More

by cwleggett2

Verified Customer

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Recommend Dealer

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Jan 13, 2026 -

Dover Honda responded

Thank you for your feedback. We take comments like this seriously as they help us improve our service. It's important to us that all customers feel comfortable asking questions, and we would appreciate the opportunity to discuss how we can better assist you moving forward. Please reach out at your convenience. Thank you, Mike Watson - General Manager - 603-609-1984

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