Alec Thompson | Page 6

Big thanks to Madeline, Ashton, Jason, Joshua, David, and especially Alec for helping me find just the right car when I came in on short notice. Definitely will recommend especially Alec for helping me find just the right car when I came in on short notice. Definitely will recommend More

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My mom and I came in to buy a used car. My mom had spoken to Darrell and Madeline beforehand. They were both extremely helpful and kind which is why we came back Alec worked with us a My mom had spoken to Darrell and Madeline beforehand. They were both extremely helpful and kind which is why we came back Alec worked with us and on the first try pulled up exactly what we were looking for and stayed within price range. He set us up with David Randolph for finances David was kind, thorough and genuinely helpful. In a nutshell we bought a beautiful 2023 Toyota SE Camry. Dealerships generally are unpleasant and inept in my experience but not this Toyota. Thank you Janelle More

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Vince at Heritage Toyota is the guy you want to work with. He gave me amazing service from start to finish and really took the time to connect with me on a personal level. He listened, understood exactl with. He gave me amazing service from start to finish and really took the time to connect with me on a personal level. He listened, understood exactly what I needed, and never made me feel rushed or pressured. You can tell he genuinely cares about helping people, not just selling cars. More

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Everyone was great with helping me navigate finding a vehicle that fit my needs and worked with me to get me approved. Alec Thompson, shad kemp, Wayne ludwick, Scott Ellis were awesome vehicle that fit my needs and worked with me to get me approved. Alec Thompson, shad kemp, Wayne ludwick, Scott Ellis were awesome More

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Alec was attentive and showed me a suv that I would have ordinarily not looked at. He as informative and took the time to answer my questions. ordinarily not looked at. He as informative and took the time to answer my questions. More

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I went to heritage Toyota looking for a RAV4 hybrid I saw on that car app. When I went inside the building, I was greeted by Alec Thompson, a Sales and Leasing Consultant. I suppose it is not unusual for on that car app. When I went inside the building, I was greeted by Alec Thompson, a Sales and Leasing Consultant. I suppose it is not unusual for customers to be suspicious of a car salesperson because of the negative stereotypes associated with the profession. From the start, Alec made me feel like I was a rockstar and was there to make my car buying experience seamless. The gentleman was polite, respectful and not at all pushy. He explained the hybrid process in great detail on our test drive. He is a true stand-up professional. I took possession of my RAV4 Hybrid on Saturday, November 1 I would recommend Alec Thompson at Heritage Toyota to buy their next vehicle. He is truly exceptional. On a 1 to 10 scale, my car buying experience with Heritage was indeed a perfect 10. I should also mention David Randolph, the Finance Manager. He was instrumental in my vehicle buying process having worked out the great numbers we could live with. David and Alec both, no question make Heritage Toyota a worthwhile dealership to visit to purchase your next car. More

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This is my second vehichle purchase from Heritage. No pressure, fair deals, and proffesional. This dealership is doing it right. No pressure, fair deals, and proffesional. This dealership is doing it right. More

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The entire staff was very friendly and supportive. I would definitely recommend this dealership to my friends and family. I would definitely recommend this dealership to my friends and family. More

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Had a great 1st experience with everyone we encounter! Highly recommend. Will bend over backwards to help you. Highly recommend. Will bend over backwards to help you. More

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Overall, I had a great experience purchasing my car. The sales person (Alec), especially my salesperson, was extremely helpful, knowledgeable, and patient throughout the process. They took the time to a The sales person (Alec), especially my salesperson, was extremely helpful, knowledgeable, and patient throughout the process. They took the time to answer all my questions, helped me find the right vehicle that fit my needs, and made sure the test drive and negotiation went smoothly. I really appreciated their professionalism and honesty — it made the entire buying process stress-free. However, my experience with the finance department wasn’t as positive. The finance representative I worked with seemed inexperienced and uncertain about several key details. It took much longer than expected to finalize the paperwork, and some explanations about the financing options lacked clarity. While everything eventually got sorted out, it did make the closing process less enjoyable compared to the excellent service I received from the sales team. Overall, I’m very happy with the car and truly appreciate the great work from the sales side, but I hope the dealership can improve training and communication in the finance department to make the experience smoother for future customers. More

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