Alec Roshek

This dealer has a 2/5 rating and that is too high. I scheduled an appointment for 7:45 am on 3 April 2025 many weeks in advance for RECALLS. When dropping car off I stated, "please fix all recalls". I scheduled an appointment for 7:45 am on 3 April 2025 many weeks in advance for RECALLS. When dropping car off I stated, "please fix all recalls". There was a diagnostic error on my dash, and I asked them to look into it, they focused only on the $2000 diagnostic repair (which my regular mechanic can do), but did not do the recall repairs on the axle. On Thursday afternoon, they called me about the diagnostics. For a 7:45 am appointment this call was many hours late. I approved a $2000 repair for the diagnostics, but no mention of any recalls took place. I never received a call on Friday to state my car was ready. On Saturday I CALLED the dealer, but no person could tell me where my car was or point me to a leader which could address these questions. I drive Lyft and Uber, and this was 3 days that Kings Ford had my car while I was losing income. I went to dealer and picked up car on Sunday- my fourth day without income. On Monday, their services manager threatened legal action against me for taking car off lot without his authorization. They do not care about people, only profits. They do not exhibit OneFord values or behave with any level of integrity, ethics, or customer service. Avoid this dealer and all others at Kings. I have not met a single person at Kings Ford which I would do business with again. Kings also shared my personally identifiable information without my consent to salespeople. In addition, I emailed a services manager and have received no response. More

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Dealership was very clean, well stocked with different models and plenty of sales/service people available to help each time I went in. models and plenty of sales/service people available to help each time I went in. More

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Amos was great to work with. He was straight to the point and professional. He respected me as a women purchasing a car on her own. Would highly recommend working with him. He was straight to the point and professional. He respected me as a women purchasing a car on her own. Would highly recommend working with him. More

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Louis Buehner did a great job after our impromptu call and visit. We had a deal done and out the door in an hour. Great service and price, easy to deal with. and visit. We had a deal done and out the door in an hour. Great service and price, easy to deal with. More

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Great experience from start to finish. Amos kept sending options to find a great fit for me. It was a pleasurable experience. Amos kept sending options to find a great fit for me. It was a pleasurable experience. More

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The service from Louis Buehner was great here. I was able to get the situation with my brother's car taken care of quickly and easily and got a great new car. I was able to get the situation with my brother's car taken care of quickly and easily and got a great new car. More

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Louis Buehner was a great help. Answered all questions I had on the vehicle. I would highly recommend going to this dealership. Answered all questions I had on the vehicle. I would highly recommend going to this dealership. More

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My salesman was Lou Buehner, and he did a great job. Just the right amount of nudging me along so the deal got done, but not too much. And the gentleman in the finance department Alec was amazing as w Just the right amount of nudging me along so the deal got done, but not too much. And the gentleman in the finance department Alec was amazing as well. All in all, one of my better buying experiences (I ordinally hate the process). More

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I went to Kings Ford to look at a specific Explorer. I spoke with Steve P on the phone and when I arrived he had the one I wanted along with another one (different trim package) ready to test drive! I e I spoke with Steve P on the phone and when I arrived he had the one I wanted along with another one (different trim package) ready to test drive! I ended up liking his suggestion better than what I went for. They didn’t have the color I wanted but they made sure to get me the exact color and features I wanted!!! Alec in finance was also great to work with and for my payment right where I wanted it to be!! Thanks Steve, Alec, and Kings Ford! I love me new Explorer! More

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Lou Buehner was absolutely amazing! ! Thank you to your team for making my new car dreams come true!! ! Thank you to your team for making my new car dreams come true!! More

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