Aleandro Torres

Mazda of Roswell responded

We value your business. Please understand that we are facilitating your purchase with another entity. It's special order because we don't stock that part and have regular need for it. What we did to assist you was meant to show you how much we value your current and previous business. We are sorry that it either wasn't relayed well enough or enough in general to come across that way. Hopefully, you will still consider doing business with us in the future.

skilfulborror responded

This is not the first time I’ve received poor customer service from this clerk. Multiple times he has not applied my wholesale discount and I’ve had to come in person to handle because he has said he would refund on the phone but never does. I’m a regular customer that has spent several thousand dollars in your parts department and this is the first time I’ve refused to take a part I’ve ordered so this is extremely petty to charge this. Also, the part did not include the cover which I was told it would when I placed the order. It’s clear from this response that customers are not important so I’ll take my business elsewhere.