Aldo M.

Exceptional Service, Even at 1AM – That’s Real Dedication! I hope this message finds you well. I’m writing to express my sincere appreciation for the exceptional service we received from Rene Dedication! I hope this message finds you well. I’m writing to express my sincere appreciation for the exceptional service we received from Rene Holliday Perez, a Sales Product Specialist at McGrath St. Charles, during the purchase of our brand-new 2025 Honda Pilot Elite on May 23, 2025. What started as a casual visit — we were simply browsing — quickly turned into a purchase, thanks to Rene’s professionalism, patience, and respectful approach. He was never pushy, which made a huge difference. Rene took the time to truly listen to what we liked and didn’t like, and he was incredibly transparent throughout the entire process, which didn’t wrap up until 1:00 AM. Despite the late hour, he remained attentive and supportive the entire time. What stood out the most was Rene’s ability to make the process feel personal. During the test drive, he asked thoughtful questions about us, and it felt more like chatting with a genuine friend than talking to a salesman. He clearly explained every detail — pricing, financing, warranty — and made sure we were never confused or rushed. His ability to communicate fluently in both English and Spanish also made the experience smooth and inclusive for everyone involved. Even after the sale, they followed up to make sure I was satisfied and everything was running smoothly. That kind of service shows they truly care about their customers—not just making a sale. Another person I’d like to commend is Aldo Mendoza, the Car Sales Manager. When Rene called him around 12:45 AM, Aldo answered without hesitation — that’s true leadership. Aldo took the time to listen to my concerns about some stains and marks I noticed on the vehicle. He didn’t just offer vague reassurances — he acted. Aldo personally investigated the issue, coordinated with the head of detailing, and ensured the problem was resolved promptly and professionally. His proactive approach and commitment to customer satisfaction truly impressed me. Both Rene and Aldo made us feel respected and valued throughout the entire experience. I am extremely happy with the outcome and grateful for their dedication. Thank you again for your outstanding service. I wouldn’t hesitate to recommend Rene Holliday Perez, Aldo Mendoza, and the entire team at McGrath St. Charles to anyone looking to buy a vehicle. You’ve earned a loyal customer. More

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I visit the dealership a few times before I made a decision to pursue financing for a new vehicle. Sebastian my sales rep was a little newer and language barrier was present but I work with him. He br decision to pursue financing for a new vehicle. Sebastian my sales rep was a little newer and language barrier was present but I work with him. He brought over Aldo his fiance manager and everything seem to be okay until. I applied for financing. I have in email specifically asking Aldo and the financing team to only run my credit because of my business through only 2 lenders. Once I place the application the communication slowed down until it stopped and I kept getting credit alerts to the point that they ran my credit through 7 different banks. I called and email and text and asked for clarity as to what was going on but communication was still minimum. When I return to the dealership for clarity. Sebastian was still at the desk scrolling on his phone. He sat me at his desk to get Aldo and they returned 30 mins later. Aldo was very dismissive towards me. Accused me of not being forthcoming with him about my credit. Questions he never asked me so how could I be misleading. I stated that Sebastian mentioned someone approved the loan but needed a higher down payment, could he inform me of which bank and what the terms where. Aldo proceeded to let me know he didn't know because he spent his day working on deals for people he could close and he didn't have time. Aldo stated he would have to search through his email and check his voicemail to confirm. Well I am sitting here go ahead and do so. No he lead with it's month end and he had other deals to worry about. Aldo blatantly mishandled my credit profile. I received a letter from the bank my credit score was 697 so why wasn't I worthy of your time. I ended up at another dealership who told me my credit was strong and I was approved within 30 minutes they stuck with me until I found the car I needed. I was beyond disappointed that my credit was bruise the way it was and Aldo said I'm the guy that makes the deal happen but yet you did nothing for me. More

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Adam was my salesman and did a great job showing me the cars I was interested in. George and Aldo as well as the sales director did everything they can to get me into the car that I needed. All very helpfu cars I was interested in. George and Aldo as well as the sales director did everything they can to get me into the car that I needed. All very helpful people and team. Would definitely go back to this dealer for future purchases. More

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I have purchased our leased 6 cars here and have always found them to be helpful, knowledgeable and courteous. David was our sales rep for our most recent purchase and was extremely helpful. We only had a found them to be helpful, knowledgeable and courteous. David was our sales rep for our most recent purchase and was extremely helpful. We only had a small window to get this done and we missed it a little but got a great car. I have always serviced my Hondas here and the service team is top notch too. More

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Sebastian was very helpful through my first car buying experience. I would highly recommend Honda McGrath St Charles. Akira was also very helpful through the process. They went out of their way to help! experience. I would highly recommend Honda McGrath St Charles. Akira was also very helpful through the process. They went out of their way to help! More

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Great experience with great deals on used cars. Luke was very professional and helpful answering all my questions throughout the process. Luke was very professional and helpful answering all my questions throughout the process. More

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It was a very pleasure experience, nice peoples and very smooth transaction, I would definitely buy again. smooth transaction, I would definitely buy again. More

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Pete Mattison did a great job with zero pressure. Managers as well (Akira and Aldo). He crawled under car to retrieve my dropped coffee cup. I have purchased four vehicles here. Managers as well (Akira and Aldo). He crawled under car to retrieve my dropped coffee cup. I have purchased four vehicles here. More

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dan was great a true professional , Aldo great as was Alex in finance. Even internet girl was a big help, forgot her name Alex in finance. Even internet girl was a big help, forgot her name More

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Ananias was with us all the time and he was very friendly and helped out in every part of buying our new car. He is a new employee but he will definitely a good addition to your team. and helped out in every part of buying our new car. He is a new employee but he will definitely a good addition to your team. More

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