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Alberto Casillas
15 Reviews
Al served with honor as a United States Marine, where he forged a legacy of discipline, courage, and unwavering loyalty. Though his uniform is now folded away, the values he lived by in service continue to shape every aspect of his life. As a leader, a protector, and a quiet example of strength, Al embodies the Marine Corps ethos in all he does. Semper Fidelis isn’t just a motto—it’s the standard he holds himself to every day. Today, at Tracy Toyota, those same principles are evident in his work. With a customer-first mindset, meticulous attention to detail, and a straightforward, trustworthy approach, Al delivers a level of service that reflects both his military roots and his dedication to excellence. The mission has changed, but the commitment remains.
Read moreDealership Experience
7 mos
Languages Spoken
Spanish
15 Reviews
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15 Reviews of Alberto Casillas
July 13, 2025
Due to some complications on my end it took a little longer than expected. But Alberto worked with my husband and I non stop and really helped me achieve my goal of getting my dream car. He worked very longer than expected. But Alberto worked with my husband and I non stop and really helped me achieve my goal of getting my dream car. He worked very hard to help me and we worked everything out nicely. He knew how important getting the 4runner was for me and knew it was that car or no car. We drove down there twice and each time we were treated great and with respect. From the test drive, I knew it was the car for me. Without Alberto's persistence, patience, and determination I would have not walked away with my car. He didn't stop until it was all finished, and I am so grateful for that. My husband and I know for a fact if we hadn't gotten him it wouldn't have happened. I would recommend anyone to come to Tracy Toyota and make sure you work with Alberto when looking for your next car. If we want a new car in the future, we will be sure to come back. He's not your typical pushy cars salesman and that was such a relief as I felt he truly understood what I was looking for and didn't try to sell me on something I didn't want. I love my 4runner more than anything and will always be grateful for his help! Thank you so much Alberto! My dogs and I have already had some great times More
by astedman0919
Other Employees Tagged: John Lau
Verified CustomerJuly 03, 2025
My experience was awesome with Alberto at Tracy Toyota. He was honest from the start and in my opinion that goes a long way and I hope that Tracy Toyota values him as an asset. Not only will I be going th He was honest from the start and in my opinion that goes a long way and I hope that Tracy Toyota values him as an asset. Not only will I be going there in the future but anyone that asks me about any good dealerships around, I will for sure Send them to Tracy Toyota and ask for Roberto. Shout out to the manager for approving my final price offer…and the closer who made it easier than filling out paperwork at the doctors office. I am very pleased. I recommend anyone to go visit the dealership whether you’re in the market now Or in the future…these guys will keep it real, keep it honest, and will definitely work with you and be vigilant to get you into a vehicle if you are in the market…thank you again Alberto and Tracy Toyota. More
by DANIELALOPEZ
Other Employees Tagged: Farooq Jahla, John Lau
June 25, 2025
I bought Toyota Prius last month (05/29) at Tracy Toyota. I had great experience working with Al Casillas (Internet Sales Manager). He is friendly and courteous sales person who made my buying journey a seam I had great experience working with Al Casillas (Internet Sales Manager). He is friendly and courteous sales person who made my buying journey a seamless and pleasant experience. He was able to get us a good deal on the vehicle and kept us informed on when my vehicle was to arrive at the dealership. To ensure that my vehicle buying experience at the dealership was good, he showed up even though it was his day off. With him around, we were able to finish the paperwork and financing in couple of hours saving us time. Overall my buying experience at Tracy Toyota was great because of Al Casillas and I would buy again in the future from Tracy Toyota. Thank you, Al for great customer experience!! More
by Uday Ghorpade
Other Employees Tagged: Al Casillas
June 22, 2025
The staff were very friendly and laid-back. They were helpful and not pushy at all. They were helpful and not pushy at all. More
by Wwhsiao3
Other Employees Tagged: Bruce Liu, John Lau
June 16, 2025
Everything was good, this is my first time bought a car by my self, but a dealer explained about everything of a vehicle. How was it work, including car history, any issues of a vehicle by my self, but a dealer explained about everything of a vehicle. How was it work, including car history, any issues of a vehicle More
by thihuynh.04022000
Other Employees Tagged: Wali Razaqi
June 16, 2025
Very good service. Would come back to buy and share this experience with my family. Bruce did a phenomenal job and was able to track this car. Love this dealership!!! Would come back to buy and share this experience with my family. Bruce did a phenomenal job and was able to track this car. Love this dealership!!! More
by Sandra
Other Employees Tagged: Bruce Liu
June 15, 2025
Easygoing and good communication through the whole process. Stress free and no pressure shopping here. process. Stress free and no pressure shopping here. More
by Kzxlvv3156
Other Employees Tagged: Bruce Liu, Mustafa Mohammad , John Lua
June 13, 2025
Sparkling clean,dealership with spectacular staff! Kudos to Alberto Casillas with a humble demeanor coupled with stellar service provided with 110% dedication! John Lau crowned the day with exemplar Kudos to Alberto Casillas with a humble demeanor coupled with stellar service provided with 110% dedication! John Lau crowned the day with exemplary experience with a dash of humor! More
by opauline697
Other Employees Tagged: Joe Lee
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