Albert Torres

I had an exceptional experience with Eric Kalias and Cutler Bay Staff. I would recommend them 100%! Cutler Bay Staff. I would recommend them 100%! More

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Dedicated attention, listen to your needs and what it is customer expectations. 100% customer service oriented. customer expectations. 100% customer service oriented. More

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Great service here, and especially to Janyll Henriquez, the person in charge of my car's process. Thank you, love, for your attention and dedication. You do your job with love and care 🥰👏🏻 the person in charge of my car's process. Thank you, love, for your attention and dedication. You do your job with love and care 🥰👏🏻 More

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Excellent and very professional service. I felt very comfortable and like family. I'd recommend it to anyone I know. I felt very comfortable and like family. I'd recommend it to anyone I know. More

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We love Eric! ! He has helped me, my sister, and my mother buying cars and we think he is great! Eric is extremely kind, informative, and helpful when it comes to d ! He has helped me, my sister, and my mother buying cars and we think he is great! Eric is extremely kind, informative, and helpful when it comes to doing business. We recommend Eric with our eyes closed! Just bought my second vehicle with him. More

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Excellent service from Mario Martinez. I would recommend 100% Mercedes Benz with Mario Martinez. Thanks I would recommend 100% Mercedes Benz with Mario Martinez. Thanks More

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This is our 2nd time making a purchase with Erick. And just like the last time he made us feel extremely welcomed, not rush. Answered all of my questions honestly this was an informed purchase. Erick And just like the last time he made us feel extremely welcomed, not rush. Answered all of my questions honestly this was an informed purchase. Erick is a great man of God and treats his customers like family. I highly recommend you ask for Erick if you are on the market to purchase a new/used Mercedes. Also, Oliver (manager) and Albert (finance) were great too. I could not have asked for a better team to care for us during this purchase. Thank you all for your dedication and commitment of making this experience with Mercedes Benz of Cutler Bay great! More

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You can have good customer service in many places, but the attention to details and service received in Mercedes of Cutler Bay is above everything, excellence level. The team that assisted me: Eric Kalias the attention to details and service received in Mercedes of Cutler Bay is above everything, excellence level. The team that assisted me: Eric Kalias, Marie who is training to become a sales person and Albert Torres were amazing, beyond words, the experience was superb. More

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Traveling from another county to visit Mercedes-Benz of Cutler Bay might seem excessive, but it’s a no-brainer once you meet Eric Kalias and Oliver Ortiz! These two redefine the car-buying experience with Cutler Bay might seem excessive, but it’s a no-brainer once you meet Eric Kalias and Oliver Ortiz! These two redefine the car-buying experience with their unique blend of professionalism and warmth. There’s never a whiff of pressure in their approach, making the whole process as smooth as the cars they sell. The showroom is another story - spotless, spacious, and shining, it’s like stepping into a luxury car haven. It’s so pristine, you might mistake it for a car spa! The only downside? I live too far away. If teleportation were a thing, I’d pop in more often just for the joy of it. The feeling you get from interacting with Eric and Oliver is like finding an extra scoop of your favorite ice cream - unexpected and delightful. It makes the journey worth it every single time. So, if you’re in the market for a Mercedes, do yourself a favor and visit these guys. Just a heads up, you might find yourself inventing reasons to go back! More

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I don't usually make posts like this, but in reality, just as we complain when things go wrong, we should also highlight the good experiences. This is my third purchase of a Mercedes Benz car from Merced just as we complain when things go wrong, we should also highlight the good experiences. This is my third purchase of a Mercedes Benz car from Mercedes Benz of Cutler Bay. The second experience was not as pleasant since the car I chose was unsuitable for my needs. I contacted the dealer's best salesperson, the most knowledgeable, professional, kind, and patient, Miss Janyll Henriquez, and she, together with the great team, made up of the general manager, Mr Luis Gutiérrez, the sales director Mr. Daniel Baster, the sales managers Mr. Oliver Ortiz and Mr. Ira Jones and the financing manager Mr. Albert Torres managed to leave the dealership with great satisfaction. Do not hesitate to visit Mercedes Benz of Cutler Bay when you want a Mercedes Benz car. I highly recommend it. No suelo hacer publicaciones como esta, pero en realidad, así como nos quejamos cuando las cosas van mal, también deberíamos destacar las buenas experiencias. Esta es mi tercera compra de un automóvil Mercedes Benz de Mercedes Benz de Cutler Bay. La segunda experiencia no fue tan placentera ya que el auto que elegí no se adaptaba a mis necesidades. Me comuniqué con la mejor vendedora del concesionario, la más conocedora, profesional, amable y paciente, la Srta. Janyll Henriquez, y ella, junto al gran equipo conformado por el gerente general Sr. Luis Gutiérrez, el director de ventas Sr. Daniel Baster, los gerentes de ventas Sr. Oliver Ortiz y Sr. Ira Jones y el gerente de finanzas Sr. Albert Torres logré salir del concesionario con gran satisfacción. Cuando desee un automóvil Mercedes Benz, no dude en visitar el concesionario Mercedes Benz de Cutler Bay. Los recomiendo altamente. More

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