Albert Ramirez

Great service , old saying if it is not broke do not fix it , I like. it , I like. More

by EARLTOLLETT Verified Customer Verified Customer

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Albert was very professional and honest Wait time wasn’t bad at all and waiting area was great. wasn’t bad at all and waiting area was great. More

by SJ1000000 Verified Customer Verified Customer

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professional, courteous, knowledgeable, helpful. Very comfortable, waiting area and very accommodating to our needs. Greatly appreciated. Very comfortable, waiting area and very accommodating to our needs. Greatly appreciated. More

by drmarklaurents Verified Customer Verified Customer

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Albert took great care of me. He was friendly and professional. He explained the process and kept me updated. He was friendly and professional. He explained the process and kept me updated. More

by DEIDRA Verified Customer Verified Customer

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Great service as always…. .thank you Big Star Cadillac! Mr. Ramirez thanks for being a great service advisor. Appreciate your thoroughness! .thank you Big Star Cadillac! Mr. Ramirez thanks for being a great service advisor. Appreciate your thoroughness! More

by aedwardsmclean Verified Customer Verified Customer

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The customer service is lacking in professionalism and fails to demonstrate genuine care, often making customers feel like an inconvenience. fails to demonstrate genuine care, often making customers feel like an inconvenience. More

by tiffanyritchie24 Verified Customer Verified Customer

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Customer service is responsive, le dealership is clean ,waiting area and bathroom.The job is great . ,waiting area and bathroom.The job is great . More

by NOELLANZAOUMOMBO Verified Customer Verified Customer

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Great customer service! I was greeted when I arrived and Albert began working on getting my vehicle serviced even though I was early to my appointment. He explained all the I was greeted when I arrived and Albert began working on getting my vehicle serviced even though I was early to my appointment. He explained all the information thoroughly and confirmed if I wanted a recommended service done. He also asked if I wanted my vehicle washed. Appreciate his kindness and thoroughness. I would highly recommend him as a service advisor. More

by SAENZPR Verified Customer Verified Customer

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I had asked about getting a few Hail damage dings out of the engine hood. Was told when I arrived that no one was on site that could help me. After getting my service done, I was told again that no one wa the engine hood. Was told when I arrived that no one was on site that could help me. After getting my service done, I was told again that no one was there to help me with my request on the Hail damage. I wish to keep the car looking good, so this was disappointing that no one could or would help me. More

by kendooley1 Verified Customer Verified Customer

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The service department and Albert fixed all of our parking sensor issues promptly, thank you! parking sensor issues promptly, thank you! More

by LYNCHFAMILYCONNECTS Verified Customer Verified Customer

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