Albert Carriger IV

On March 3rd I bought a 2020 Jeep Grand Cherokee at Corwin that had a Certified Dealer extended warranty which sold me on the Jeep in the first place. The salesman Albert was great. I had to wait for Corwin that had a Certified Dealer extended warranty which sold me on the Jeep in the first place. The salesman Albert was great. I had to wait for two additional days to pick up the Jeep to confirm the certification so I picked it up the 5th. On March 6th I realized that the windshield wipers both front and back didn't work. I drove right back to the dealer and complained that a storm was coming and I can't drive this Jeep without wipers. They said that they were super busy but will look at it. Two hours later, they still didn't even look at what caused it ( could have been a simple fuse). I drove it home without anyone even looking at it and luckily I have a second Jeep to drive over the weekend because of the storms. We set up an appointment for the following Monday at 9:00 AM. In the meantime, I found out the reason the Jeep wasn't looked at in the first place was because they had strict orders to get all the new trade-ins checked over to sell that weekend so they blew me off. ( not happy) Monday I stopped to have them look at the Jeep while I went to a doctors appointment. When I got back around 10:15, I was told that the Jeep wasn't even looked at yet because the service tech. came to work late. (like no one else couldn't look at it.) At 11:30 the Jeep still wasn't diagnosed, but said they were following the wires for the wipers. I said I couldn't wait any longer so got a loaner thanks to Joey the sales mgr. because they thought it would take all day. Well it was late in the day before we found out it was a module and it will come in a day or two. ( this tells me that the 150 point certification process was not done in the first place) The module was replaced and another component had to be replaced too, so it took a total of 3 days before I could drive the Jeep I paid for 10 days earlier. This was a big inconvenience when you consider I had to switch around the insurances 3 times with my agent not to mention my drive times ( I live 47 miles one way out of town) not to mention waiting at your customer service department at least 5 hours. All of this should have been taken care of before I picked up the Jeep in the first place. Please consider better communication between sales and the service dept. that does the certification and run the trade-in through. It would make customers more knowledgable and understanding instead of being angry of buying a produce and then the service is dropped as soon as the check is cashed. Thanks for letting me rant. More

by Keith Verified Customer Verified Customer

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Our buying experience was interesting for sure and frustrating initially but the situation eventually got figured out. frustrating initially but the situation eventually got figured out. More

by BASAPA23 Verified Customer Verified Customer

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Cowin is one of the best company to get good cars from, they tell you just what the car is ans still check on you after buying thats to tell you Cowin cares for their costumes they tell you just what the car is ans still check on you after buying thats to tell you Cowin cares for their costumes More

by ANOHMATHEW82 Verified Customer Verified Customer

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Salespeople are very helpful and knowledgeable. Would recommend Wolf Schlenker for anyone interested in purchasing a vehicle. Would recommend Wolf Schlenker for anyone interested in purchasing a vehicle. More

by CJHINC Verified Customer Verified Customer

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They have a clean dealership, a good selection of vehicles, with knowledgeable and friendly staff to help. vehicles, with knowledgeable and friendly staff to help. More

by JADERBUG10 Verified Customer Verified Customer

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This is the fourth vehicle I have purchased from a Corwin dealership. I’ve had nothing but good experiences. dealership. I’ve had nothing but good experiences. More

by VANESSA_VAN26 Verified Customer Verified Customer

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Very helpful and willing to work within my price range to get me the vehicle I wanted. get me the vehicle I wanted. More

by MADISONMEYER96 Verified Customer Verified Customer

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I was really happy with my Salesman,Albert. He answered all my questions and was extremely Nice,Helpful and Kind. Corwin as a Whole was Great! Fast Friendly Service! Melissa He answered all my questions and was extremely Nice,Helpful and Kind. Corwin as a Whole was Great! Fast Friendly Service! Melissa More

by BUCK101T Verified Customer Verified Customer

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Albert was great to work with. He was very knowledgeable, kind, not pushy and a good listener. He was very knowledgeable, kind, not pushy and a good listener. More

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They were very pleasant, helpful, friendly and polite. They were worked hard to get everything to work out for us. Thank you! They were worked hard to get everything to work out for us. Thank you! More

by BONNIESNYDER109 Verified Customer Verified Customer

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