Albert Cabral

Dirtymax 10-35 responded

I recently brought my truck to Diamond Chevrolet in banning CA for an oil change and to address a coolant reservoir warning light on my dashboard. After dropping it off, I didn’t hear anything for four days until I received a call saying the truck was ready for pickup. When I arrived to pick up my vehicle, I decided to inspect it. To my surprise, I noticed what appeared to be oil leaking from the newly replaced oil filter. I immediately brought it to the staff’s attention, and they took the truck back into the shop—only to wipe the leaking oil off with a rag rather than actually addressing the issue. To make matters worse, less than an hour after leaving the dealership, the coolant warning light came back on, despite the invoice claiming that the reservoir and sensor had been replaced. This service cost an outrageous $1,100, and yet the original problems remain unresolved. The lack of quality and attention to detail is extremely frustrating, and I’m left questioning whether my vehicle was properly serviced at all. I expected far better from a professional service department. I hope others carefully consider this experience before bringing their vehicle here for service.

Diamond Chevrolet GMC of Banning responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us at Diamond Chevrolet GMC of Banning. We look forward to welcoming you back for your next visit! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

Diamond Chevrolet GMC of Banning responded

Thank you for your wonderful review! We truly appreciate your kind words about Zlatan, or Z. It's great to hear that you had an amazing experience working with him at Diamond Chevrolet GMC of Banning. We’re proud to have such dedicated team members who strive to provide the best service. We look forward to welcoming you back for your next visit! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

Diamond Chevrolet GMC of Banning responded

Thank you for your kind words! We're delighted to hear that Ze and Albert made your car-buying experience easy and enjoyable. At Diamond Chevrolet GMC of Banning, we strive to provide excellent service, and it's wonderful to know we succeeded. We look forward to seeing you again! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

Diamond Chevrolet GMC of Banning responded

Thank you so much for your kind words! We’re thrilled to hear that you had an exceptional experience at Diamond Chevrolet GMC of Banning. It's great to know that Z provided you with the best service possible. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your experience with us. I understand your frustration regarding the lack of communication and the issues with your truck, especially after investing in an 80k vehicle at Diamond Chevrolet GMC of Banning. We value your feedback and would like the opportunity to address your concerns directly. Please reach out to me directly at your earliest convenience so we may discuss this further. Thank you for bringing this to my attention, and I hope to hear from you soon. Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

Diamond Chevrolet GMC of Banning responded

Thank you for your kind words! I'm delighted to hear that you had a great experience at Diamond Chevrolet GMC of Banning. Our team takes pride in providing excellent service and maintaining a clean environment for our customers. I hope to see you again soon! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

Diamond Chevrolet GMC of Banning responded

Thank you for your wonderful feedback! We're thrilled to hear that you had the best car-buying experience with us at Diamond Chevrolet GMC. Our team strives to create a welcoming and professional environment, and it's great to know we achieved that for you. We look forward to assisting you again in the future! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

Diamond Chevrolet GMC of Banning responded

Thank you for your wonderful review! I'm thrilled to hear that you had a quick and easy experience with us at Diamond Chevrolet Buick GMC. It's great to know you got the payment you wanted for your new vehicle and received an exceptional offer for your trade-in. I truly appreciate your feedback and hope to see you again soon! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

Diamond Chevrolet GMC of Banning responded

Thank you so much for your kind words! I'm thrilled to hear that Andy provided you with exceptional service and that the mechanic took great care of your vehicle. Your recommendation means a lot to us at Diamond Chevrolet Buick GMC. I look forward to serving you again! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861