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Alante "Sonny" Pinkins

Overview Reviews (25) Inventory (360)

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Alante "Sonny" Pinkins

Service Advisor

Suburban Ford of Troy

777 John R Rd
Troy, MI 48083

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5.0

25 Reviews

Overview Reviews (25) Inventory (360)

Dealership Experience

1 yr, 2 mos

Industry Experience

6 yrs, 5 mos

5.0

25 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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25 Reviews of Alante "Sonny" Pinkins

October 16, 2025

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Employee Rating

I had an outstanding experience at this dealership! The service was top-notch, and Sonny, the service advisor, went above and beyond to ensure everything was handled smoothly. Highly recommend! The service was top-notch, and Sonny, the service advisor, went above and beyond to ensure everything was handled smoothly. Highly recommend! More

by Joe Grillo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 17, 2025 -

Suburban Ford of Troy responded

Hi Joe, thank you for recommending Sonny and the team! We look forward to assisting you again in the future at Suburban Ford of Troy. Safe travels!

March 25, 2025

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Employee Rating

Al was easy to work with and transparent on the process for fixing our vehicle. for fixing our vehicle. More

by Shannon Marlin

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joseph Allport

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Mar 26, 2025 -

Suburban Ford of Troy responded

Hi Shannon, we're glad to hear Al helped fix your vehicle and made your experience easy at Suburban Ford of Troy. Reach out if there's anything you need down the road!

March 14, 2025

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Employee Rating

Alante did a great job keeping me posted on the progress of my truck at the dealer. of my truck at the dealer. More

by D.Forsyth

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Al Murphy, Gary Feld

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Mar 14, 2025 -

Suburban Ford of Troy responded

We appreciate the kind words about Alante and will be sure to share this with him. See you next time at Suburban Ford of Troy!

March 03, 2025

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Employee Rating

Alante is the best! Keeps me updated,, answers my questions with accurate response. He keeps his promises of time to do repair. Would not go anywhere else. Than Keeps me updated,, answers my questions with accurate response. He keeps his promises of time to do repair. Would not go anywhere else. Thank you for great service More

by michaelandmarie

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 05, 2025 -

Suburban Ford of Troy responded

It's fantastic to hear that Alante has been providing you with such reliable service at Suburban Ford of Troy. We appreciate your loyalty and look forward to continuing to meet your expectations!

February 19, 2025

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Employee Rating

Easy process! I brought my vehicle in for “the works”. The check in process was quick and easy as well as the pick up. Sonny was very nice, as were all the other I brought my vehicle in for “the works”. The check in process was quick and easy as well as the pick up. Sonny was very nice, as were all the other service people! Thank you! More

by Tammy

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 19, 2025 -

Suburban Ford of Troy responded

Hi Tammy, we're delighted to hear that Sonny and the team at Suburban Ford of Troy made your service visit smooth and pleasant. Thank you for sharing your experience with us!

February 18, 2025

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Employee Rating

My Experience was great Alante kept me updated every step of the way on when my car was going to be done being serviced. of the way on when my car was going to be done being serviced. More

by KBlack

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 18, 2025 -

Suburban Ford of Troy responded

We're delighted to hear that Alante kept you informed throughout your service experience at Suburban Ford of Troy. Thanks for sharing your positive feedback!

February 12, 2025

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Employee Rating

My experience here at Suburban Troy is always great. Alante always takes care of me whenever I come in. Gets me in and out. Thank you again Alante! Alante always takes care of me whenever I come in. Gets me in and out. Thank you again Alante! More

by ashlee.pinkins

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

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Feb 12, 2025 -

Suburban Ford of Troy responded

Hi Ashlee, we're delighted to hear that Alante consistently provides you with excellent service at Suburban Ford of Troy. Thank you for sharing your experience!

February 07, 2025

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Employee Rating

Miss the shuttle although I know it has been replaced by the pick up and delivery service. the pick up and delivery service. More

by johndoerer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 11, 2025 -

Suburban Ford of Troy responded

Thank you for your review. We understand your disappointment with the shuttle being gone, but hope you will take advantage of the pick-up and delivery service now! If there's anything further we can assist you with, please don't hesitate to reach out. Thank you!

February 06, 2025

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Employee Rating

Considerate and informative. Very efficient, able to confirm my car wasn't recalled. Interested in my safety Very efficient, able to confirm my car wasn't recalled. Interested in my safety More

by lgwinn48

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 07, 2025 -

Suburban Ford of Troy responded

Thank you for sharing your experience with Suburban Ford of Troy! We're glad to hear our team was considerate and efficient in ensuring your safety. If there's anything else we can assist you with, feel free to reach out!

January 31, 2025

Dealership Rating

Employee Rating

Alante was polite, informative, and attentive during my visit on 1/29/25. My car was done within a respectable time frame. visit on 1/29/25. My car was done within a respectable time frame. More

by Leedykathleen

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amanda Jolet

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Jan 31, 2025 -

Suburban Ford of Troy responded

We're delighted to hear that Alante provided you with excellent service at Suburban Ford of Troy. Thank you for sharing your experience!

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