Alante Pinkins
Alante Pinkins at Suburban Ford of Troy
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Alante Pinkins

Service Advisor

Suburban Ford of Troy

777 John R Rd
Troy, MI 48083

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5.0
10 Reviews

Dealership Experience

4 mos

Industry Experience

5 yrs, 7 mos

5.0

10 Reviews

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10 Reviews of Alante Pinkins

January 08, 2025

Dealership Rating
Employee Rating

Alante, was extremely helpful and ensured my vehicle was taken care of promptly and professionally. He was pleasant and welcoming. Excellent customer service. I will be back. More

by Joi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2025

Suburban Ford of Troy responded

Hi Joi, we're delighted to hear that Alante provided excellent customer service during your visit at Suburban Ford of Troy. Thank you for the kind words and we look forward to welcoming you back!

January 01, 2025

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Alante and the rest of the staff is professional and very helpful. I appreciate the service More

by p00lynn53
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Holly Sinta , I appreciate the employees that service you when you pull in

Jan 02, 2025

Suburban Ford of Troy responded

Thank you for your kind words about our team at Suburban Ford of Troy! We're here if there's anything you need in the future. Safe travels!

December 31, 2024

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I was provided with excellent service! This is the best dealership in town! I would highly recommend it. More

by logan.campbell100
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 31, 2024

Suburban Ford of Troy responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Suburban Ford of Troy provided excellent service and earned your recommendation. We look forward to serving you again in the future!

December 24, 2024

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Went in for my routine oil change. I was in and out in about an hour. Great job! More

by lelizm80
Service Price Transparency
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Recommend Dealer
Yes
Dec 24, 2024

Suburban Ford of Troy responded

We're glad our team worked quickly to get you in and out during your oil change! Thank you for choosing Suburban Ford of Troy, see you next time!

December 20, 2024

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The dealership has done some good work for me this time and normally in the past. I did have a couple times the work took longer than it should have. More

by kurt
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kurt Hite, Joseph Allport

Dec 20, 2024

Suburban Ford of Troy responded

Kurt, thank you for sharing your feedback. We're glad to hear that Suburban Ford of Troy has generally met your expectations and appreciate your patience during those longer visits. We'll work on improving our efficiency moving forward!

December 20, 2024

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He had my car picked up and it was serviced and then he had it delivered back home. We did everything over the phone even paying for the service was easy. Will be back because of the great customer service More

by amcclive
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Suburban Ford of Troy responded

We're delighted to hear that the team at Suburban Ford of Troy made your service experience convenient and seamless. Thank you for sharing this positive feedback, and we look forward to welcoming you back in the future!

December 16, 2024

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Alante was very courteous when I met him. He was clear in his interaction and took care of my request and he made sure to drop my car at my office location after the service. My overall exper More

by Anil4371
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Suburban Ford of Troy responded

We're delighted to hear that Alante provided such excellent service at Suburban Ford of Troy! It's great to know your experience was smooth and convenient. We look forward to assisting with all your future vehicle needs!

December 13, 2024

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Customer service was great. Service was complete in a timely manner. Nice, clean facility with all the amenities. Highly recommend. More

by schoi500
Service Price Transparency
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Recommend Dealer
Yes
Dec 13, 2024

Suburban Ford of Troy responded

Thank you for recommending Suburban Ford of Troy! We're delighted to hear that our customer service and facilities met your expectations. We appreciate your feedback and look forward to serving you again in the future!

December 10, 2024

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Alante met my expectations of a a great service rep. Greeted me warmly and advised on current and future maintenance items. More

by davidazak1163
Service Price Transparency
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Recommend Dealer
Yes
Dec 10, 2024

Suburban Ford of Troy responded

We're delighted to hear that Alante provided you with excellent service at Suburban Ford of Troy! Thank you for sharing your experience, and we look forward to assisting with any future maintenance needs.

December 06, 2024

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Employee Rating

Alante was extremely professional, timely and thorough in managing my service repair. He kept me up to date on the progress of my service repair and provided an overall great customer experience. I will be More

by blowerymsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2024

Suburban Ford of Troy responded

We're delighted to hear that Alante provided you with such a professional and thorough service experience at Suburban Ford of Troy. It's great to know you'll be returning for future vehicle services, and we'll make sure he hears your kind words!

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