Alan Poon

Allan was welcoming, quick and accommodating. 2 young onfloor ladies stared and sneered; felt uneasy. 2 young onfloor ladies stared and sneered; felt uneasy. More

by EARLENASOMERA Verified Customer Verified Customer

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I was very pleased with the service and professionalism at the Albany Subaru service center. I arrived for an express service oil change and I was immediately taken care of on a Saturday. Allen was my advi at the Albany Subaru service center. I arrived for an express service oil change and I was immediately taken care of on a Saturday. Allen was my advisor and he was very friendly and knowledgeable about any questions I had about the vehicle. More

by KANGV Verified Customer Verified Customer

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The folks at Albany Subaru service center were absolutely fantastic! They helped me to figure out what was wrong with my car after it shuddered and died while I was driving it. They were very communicative f fantastic! They helped me to figure out what was wrong with my car after it shuddered and died while I was driving it. They were very communicative for the days in which they were conducting the service, including taking seriously and addressing some of my fears, which was helpful. Also, they went above and beyond in communicating with me and being ready for my arrival on the evening that I was hectically trying to make it in time to pick up my car before they closed. Very kind people and they didn't try to upsell me on anything- I'll definitely return here. More

by CHRISTINE.E.WILKINSON Verified Customer Verified Customer

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Excellent service always. Friendly and professional staff. Efficient service. Good communication. Easy location. Highly recommmend. Friendly and professional staff. Efficient service. Good communication. Easy location. Highly recommmend. More

by RAVMISTRI Verified Customer Verified Customer

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Great service department; friendly and professional staff. My last visit was the first time I used their lounge- very impressive and accessible. staff. My last visit was the first time I used their lounge- very impressive and accessible. More

by DAVIDRE Verified Customer Verified Customer

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This was my the first time visiting Albany Subaru. Alan Poon provided above and beyond customer service. Will definitely visit again with my other Subaru vehicles. Alan Poon provided above and beyond customer service. Will definitely visit again with my other Subaru vehicles. More

by WRex Verified Customer Verified Customer

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Excellent service. Honest, friendly, professional. Will definitely come back with all my service needs. Completely satisfied Honest, friendly, professional. Will definitely come back with all my service needs. Completely satisfied More

by rafaelportillosal Verified Customer Verified Customer

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Staff really good and waiting lounge is clean and dog friendly. Since it my first service it was quick. friendly. Since it my first service it was quick. More

by tseringkalden1964 Verified Customer Verified Customer

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My dealings with the dealership and the Service Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! More

by jmdriscoll Verified Customer Verified Customer

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I have always received professional, honest service. The complementary shuttle is convenient, and for shorter jobs, the lounge is not a bad spot to hang out and work a bit while waiting for your car to The complementary shuttle is convenient, and for shorter jobs, the lounge is not a bad spot to hang out and work a bit while waiting for your car to be done. More

by chris.warrens.mail Verified Customer Verified Customer

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