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Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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5.0
9 Reviews

Industry Experience

27 yrs, 5 mos

5.0

9 Reviews

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9 Reviews of Alan Kinnaird

January 21, 2026

Dealership Rating
Employee Rating

Very good. Service was performed in a very reasonable time. It was a good experience. More

by heciccolini
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Jan 21, 2026

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 20, 2026

Dealership Rating
Employee Rating

Always taken care of The crew at Ken Ganley Ford always make sure we're taking care of More

by Big Al
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Jan 21, 2026

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 16, 2026

Dealership Rating
Employee Rating

Highly satisfied. Upfront and honest about the service needed and very timely on the work being done. More

by Rymdell27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2026

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 14, 2026

Dealership Rating
Employee Rating

Excellent and professional, very helpful They answered all my concerns and did excellent repair on recall More

by Clemmealey
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Jan 14, 2026

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 04, 2026

Dealership Rating
Employee Rating

Awesome The team at Ganley was great. I would not go anywhere else, they always take care of me More

by Big Al
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Jan 05, 2026

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

December 02, 2025

Dealership Rating
Employee Rating

On time and work completed as requested. Waiting room was comfortable and interesting coffee machine. More

by JNSPUTT
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Dec 02, 2025

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

November 27, 2025

Dealership Rating
Employee Rating

The experience was very professional and the timing of everything was perfect. Would highly recommend and suggest to others. More

by defaultuser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2025

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 26, 2025

Dealership Rating
Employee Rating

Alan did a great job explaining the process, and the work was done in no time. More

by aowensby
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Oct 27, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 07, 2025

Dealership Rating
Employee Rating

Everyone at this Dealership is very friendly. They explain everything and make sure you are taken care of from the moment you walk in. I know my vehicle is in good hands at Ken Ganley Ford. More

by tberkheimer61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely, Brianna Worthington

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Oct 07, 2025

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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