Alan Conway
Customer Retention Specialist
McGrath Honda of St Charles
4075 E. Main Street
St Charles, IL 60174
Hello there! I am part of a movement to be the best in customer service and experiences in a day of the worst salesman in the history of time. I will make sure that you have the best experience you could ever expect from your car buying process and will also make sure all of your questions are answered and you are treated as the most important part of our business, which is our customer. Thank you for visiting my page, and I hope to learn more about you as well very soon!
Read more19 Reviews
Write a ReviewDealership Experience
3 yrs
Industry Experience
7 yrs, 11 mos
Specialties & Trainings
Life Coaching
Automobile Product Knowledge
Financial Coaching
Credit Building Skills
View more specialties & trainings19 Reviews of Alan Conway
August 27, 2024
Jeff (Mr. J) and his finance buddy Sam sabotaged my credit score by giving me a truck they could not finance me because of the high mileage on the vehicle. The J) and his finance buddy Sam sabotaged my credit score by giving me a truck they could not finance me because of the high mileage on the vehicle. They continuously ran my credit through several bureus without my legal consent and I only noticed from all the denial letters I was getting in the mail from several institutions. Ruined my credit illegally these guys will have you sign and not even be 100% on their behalf and over price you, have you spend your money on registration, insurance gates etc. They did nothing to help fix their mistake and in total signed 3 contracts that did not even match the mileage on the vehicle so they can get away with any future warranty in the truck. Do NOT DO BUSINESS WITH HONDA OF ST CHARLES THEY ARE BAD FOR BUSINESS AND WORK ILLEGALLY More
Other Employees Tagged: Johan L., Samuel A., Jeff Y.
March 25, 2024
We have to express our sincere thanks to everyone that helped us with our situation, which was very complicated and unexpected. To the service dept guys who have to deal with the 2016 paperweight that was helped us with our situation, which was very complicated and unexpected. To the service dept guys who have to deal with the 2016 paperweight that was one of our trade-ins (tyvm blown timing chain 😭); To salespersons David Mann, who stayed late to finalize our 1st deal & Jordan Shoufer, who finalized our 2nd trade-in & new purchase; their Sales Mgr Lanell, who made things right when we weren't satisfied with our first purchase, and business advisor, Alan Conway, who had to stay late to finish our first set of paperwork and completed our second set of paperwork without complaint. Very impressed with your team! More
Other Employees Tagged: Francisco H., Lanell G., Jordan S. , David M.
March 23, 2024
This is an outstanding deal dealership with great sales staff finance staff, and their customer service is excellent. If you want a great car by an experience McGrath is the place to go! My salesman Terrel staff finance staff, and their customer service is excellent. If you want a great car by an experience McGrath is the place to go! My salesman Terrel was outstanding! He knew about the vehicle he was selling. My finance guy Alan Conway went over the top to help me out and worked with my budget to get me a great deal! If you want a gray car buying experience, go see the guys at McGrath! More
Other Employees Tagged: Lanell G., Terrell M.
November 08, 2023
Christian Castro, Carlos Fuentes and Alan Conway were extremely helpful with my purchase! Amazing customer service, will definitely be back! extremely helpful with my purchase! Amazing customer service, will definitely be back! More
Other Employees Tagged: Christian C., Carlos Fuentes, PAYTON WINSLOW
October 28, 2023
Dan was amazing. .I normally hat going to dealerships! But Dan made us feel very comfortable, was very chill, and friendly. There was not one high pressure sales momen .I normally hat going to dealerships! But Dan made us feel very comfortable, was very chill, and friendly. There was not one high pressure sales moment. I would highly recommend this guy and McGrath Honda! More
Other Employees Tagged: DAN DITUSA