Alan Blackburn | Page 4

New transmission, my 2007 Toyota Rav4 SUV My transmission had a faulty reverse gear---it "jumped" into reverse gear with lots of grinding noise on a steep, backward slope. First did this on a My transmission had a faulty reverse gear---it "jumped" into reverse gear with lots of grinding noise on a steep, backward slope. First did this on a 2,000 mile trip to Maryland from my Tallahassee home but luckily forward gears were working and also it didn't happen every time it was moved into reverse. I made it back to Florida but, once home, it did it again when backing up on a hill to get around a vehicle in front of me having car-trouble (and it was much worse that time). I took it to Legacy Toyota the next day only to hear "It needs a new transmission" and that will cost $5,400.00+. I was told that transmission failure had never been seen in my year/model Rav4 at that dealership so I wondered if perhaps my transmission had always been faulty and just took this long to completely fail or was I just the unlucky one?! AT THIS POINT I'd like to tell you about Me-and-My-Car: I was essentially the only driver during its 7 years. My husband drove a little the first two years but he had vision problems and soon stopped driving altogether. Me? I'm a careful and good driver whose had no citations in 64 years of driving (my first car was a 1936 Master Chevrolet!) The only dust-up my Rav4 had was the fault of a driver who ran into its rear while I was stopped in traffic. I've treated my Rav4 with kid gloves---keeping it clean and waxed, never missing a maintenance check, even after the maintenance agreement ran out. (Everyone is amazed that this un-garaged vehicle is actually seven years old.) BUT ENOUGH ABOUT ME. I left the dealership and took the car to AAA-1 Transmission in town, leaving it there when I got an estimate much less than Legacy Toyota's. HOWEVER...when I got home I had a voice message from Alan Blackburn, Legacy Service Representative, and learned that the Maintenance Manager, Vaughn Nadeau, had called the factory to "see what could be done." Lucky for me AAA-1 had not begun disassembling the car since Alan said that the factory and the dealership would combine to offer me a new factory-reconditioned transmission free and would split the labor costs in half with me. My car is now working beautifully and at a cost of less than $1,500.00. These people at Legacy Toyota didn't have to go above-and-beyond for me; it would have been no skin off their noses. I'm nobody special. What I am is someone who loves Toyotas and deeply appreciates that a dealership named Legacy Toyota and the people who work there gave a damn! More

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Alan Blackburn the BEST service rep, hands down! I've dealt with Alan for quite some time now (we have two Toyotas from Legacy) and he always works with me and my budget to give me a heads up on what I've dealt with Alan for quite some time now (we have two Toyotas from Legacy) and he always works with me and my budget to give me a heads up on what absolutely has to be fixed and what can wait if I'm tight on money. He never tries to upsell services, a very refreshing change. I've had all of my service work done there on my Matrix and Prius and plan to do so in the future. More

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Wonderful Dealership Great dealership to work with. Salespeople (JR) is a treat to work with. Very responsive to my concerns while comparing vehicles form other dealers. T Great dealership to work with. Salespeople (JR) is a treat to work with. Very responsive to my concerns while comparing vehicles form other dealers. The entire store makes you feel comfortable, from the purchase to return visits for maintenance Overall an A. sb. More

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Service department always excellent. I bought a Solara at Legacy and the service was wonderful for the four years I owned it. Unfortunately it was totaled when someone ran a stop sign but I bought a Solara at Legacy and the service was wonderful for the four years I owned it. Unfortunately it was totaled when someone ran a stop sign but the car did its job and protected my daughter, who was driving. I have another one now and am happy to start coming to Legacy again. I'm thankful I have another Toyota. I've had it serviced twice and the service is still great. Friendly, and very upfront about options & service issues and costs. More

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"Great service as usual!" Had the routine oil change, tire rotation service performed on my Tundra where I purchased my truck. Also, had the wipers replaced while it was there. Had the routine oil change, tire rotation service performed on my Tundra where I purchased my truck. Also, had the wipers replaced while it was there. Alan Blackburn is always courteous and never hesitates to communicate with me on all my repairs. He let me know about a recall that was performed also. It is hard to find a service writer/representative these days that doesn't take the customer for granted. He is always attentive and professional to my requests and questions on my Tundra and that is why I always want him to take care of me. He is truly an asset for Legacy Toyota and one of a kind. Bennie Bellflower More

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I love the people Every time I go in for service, the work is explained to me and I understand everything. If I don't understand, then the explanation is always very p Every time I go in for service, the work is explained to me and I understand everything. If I don't understand, then the explanation is always very patient sufficient. I have bought my last three cars from this dealership and won't go anywhere else. More

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1st oil change My experience at the Legacy Toyota service station was a pleasant one. The waiting area was clean, the staff was friendly. My car was left clean and My experience at the Legacy Toyota service station was a pleasant one. The waiting area was clean, the staff was friendly. My car was left clean and everyone was so professional. I hope this doesn't change, I did make my vehicle choice based on personal reference about the service station. I have dealt with less than desirable places in the past and have vowed to never deal with it again. I will keep you all updated if the quality declines. More

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Fourth Purchase from Legacy Toyota This is the fourth Toyota that I have purchased from this dealership and as always they were very professional and friendly. I went online and review This is the fourth Toyota that I have purchased from this dealership and as always they were very professional and friendly. I went online and reviewed their inventory of Tacomas. I found one that had all the equipment I wanted but was not my first color choice. I went to the dealership and talked to them about locating a truck in my first color choice or making a good deal on the one they had on their lot. They were willing to located another truck, but they made an excellent package on selling the truck on their lot and giving me a good trade-in price for my Honda. I would recommend Legacy Toyota to anyone interested in a Toyota product! More

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Excellent service! I stopped in on Friday morning at 9:15 am to see if I could get my service done a day early. My appointment was scheduled for Saturday morning. Ala I stopped in on Friday morning at 9:15 am to see if I could get my service done a day early. My appointment was scheduled for Saturday morning. Alan said that was no problem but it may take an hour to an hour and a half. In less than an hour my service was complete. Not only Alan but the entire service department staff are very efficient in understanding the customer's needs. The waiting area was over and beyond my expectations. They had a coffee and donut station and wi-fi stations that reminded me of a Barnes and Nobles. More

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great service Service staff are very friendly and take time to understand any issues that I might have. I'm always treated with respect when I go in for service. Service staff are very friendly and take time to understand any issues that I might have. I'm always treated with respect when I go in for service. More

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