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Alan Alba Rivero
24 Reviews
Languages Spoken
Spanish
24 Reviews
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24 Reviews of Alan Alba Rivero
May 28, 2025
Never have I ever experienced such a degree of dishonesty with a car dealership. My husband and I traveled over 2 hours to Bonmin to look at a 2025 Chevrolet Silverado 1500 Trail Boss that was advertised on with a car dealership. My husband and I traveled over 2 hours to Bonmin to look at a 2025 Chevrolet Silverado 1500 Trail Boss that was advertised on the Bonmin website for $40,394. We had researched in advance, and knew that GM Financial was offering 0.9% APR for 60 months on this particular model, and between the financing and the price, it was just a matter of figuring out trade in value, and we thought we'd have a deal. I had corresponded with Alan, a sales rep, for WEEKS prior to my visit; during those weeks, he hadn't given me much information (I'd done research on my own), but he had continued to try to schedule a test drive with me. We finally had time to come by one evening, and I texted him (as instructed) to let him know we were on the way. Upon arrival, Alan clearly had NO recollection of our correspondence...which is fine, I understand he talks to a lot of prospective customers. We began to look at the truck, and I commented on the running boards. At this point, he notifies me that these running boards are an added accessory that at just over $2,000, are a great addition to the vehicle. He goes on to explain that accessories are often added to vehicles upon their arrival at the dealership, and that as a high volume dealership, they simply don't have time to update the pricing online, but "there is a disclaimer that disclaims" the features may vary. Funny, because they had "time" to add the running boards and re-print the window sticker, but not to update the online listing that lures people to their lot in the first place. Not only that, but when I asked him for clarity on what the price of this vehicle was in it's current state, with added accessories, he could not give me a straight answer. It was "well, the original MSRP is $55,xxx, and then with the Bonmin discount" and blah blah blah...I asked pointedly several times in several ways, "What is the actual price tag on this vehicle?" "How much do I need to pay you to take this home?" And still, no straight answer. At this point, I told Alan that I was furious that we had driven so far for a vehicle SPECIFICALLY due to the advertised price, when that vehicle did not EXIST with the advertised price and options; had I known the ending price would have been more than $2,000 higher than shown, I would've gone to my local dealership, where the prices were seemingly higher, but with accurate information advertised. Alan urged me to sit down and look at the numbers, and so I did. He thought that they could possibly give me enough on the trade in to offset the accessories. In the end, their offer on our trade in was reasonable, but not good enough to offset the several thousand dollar price difference between website and reality (website price $40,394, actual price upwards of $43k). I stressed to Alan that if they would simply sell us the truck for the price they had advertised online, we would have a deal. After he left the desk to have several conversations with the sales manager, I realized that wasn't going to happen, and I asked for the keys to our vehicle back, and we left. Then, a few days later, I get a follow up call from Alan. I asked him if he was calling to let me know that they are willing to honor their advertised price (by the way, 4 days after our visit to the dealership, I guess they still haven't "had time" to update the price online, because it's still inaccurate). He says, "oh you were looking at the LT Trail Boss for $60k, right?" No Alan...no I was not. I asked again if they were willing to honor their advertised price, and he went into his standard script about the feature availability disclosure. I asked him to please break from the script and speak to me like a human, which he was unable to do. I finally told him to call me back only if they decide to honor their advertised price. More
by daleem91
Verified CustomerApril 27, 2025
They answered all my all my questions, and made the whole process easy and simple. process easy and simple. More
by martin3647
Other Employees Tagged: Jonathan Onuegbu , Allan Villanueva
April 19, 2025
I only went in to get a trade in price ,. Through hard work and some very good reasons Allen sold me on a new Silverado Trail Boss . I had a good experience at this dealer with the sales and f Through hard work and some very good reasons Allen sold me on a new Silverado Trail Boss . I had a good experience at this dealer with the sales and finance dept. More
by NITETRAIN2003
April 13, 2025
Friendly, honest, and helpful staff, everything they claimed they did, I would recommend this dealership to anyone. claimed they did, I would recommend this dealership to anyone. More
by PASPICELY
Other Employees Tagged: Jonathan Onuegbu, Maria Sanchez
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