Al Rossester

I had such a wonderful experience here after my ford explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative and let me know what was going on. Couldn’t have been happier with Cortes, I really appreciate the hard work on my car, I didn’t have to trade it in after they were done like I thought I would have to. They did a great job! Always got me in when I could make it there when needed! Thank you to Darren and everyone there! More

by kmucci3 Verified Customer Verified Customer

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Scheduling my appointment was very easy and my car was ready in a timely manner ready in a timely manner More

by skushner82 Verified Customer Verified Customer

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Friendly, on time, reliable, good job, fast, good quality, customer oriented, pick and drop available quality, customer oriented, pick and drop available More

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I set an appointment for an oil change for my vehicle and was waiting at the dealership for 2 and a half hours. Additionally, I was charged roughly $200 in labor to replace 2 air filters. was waiting at the dealership for 2 and a half hours. Additionally, I was charged roughly $200 in labor to replace 2 air filters. More

by ryanmiller.ram Verified Customer Verified Customer

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Service department is fantastic, great group of friendly, helpful staff. Would highly recommend this dealership helpful staff. Would highly recommend this dealership More

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They were punctual, did the work fast and explained everything veru clear and very precisé. everything veru clear and very precisé. More

by Sasanch Verified Customer Verified Customer

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Great service great communication great price great location easy drop off policy overall great service location easy drop off policy overall great service More

by DALASH16 Verified Customer Verified Customer

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Cortese Ford has a great service department. I have relied on their service for many years. Everything is always fixed right the first time. And your car is returned in good condition, with no d I have relied on their service for many years. Everything is always fixed right the first time. And your car is returned in good condition, with no dirt or scuff marks on the interior. More

by rgray9 Verified Customer Verified Customer

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I would not recommend this place for your service needs. Their service writers lack in the realm of customer service. I have had two rather large jobs done there and both times returned within a day or two Their service writers lack in the realm of customer service. I have had two rather large jobs done there and both times returned within a day or two with problems. Which they then accused me of causing. I had a brand new engine installed and they had my car for 23 days and it was only supposed to be 14. The service writer I worked with rarely called me with updates and would only return my call if I called. I picked up my car and within 20 minutes my check engine light was on. I brought it back to Cortese and they had failed to connect something in the engine. They also tried to charge me for parts they broke on the engine install. I recently brought the same car in to have the fly wheel, torque converter, and transmission fluid pump replaced. I never heard from anyone for 2.5 days. The only reason I got a call was because I called and left multiple messages only to find out that my service writer had left and my car was passed to someone else. The only time I heard from that person was a text that said my car was ready for pickup. Three days went by and my transmission started slipping. I honestly did not even want to call because my interactions with their customer service has not been a pleasant experience. I ended up calling and speaking to Darren who is now my service writer and he told me they never even touched the transmission which is a lie. Basically came off like this is a new problem that needs to be addressed. I explained to him that my car wasn’t doing this prior to being brought into Cortese Ford and he said well they didn’t touch the transmission basically discrediting me. I had my husband call and Darren quickly changed his tune when my husband pointed out that the torque converter and the transmission fluid pump both would require the transmission to be touched. I was still told that the earliest they could get me in to look at it is Thursday. I fortunately traded this vehicle in today so I will never have to deal with Cortese Fords service department/writers again. More

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Cortese Ford consistently offers great service. This visit was for an oil change and tire rotation. I was in and out very quickly. This visit was for an oil change and tire rotation. I was in and out very quickly. More

by dexterwinter Verified Customer Verified Customer

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